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For Companies At a Glance
- Tasks: Create and sell amazing holidays while building strong customer relationships.
- Company: Join the UK's largest independent travel agency, recognised as the Best Agency to Work For 2024.
- Benefits: Enjoy unlimited bonus potential, discounts on holidays, and a supportive work environment.
- Why this job: Be part of a vibrant team that values innovation, personal growth, and a fun work-life balance.
- Qualifications: 1 year of experience in travel consultancy with excellent customer service skills required.
- Other info: Explore our New to Travel Programme for those without prior experience.
The predicted salary is between 28800 - 43200 £ per year.
If you’re passionate about travel, why not come and work at Travel Weekly’s Best Agency to Work For 2024? At Hays Travel we put people at the heart of everything we do, that extends to our customers and colleagues alike. As the UK’s largest independent travel agency, we welcome new ideas, foster innovative thinking and encourage career development. Not only are we dream holiday makers, we are also passionate about living and breathing our SMILE values:
- Supportive
- Motivational
- Innovative
- Loyal
- Excellent
What makes a successful Travel Consultant?
- You have at least 1 years’ experience as a Travel Consultant with exceptional customer service & communication skills.
- You’re a driven team player and you want to achieve your own targets as well as contribute to the growth of the business.
- You’ve got an understanding of social media and will use it to promote offers, generate sales leads and boost customer engagement.
As a Travel Consultant, it’s your vibrant personality, outstanding customer service skills and extensive destination knowledge that keep our customers returning. In this role, you will create and sell incredible holidays around the globe, taking full ownership of your customers’ journeys from the initial enquiry all the way to their warm welcome back. We believe that booking a holiday should be just as enjoyable as the adventure itself!
If you do not have 1 years’ experience of working in a travel agency, then please check out our New to Travel Programme which is a fantastic way to join Hays Travel as a colleague who trains to become a Travel Consultant.
So, what would you, as a Travel Consultant at Hays Travel do?
- You will forge long-lasting relationships with our customers, partners and suppliers.
- We take our targets seriously, and we have fun with them! If you’ve got a competitive streak and want those uncapped bonuses that are always up for grabs, your monthly and daily targets will be your guiding lights.
- You trust your knowledge and instincts on booking holidays. While you can take in the customers’ suggestions, do not hesitate to offer experiences that you think will blow them away.
Why should you really work for Hays Travel? There’s more to life than work, annual leave, and pensions. At Hays Travel we emphasise the value of having a work-life balance, we offer:
- A range of training programmes to help you progress personally and professionally.
- Strong recognition and promotion opportunities.
- Opportunities to travel on educational trips.
- Discounts on booking your own holidays.
- Uncapped earning potential.
- Health care plan.
- Eyecare vouchers.
- Shopping discounts.
- Loyal service awards to celebrate important milestones.
- Recommend a friend bonus scheme.
- Smile Rewards – A personalised Mastercard loaded with daily & monthly cash booking incentives.
- A work environment that thrives on uplifting one another.
We pride ourselves on the quality of service we provide and uplift one another with our enthusiasm, positivity and passion. Sound like you? Apply now!
Hays Travel is committed to safeguarding and promoting the welfare of all colleagues. As an accredited employer provider of apprenticeships, we undertake basic checks through the Disclosure and Barring Service (DBS) to ensure the safety of our apprentices for relevant roles. Data Security - You are responsible to ensure all personal & business data is kept secure at all times & any data breaches are reported immediately.
Travel Consultant - Cumbernauld employer: Hays Travel
Contact Detail:
Hays Travel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Travel Consultant - Cumbernauld
✨Tip Number 1
Familiarise yourself with Hays Travel's SMILE values: Supportive, Motivational, Innovative, Loyal, and Excellent. During your interactions, whether in interviews or networking, demonstrate how you embody these values in your work ethic and customer service approach.
✨Tip Number 2
Showcase your knowledge of popular travel destinations and current trends in the travel industry. Being able to discuss recent travel news or unique holiday experiences can set you apart and show your passion for the role.
✨Tip Number 3
Leverage social media to your advantage. Share travel tips, destination highlights, or even your own travel experiences on platforms like Instagram or LinkedIn. This not only showcases your understanding of social media but also your enthusiasm for travel.
✨Tip Number 4
Network with current or former employees of Hays Travel. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach and demonstrate your genuine interest in joining their team.
We think you need these skills to ace Travel Consultant - Cumbernauld
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a Travel Consultant, focusing on your customer service skills and any relevant achievements. Use keywords from the job description to demonstrate that you meet their requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for travel and your understanding of the role. Mention specific experiences that align with Hays Travel's SMILE values and how you can contribute to their team.
Showcase Your Social Media Skills: Since the role involves using social media to promote offers, include examples of how you've successfully used social media in previous roles. This could be through campaigns, engagement strategies, or generating sales leads.
Prepare for Potential Questions: Think about common interview questions for a Travel Consultant position, such as how you handle customer complaints or how you stay updated on travel trends. Prepare thoughtful responses that reflect your experience and enthusiasm for the role.
How to prepare for a job interview at Hays Travel
✨Show Your Passion for Travel
Make sure to express your enthusiasm for travel during the interview. Share personal experiences and how they have shaped your understanding of customer needs. This will demonstrate that you genuinely care about creating memorable holidays for clients.
✨Highlight Customer Service Skills
Prepare examples of how you've provided exceptional customer service in previous roles. Discuss specific situations where you went above and beyond to meet a customer's needs, as this aligns with Hays Travel's commitment to outstanding service.
✨Demonstrate Team Spirit
Since being a team player is crucial for this role, be ready to discuss how you've collaborated with colleagues in the past. Share instances where teamwork led to achieving targets or enhancing customer satisfaction, showcasing your ability to contribute to a positive work environment.
✨Familiarise Yourself with Social Media
As social media plays a role in promoting offers and engaging customers, brush up on your knowledge of various platforms. Be prepared to discuss how you would use social media to generate sales leads and enhance customer engagement, showing that you're proactive and innovative.
