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- Tasks: Create and sell amazing holidays while building strong customer relationships.
- Company: Join Hays Travel, the UK's largest independent travel agency, recognised for its supportive culture.
- Benefits: Enjoy unlimited bonuses, discounts on holidays, and a work-life balance.
- Other info: Opportunities for training and career progression available, plus a fun, competitive environment.
- Why this job: Be part of a vibrant team that values innovation and personal growth in the travel industry.
- Qualifications: 1 year of experience in travel consultancy with excellent customer service skills required.
The predicted salary is between 28800 - 42000 £ per year.
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If you’re passionate about travel, why not come and work at Travel Weekly’s Best Agency to Work For 2024?
Full-time
Competitive Salary & Unlimited Bonus Potential
At Hays Travel we put people at the heart of everything we do, that extends to our customers and colleagues alike. As the UK’s largest independent travel agency, we welcome new ideas, foster innovative thinking and encourage career development.
Not only are we dream holiday makers, we are also passionate about living and breathing our SMILE values.
Supportive
Motivational
Loyal
What makes a successful Travel Consultant?
You have at least 1 years’ experience as a Travel Consultant with exceptional customer service & communication skills
You’re a driven team player and you want to achieve your own targets as well as contribute to the growth of the business
You’ve got an understanding of social media and will use it to promote offers, generate sales leads and boost customer engagement
As a Travel Consultant, it’s your vibrant personality, outstanding customer service skills and extensive destination knowledge that keep our customers returning. In this role, you will create and sell incredible holidays around the globe, taking full ownership of your customers’ journeys from the initial enquiry all the way to their warm welcome back. We believe that booking a holiday should be just as enjoyable as the adventure itself!
If you do not have 1 years’ experience of working in a travel agency, then please check out our New to Travel Programme which is a fantastic way to join Hays Travel as a colleague who trains to become a Travel Consultant, see: or alternatively to find out about our Foreign Exchange positions please visit ;
So, what would you, as a Travel Consultant at Hays Travel do?
You will forge long-lasting relationships with our customers, partners and suppliers.
We take our targets seriously, and we have fun with them! If you’ve got a competitive streak and want those uncapped bonuses that are always up for grabs, your monthly and daily targets will be your guiding lights.
You trust your knowledge and instincts on booking holidays. While you can take in the customers’ suggestions, do not hesitate to offer experiences that you think will blow them away.
Why should you really work for Hays Travel?
There’s more to life than work, annual leave, and pensions. At Hays Travel we emphasise the value of having a work-life balance, we offer:
A range of training programmes to help you progress personally and professionally
Strong recognition and promotion opportunities
Opportunities to travel on educational trips
Discounts on booking your own holidays
Uncapped earning potential
Loyal service awards to celebrate important milestones
Recommend a friend bonus scheme
Smile Rewards – A personalised Mastercard loaded with daily & monthly cash booking incentives
A work environment that thrives on uplifting one another
We pride ourselves on the quality of service we provide and uplift one another with our enthusiasm, positivity and passion. Sound like you? Apply now!
Hays Travel is committed to safeguarding and promoting the welfare of all colleagues. As an accredited employer provider of apprenticeships, we undertake basic checks through the Disclosure and Barring Service (DBS) to ensure the safety of our apprentices for relevant roles.
Data Security – You are responsible to ensure all personal & business data is kept secure at all times & any data breaches are reported immediately.
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Travel Consultant - Falkirk employer: Hays Travel
Contact Detail:
Hays Travel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Travel Consultant - Falkirk
✨Tip Number 1
Familiarise yourself with Hays Travel's SMILE values: Supportive, Motivational, and Loyal. During your interactions, whether in interviews or networking, demonstrate how you embody these values in your previous roles.
✨Tip Number 2
Leverage social media to showcase your passion for travel. Share your travel experiences, tips, and insights on platforms like Instagram or LinkedIn to highlight your knowledge and enthusiasm, which can set you apart from other candidates.
✨Tip Number 3
Network with current or former employees of Hays Travel. Engaging with them can provide valuable insights into the company culture and expectations, and they might even offer tips on how to make your application stand out.
✨Tip Number 4
Prepare to discuss specific travel experiences that have shaped your customer service skills. Be ready to share stories that illustrate your ability to create memorable holiday experiences, as this aligns with what Hays Travel values in a consultant.
We think you need these skills to ace Travel Consultant - Falkirk
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a Travel Consultant, focusing on customer service and communication skills. Include any relevant achievements or targets you've met in previous roles.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for travel and your understanding of the role. Mention how your personality and skills align with Hays Travel's SMILE values and how you can contribute to their team.
Showcase Social Media Skills: Since the role requires an understanding of social media, include examples of how you've used social media in previous jobs to promote offers or engage customers. This will demonstrate your ability to generate sales leads.
Highlight Teamwork and Targets: Emphasise your experience as a team player and your drive to achieve targets. Provide specific examples of how you've contributed to team success and met personal goals in past positions.
How to prepare for a job interview at Hays Travel
✨Show Your Passion for Travel
Make sure to express your enthusiasm for travel during the interview. Share personal experiences and how they have shaped your understanding of customer needs. This will demonstrate that you genuinely care about creating memorable holidays for clients.
✨Highlight Customer Service Skills
Prepare examples of how you've provided exceptional customer service in previous roles. Discuss specific situations where you went above and beyond to meet a customer's needs, as this aligns with the company's focus on outstanding service.
✨Demonstrate Team Spirit
Since being a team player is crucial for this role, be ready to discuss how you've collaborated with colleagues in the past. Share stories that showcase your ability to work towards common goals and contribute positively to a team environment.
✨Familiarise Yourself with Social Media
As the role involves using social media to promote offers and engage customers, brush up on your knowledge of various platforms. Be prepared to discuss how you would leverage social media to enhance customer engagement and drive sales.