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- Tasks: Deliver exceptional customer service and manage foreign exchange operations.
- Company: Join the UK's largest independent travel agency, Hays Travel.
- Benefits: Competitive salary, unlimited bonuses, discounts on holidays, and health care plan.
- Why this job: Combine your passion for travel with a rewarding career in foreign exchange.
- Qualifications: Customer-focused, organised, and confident in handling cash.
- Other info: Enjoy a supportive work environment with strong career development opportunities.
The predicted salary is between 28800 - 43200 £ per year.
If you’re passionate about travel, why not come and work at Travel Weekly’s Best Agency to Work For 2024?
Full-time
Competitive Salary & Unlimited Bonus Potential
At Hays Travel we put people at the heart of everything we do, that extends to our customers and colleagues alike. As the UK’s largest independent travel agency, we welcome new ideas, foster innovative thinking and encourage career development. Not only are we dream holiday makers, we are also passionate about living and breathing our SMILE values.
- Supportive
- Motivational
- Innovative
- Loyal
- Excellent
What makes for a successful Foreign Exchange Consultant?
- You thrive on delivering exceptional customer service and building lasting relationships.
- You are passionate about the travel industry.
- You have a customer-focused approach to work towards and achieve individual sales targets.
- You are organised in your tasks and your time.
- You’re confident in handling cash on a day-to-day basis.
So, what does a Foreign Exchange Consultant at Hays Travel do in a day?
- You will ensure the effective daily operation of the bureau with the goal of profitability.
- You’re driven to achieve foreign exchange targets, including set KPI’s.
- Your upselling skills will ensure a customer benefits from our foreign exchange services.
- Increase the exposure of bureau and developing new business leads by using social media to promote offers and generate customer engagement.
- You will be responsible for stock levels of foreign currency.
- You are responsible for the security of the bureau - minimising risk, mitigating errors and accurately reconciling cash.
- As a Foreign Exchange Consultant, your role is not limited to the trade of currency. You will play an active role in the operations of the branch and support your colleagues with administrative duties.
- You will take an active part in working with our award-winning Learning & Development team throughout your journey.
Why should you really work for Hays Travel?
- There’s more to life than work, annual leave, and pensions. At Hays Travel we emphasise the value of having a work-life balance.
- A range of training programmes to help you progress personally and professionally.
- Strong recognition and promotion opportunities.
- Discounts on booking your own holidays.
- Uncapped earning potential.
- Health care plan.
- Eyecare vouchers.
- Shopping discounts.
- Loyal service awards to celebrate important milestones.
- Recommend a friend scheme.
- Smile Rewards – A personalised Mastercard loaded with daily & monthly cash booking incentives.
- A work environment that thrives on uplifting one another.
We pride ourselves on the quality of service we provide and uplift one another with our enthusiasm, positivity and passion. Sound like you? Apply now!
Hays Travel is committed to safeguarding and promoting the welfare of all colleagues. As an accredited employer provider of apprenticeships, we undertake basic checks through the Disclosure and Barring Service (DBS) to ensure the safety of our apprentices for relevant roles.
Data Security - You are responsible to ensure all personal & business data is kept secure at all times & any data breaches are reported immediately.
Foreign Exchange Consultant - Ilkeston employer: Hays Travel
Contact Detail:
Hays Travel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Foreign Exchange Consultant - Ilkeston
✨Tip Number 1
Get to know the company culture! Before your interview, check out Hays Travel's social media and website. Understanding their SMILE values will help you connect with the team and show you're a great fit.
✨Tip Number 2
Practice your customer service skills! Think of examples where you've gone above and beyond for customers. Being able to share these stories will highlight your passion for delivering exceptional service.
✨Tip Number 3
Network like a pro! Use LinkedIn to connect with current employees at Hays Travel. A friendly message can go a long way in getting insider tips and maybe even a referral!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Hays Travel family.
We think you need these skills to ace Foreign Exchange Consultant - Ilkeston
Some tips for your application 🫡
Show Your Passion for Travel: When you're writing your application, let your love for travel shine through! Share any personal experiences or stories that highlight why you’re excited about the travel industry and how it connects to the role of a Foreign Exchange Consultant.
Highlight Customer Service Skills: Make sure to emphasise your customer service experience. We want to see how you've built relationships and delivered exceptional service in the past. Use specific examples to show us how you thrive in a customer-focused environment.
Be Organised and Detail-Oriented: Since the role involves handling cash and managing stock levels, it's crucial to demonstrate your organisational skills. Mention any relevant experiences where you’ve successfully managed tasks or projects, showcasing your attention to detail.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success! It’s the easiest way for us to receive your application and ensures you’re considered for this exciting opportunity at Hays Travel.
How to prepare for a job interview at Hays Travel
✨Know Your Stuff
Before the interview, make sure you brush up on your knowledge of foreign exchange and the travel industry. Familiarise yourself with current trends, popular destinations, and Hays Travel's services. This will show your passion for the role and help you answer questions confidently.
✨Showcase Your Customer Service Skills
Since this role is all about delivering exceptional customer service, prepare examples from your past experiences where you've gone above and beyond for a customer. Think about how you built relationships and achieved sales targets, as these are key aspects of the job.
✨Be Organised and Time-Savvy
Demonstrate your organisational skills during the interview by discussing how you manage your time and tasks effectively. You might want to share specific tools or methods you use to stay on top of your responsibilities, especially in a fast-paced environment like a travel agency.
✨Embrace the SMILE Values
Familiarise yourself with Hays Travel's SMILE values: Supportive, Motivational, Innovative, Loyal, and Excellent. Be ready to discuss how you embody these values in your work and how they align with your personal approach to customer service and teamwork.
