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- Tasks: Lead the Flights Reservations team, ensuring high standards and exceptional customer service.
- Company: Hays Travel is a leading travel agency focused on providing excellent service and employee development.
- Benefits: Enjoy team nights out, educational trips, and discounts on your own holidays.
- Why this job: Join a supportive and innovative team that values personal and professional growth.
- Qualifications: Experience in customer service and team leadership is preferred.
- Other info: We prioritise safeguarding and offer apprenticeship opportunities.
The predicted salary is between 28800 - 43200 £ per year.
This role is based within the Hays Travel Flights Department and focused around providing a professional and expert service to the group for any scheduled flight query.
Assisting the manager in coaching and developing the Reservations team, you will lead by example, guaranteeing that the company’s high standards are maintained. Ensuing all Reservations queries are actioned efficiently and
effectively within the Galileo system.
Main Responsibilities
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Deliver effective daily team talks, agreeing SMART objectives and gaining team commitment for a successful day ahead
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Assisting with the day-to-day operation of the flight’s reservations team, monitoring and reporting on the departments KPI’s
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Assisting and supporting Flights manager/s to achieve maximum staff productivity whilst ensuring team motivation is maintained.
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Complete the supervision, coaching and development of the team, identifying any training issues and ensure further support/guidance and training is completed.
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Leading by example in achieving individual productivity and objectives.
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Identifying and meeting customers’ needs by always providing exceptional customer service.
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Assisting manager/colleagues with escalated issues and take ownership to reach a suitable resolution on a timely basis.
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Pro-actively attempt to minimise financial loss to the business wherever required.
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Be proactive on identifying performance/conduct issues within the team
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Ensure the Customer Excellence process and procedures are followed
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Communicate with other areas of the business effectively
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Work alongside our GDS provider in any new development and testing, providing constructive feedback submitted
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Identify any system issues, provide feedback and obtain resolution
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Monitor staff attendance & any follow up work
Our values
Our SMILE values are embedded in to our Company and ensures our teams work strongly together. You and all of our colleagues will ensure that the Hays Travel values are demonstrated at all times.
- Supportive
- Motivational
- Innovative
- Loyal
- Excellent
What it’s like to work for us?
Whichever location or department you work in, our people are always at the heart of everything we do. We offer a range of training programmes to help you progress personally and professionally, as we know the benefits of promoting and rewarding our hardworking colleagues are extremely important.
Of course, it\’s not all about work, we\’re very sociable and there are always lots of team nights-out and company parties. Plus, there are opportunities to travel abroad on educational trips, and you can also take advantage of our colleague discount when booking your own holidays.
Hays Travel is committed to safeguarding and promoting the welfare of all colleagues. As an accredited employer provider of apprenticeships, we undertake basic checks through the Disclosure and Barring Service (DBS) to ensure the safety of our apprenticesfor relevant roles.
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Flights Reservation Team Leader employer: Hays Travel
Contact Detail:
Hays Travel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Flights Reservation Team Leader
✨Tip Number 1
Familiarise yourself with the Galileo system, as it's crucial for the role. Understanding its functionalities will not only help you in interviews but also demonstrate your commitment to excelling in the position.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully coached or developed a team in the past. This will highlight your ability to motivate and guide others, which is key for this role.
✨Tip Number 3
Research Hays Travel's values and think about how you can embody them in your approach. Being able to articulate how you align with their SMILE values will set you apart from other candidates.
✨Tip Number 4
Prepare to discuss how you would handle escalated customer issues effectively. Having a strategy in mind will show that you're proactive and ready to take ownership of challenges that may arise.
We think you need these skills to ace Flights Reservation Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in team leadership and customer service. Emphasise any previous roles where you have coached or developed a team, as this is crucial for the Flights Reservation Team Leader position.
Craft a Strong Cover Letter: In your cover letter, express your passion for the travel industry and your commitment to providing exceptional customer service. Mention specific examples of how you've led teams to success and met KPIs in past roles.
Showcase Your Skills: Highlight your proficiency with reservation systems like Galileo, as well as your ability to handle escalated issues effectively. This will demonstrate your readiness for the responsibilities outlined in the job description.
Align with Company Values: Familiarise yourself with Hays Travel's SMILE values (Supportive, Motivational, Innovative, Loyal, Excellent) and reflect these in your application. Show how your personal values align with theirs to strengthen your candidacy.
How to prepare for a job interview at Hays Travel
✨Showcase Your Leadership Skills
As a Flights Reservation Team Leader, it's crucial to demonstrate your leadership abilities. Share examples of how you've successfully coached and developed teams in the past, and be prepared to discuss your approach to motivating staff and achieving team objectives.
✨Understand the Galileo System
Familiarise yourself with the Galileo system, as it’s essential for the role. Be ready to discuss your experience with GDS systems and how you can leverage this knowledge to improve efficiency and resolve issues within the team.
✨Emphasise Customer Service Excellence
Highlight your commitment to exceptional customer service. Prepare to share specific instances where you've gone above and beyond to meet customer needs, as this aligns with the company's values and expectations.
✨Prepare for Team Dynamics Questions
Expect questions about team dynamics and performance management. Think of examples where you've identified and addressed performance issues, and be ready to discuss how you would handle similar situations in this role.
