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- Tasks: Create and sell amazing holidays while building strong customer relationships.
- Company: Join Hays Travel, the UK's largest independent travel agency, recognised as the Best Agency to Work For 2024.
- Benefits: Enjoy unlimited bonus potential, discounts on holidays, and a supportive work environment.
- Why this job: Be part of a vibrant team that values innovation, personal growth, and a fun work-life balance.
- Qualifications: 1 year of experience in travel consultancy with excellent customer service skills required.
- Other info: Explore our New to Travel Programme for those without prior experience.
The predicted salary is between 28800 - 43200 ÂŁ per year.
Job description
If you’re passionate about travel, why not come and work at Travel Weekly’s Best Agency to Work For 2024?
Full-time
Competitive Salary & Unlimited Bonus Potential
At Hays Travel we put people at the heart of everything we do, that extends to our customers and colleagues alike. As the UK’s largest independent travel agency, we welcome new ideas, foster innovative thinking and encourage career development.
Not only are we dream holiday makers, we are also passionate about living and breathing our SMILE values.
S upportive
M otivational
I nnovative
L oyal
E xcellent
What makes a successful Travel Consultant?
You have at least 1 years’ experience as a Travel Consultant with exceptional customer service & communication skills
You’re a driven team player and you want to achieve your own targets as well as contribute to the growth of the business
You’ve got an understanding of social media and will use it to promote offers, generate sales leads and boost customer engagement
As a Travel Consultant, it’s your vibrant personality, outstanding customer service skills and extensive destination knowledge that keep our customers returning. In this role, you will create and sell incredible holidays around the globe, taking full ownership of your customers’ journeys from the initial enquiry all the way to their warm welcome back. We believe that booking a holiday should be just as enjoyable as the adventure itself!
So, what would you, as a Travel Consultant at Hays Travel do?
You will forge long-lasting relationships with our customers, partners and suppliers.
We take our targets seriously, and we have fun with them! If you’ve got a competitive streak and want those uncapped bonuses that are always up for grabs, your monthly and daily targets will be your guiding lights.
You trust your knowledge and instincts on booking holidays. While you can take in the customers’ suggestions, do not hesitate to offer experiences that you think will blow them away.
Why should you really work for Hays Travel?
There’s more to life than work, annual leave, and pensions. At Hays Travel we emphasise the value of having a work-life balance, we offer:
A range of training programmes to help you progress personally and professionally
Strong recognition and promotion opportunities
Opportunities to travel on educational trips
Discounts on booking your own holidays
Uncapped earning potential
Health care plan
Eyecare vouchers
Shopping discounts
Loyal service awards to celebrate important milestones
Recommend a friend bonus scheme
Smile Rewards – A personalised Mastercard loaded with daily & monthly cash booking incentives
A work environment that thrives on uplifting one another
We pride ourselves on the quality of service we provide and uplift one another with our enthusiasm, positivity and passion. Sound like you? Apply now!
Hays Travel is committed to safeguarding and promoting the welfare of all colleagues. As an accredited employer provider of apprenticeships, we undertake basic checks through the Disclosure and Barring Service (DBS) to ensure the safety of our apprentices for relevant roles.
Data Security – You are responsible to ensure all personal & business data is kept secure at all times & any data breaches are reported immediately.
Travel Consultant - Grantham employer: Hays Travel
Contact Detail:
Hays Travel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Travel Consultant - Grantham
✨Tip Number 1
Familiarise yourself with Hays Travel's SMILE values: Supportive, Motivational, Innovative, Loyal, and Excellent. During your interactions, whether in interviews or networking, demonstrate how you embody these values in your work ethic and customer service approach.
✨Tip Number 2
Leverage your social media skills to showcase your passion for travel. Share posts about your favourite destinations, travel tips, or even customer success stories. This not only highlights your knowledge but also shows your ability to engage with potential customers online.
✨Tip Number 3
Network with current or former employees of Hays Travel. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying or interviewing for the Travel Consultant position.
✨Tip Number 4
Prepare to discuss your previous experiences in customer service and how they relate to the role of a Travel Consultant. Think of specific examples where you went above and beyond for a customer, as this will resonate well with Hays Travel's commitment to exceptional service.
We think you need these skills to ace Travel Consultant - Grantham
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasise your experience as a Travel Consultant, especially if you have over a year in the field. Detail your customer service skills and any specific achievements that demonstrate your ability to meet targets.
Showcase Your Personality: Since this role values vibrant personalities, let your enthusiasm shine through in your application. Use a friendly tone and share anecdotes that reflect your passion for travel and customer service.
Demonstrate Social Media Savvy: Mention any experience you have with social media, particularly how you've used it to promote offers or engage customers. This will show that you understand the modern landscape of travel consultancy.
Align with Company Values: Familiarise yourself with Hays Travel's SMILE values (Supportive, Motivational, Innovative, Loyal, Excellent) and weave these into your application. Explain how you embody these values in your work.
How to prepare for a job interview at Hays Travel
✨Show Your Passion for Travel
Make sure to express your enthusiasm for travel during the interview. Share personal experiences and how they have shaped your understanding of customer needs. This will demonstrate that you genuinely care about creating memorable holidays for clients.
✨Highlight Customer Service Skills
Since exceptional customer service is key for a Travel Consultant, prepare examples of how you've gone above and beyond for customers in previous roles. Use specific scenarios to illustrate your communication skills and ability to handle challenges.
✨Demonstrate Team Spirit
Hays Travel values team players, so be ready to discuss how you contribute to a team environment. Share instances where you collaborated with colleagues to achieve targets or improve customer satisfaction, showcasing your loyalty and motivation.
✨Familiarise Yourself with Social Media
As social media plays a role in promoting offers and engaging customers, be prepared to discuss your experience with it. Mention any strategies you've used to generate sales leads or boost engagement, showing that you're innovative and up-to-date with trends.
