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- Tasks: Support and coach apprentices through their Travel Consultant Apprenticeship journey.
- Company: Join Hays Travel, a leader in exceptional customer service and travel solutions.
- Benefits: Enjoy a dynamic work environment with opportunities for personal development and flexible working options.
- Why this job: Make a real impact by inspiring the next generation of travel professionals while growing your own skills.
- Qualifications: Experience in customer service and retail travel is essential; teaching qualifications are a plus.
- Other info: This role requires a passion for learning and a proactive attitude to drive success.
The predicted salary is between 36000 - 60000 £ per year.
The role will be suited to someone who has a passion for learning and development supporting our apprentices from the day they start with the company and throughout their apprenticeship. Hays Travel pride themselves on delivering exceptional customer service therefore we require someone who shares the same values and ethos.
The successful candidate will be responsible for the training delivery and assessment for a cohort of Retail apprentices working through their Travel Consultant Apprenticeship.
Main Responsibilities:- Assess, coach and develop apprentices during their individual progress reviews, whilst selecting quality evidence to showcase and stretch the capabilities of each apprentice.
- Deliver inspiring and motivational training that engages learners to achieve the desired impact.
- Evaluate the effectiveness of current training sessions suggesting any improvements.
- Research and write engaging training content for both virtual and classroom delivery.
- Strong awareness of Safeguarding, Prevent and British values.
- Effectively communicate and positively promote organisational changes.
- Knowledge and a high level of competency with department and company technology.
- Be able to self-reflect and identify areas for personal development.
- Motivated ‘can do’ attitude, who strives for excellence in all areas of their role.
- Exceptional time management, organisational skills, and attention to detail.
- Provide exceptional customer service at all times.
- Previous experience working in a Customer Service environment.
- Previous experience in Retail Travel sales.
- Previous experience of classroom/remote delivery.
- Previous delivery experience of Core Skills.
- Desirable but not essential: Level 3 + qualification in Education and Training, Level 3 assessment award, Level 4 Quality Assurance.
- Excellent organisational and time management skills.
- Strong initiative skills to drive business objectives forward.
- Flexible to meet the needs of the business.
- Attention to detail and high levels of accuracy.
- Teamwork.
- Enthusiastic and proactive with the ability to work independently (self-motivated) and as part of a team.
- Ability to work effectively with people from diverse backgrounds.
- Excellent verbal and written communication skills.
- Ability to liaise with staff at all levels.
- Effective motivational skills and the ability to remain positive and professional at all times.
Learning & Development coach - Manchester / Liverpool employer: Hays Travel
Contact Detail:
Hays Travel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Learning & Development coach - Manchester / Liverpool
✨Tip Number 1
Network with professionals in the Learning and Development field, especially those who have experience in the travel industry. Attend relevant workshops or seminars in Manchester or Liverpool to meet potential colleagues and learn more about the role.
✨Tip Number 2
Familiarise yourself with the latest trends in apprenticeship training and development. This will not only help you during interviews but also show your commitment to continuous learning, which is crucial for this role.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully coached or developed others in previous roles. Highlight your ability to inspire and motivate learners, as this aligns closely with the responsibilities of the position.
✨Tip Number 4
Research Hays Travel's values and customer service ethos thoroughly. Be ready to articulate how your personal values align with theirs, as cultural fit is often a key consideration in hiring decisions.
We think you need these skills to ace Learning & Development coach - Manchester / Liverpool
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in learning and development, particularly any roles involving coaching or training. Emphasise your customer service background and any specific achievements that align with the values of Hays Travel.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for learning and development. Mention specific examples of how you've successfully coached or trained others, and express your enthusiasm for supporting apprentices in their journey.
Highlight Relevant Qualifications: If you have qualifications related to education and training, such as a Level 3 qualification, be sure to mention these prominently. Also, include any experience with classroom or remote delivery, as this is crucial for the role.
Showcase Your Communication Skills: Since effective communication is key for this position, ensure your application reflects your strong verbal and written skills. Use clear and concise language, and consider including examples of how you've effectively communicated in previous roles.
How to prepare for a job interview at Hays Travel
✨Show Your Passion for Learning
Make sure to express your enthusiasm for learning and development during the interview. Share specific examples of how you've supported others in their learning journeys, as this aligns perfectly with the role's focus on coaching apprentices.
✨Demonstrate Customer Service Excellence
Since Hays Travel values exceptional customer service, prepare to discuss your previous experiences in customer-facing roles. Highlight situations where you went above and beyond to ensure customer satisfaction, showcasing your alignment with their ethos.
✨Prepare Engaging Training Content Examples
Be ready to discuss or even present examples of training content you've created or delivered in the past. This could include virtual or classroom settings, demonstrating your ability to engage learners effectively.
✨Exhibit Strong Communication Skills
Effective communication is key in this role. Practice articulating your thoughts clearly and confidently, and be prepared to discuss how you've successfully communicated with diverse groups in previous positions.
