Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage foreign exchange operations and deliver top-notch customer service daily.
- Company: Join Hays Travel, a leading name in the travel industry.
- Benefits: Enjoy a competitive salary with unlimited bonus potential and flexible working options.
- Why this job: Be part of a dynamic team, drive business growth, and engage with customers through social media.
- Qualifications: Must have strong numerical skills and a passion for travel and tourism.
- Other info: Opportunity to develop professionally with training and support.
The predicted salary is between 28800 - 43200 £ per year.
Competitive salary with unlimited bonus potential.
In this role, you will be responsible for ensuring the profitability of the foreign exchange bureau. You will offer exceptional customer service, making each customer feel special, whilst dealing with the day-to-day operation of the bureau, increasing its exposure and developing new business leads with a view to achieving given targets & KPI’s. Working as part of a team, you will drive business through social media, events and maintaining relationships with existing customers. Our customers are at the forefront of everything we do, so exceptional customer service experience is required.
Key Responsibilities:
- Ensuring profitability of foreign exchange bureau
- Achieving given foreign exchange targets, including set KPI’s
- Converting Hays Travel customers to purchase
- Maximising individual and team sales of foreign exchange
- Providing exceptional customer service at all times
- Assisting with the day-to-day operation of the bureau
- Increasing exposure of bureau and developing new business leads
- Using social media to promote offers, generate customer engagement and sales leads
- Maximising all opportunities by following foreign exchange sales structure
- Monitoring local competition and managing rates and margins effectively on a daily basis
- Monitoring stock levels of foreign currency and ensuring that minimum quantities are maintained
- Accurate cash reconciliation and banking
- Responsible for minimising risk and mitigating errors
- Play an active role in the day-to-day operation of the branch and supporting Travel colleagues with administrative duties
- Responsibility for security of the bureau
- Willingness to participate in training appropriate to own development
- Adhering to company policies and procedures
- To undertake any other duties that may fall into the job criteria
- To conform with all company policies and procedures, including health and safety
- To treat all employees, customers and suppliers with dignity and respect
This job description is not intended as an exhaustive list of all duties and responsibilities of the post but simply reflects the key areas involved.
Competencies:
- Good accuracy and numerical skills
- Excellent administration and organisational skills
- Effective communication service and customer service experience
Experience:
- Passionate about travel and tourism
- Problem solving
- Team player
- Good organisational and time-management skills
Foreign Exchange Consultant - St Andrews employer: Hays Travel
Contact Detail:
Hays Travel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Foreign Exchange Consultant - St Andrews
✨Tip Number 1
Familiarise yourself with the foreign exchange market and current trends. This knowledge will not only help you in interviews but also demonstrate your passion for the role and industry.
✨Tip Number 2
Engage with potential customers on social media platforms. Share relevant content about foreign exchange and travel, which can showcase your ability to drive business through these channels.
✨Tip Number 3
Network with professionals in the travel and finance sectors. Attend local events or join online forums to build relationships that could lead to referrals or insights about the role.
✨Tip Number 4
Prepare to discuss your customer service experiences in detail. Think of specific examples where you went above and beyond to meet customer needs, as this is crucial for the role.
We think you need these skills to ace Foreign Exchange Consultant - St Andrews
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and sales, particularly in the travel or foreign exchange sectors. Use specific examples to demonstrate your skills in achieving targets and providing exceptional service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for travel and tourism. Mention how your skills align with the responsibilities of the Foreign Exchange Consultant role, and express your enthusiasm for contributing to the team at Hays Travel.
Highlight Relevant Skills: In your application, emphasise your numerical accuracy, organisational skills, and effective communication abilities. Provide examples of how you've successfully managed customer relationships and driven sales in previous roles.
Showcase Your Team Spirit: Since this role involves working as part of a team, include examples of your teamwork experience. Discuss how you’ve collaborated with colleagues to achieve common goals, especially in a fast-paced environment like a travel bureau.
How to prepare for a job interview at Hays Travel
✨Showcase Your Customer Service Skills
Since exceptional customer service is a key requirement for this role, be prepared to share specific examples of how you've provided outstanding service in the past. Highlight situations where you went above and beyond to meet customer needs.
✨Demonstrate Your Knowledge of Foreign Exchange
Familiarise yourself with the basics of foreign exchange operations and current market trends. Being able to discuss these topics will show your enthusiasm for the role and your understanding of the industry.
✨Prepare for Teamwork Questions
As this role involves working as part of a team, think about your previous experiences in collaborative environments. Be ready to discuss how you contribute to team success and handle conflicts or challenges within a group.
✨Highlight Your Social Media Savvy
Since driving business through social media is part of the job, prepare to talk about your experience with social media marketing. Share any successful campaigns you've been involved in and how you engage customers online.
