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- Tasks: Deliver exceptional customer service and manage foreign exchange operations.
- Company: Join the UK's largest independent travel agency, Hays Travel.
- Benefits: Competitive salary, unlimited bonuses, discounts on holidays, and health care plan.
- Why this job: Be part of a supportive team and make travel dreams come true.
- Qualifications: Passion for travel, customer-focused, and organised.
- Other info: Enjoy a vibrant work environment with strong career development opportunities.
The predicted salary is between 36000 - 60000 £ per year.
If you’re passionate about travel, why not come and work at Travel Weekly’s Best Agency to Work For 2024?
Full-time
Competitive Salary & Unlimited Bonus Potential
At Hays Travel we put people at the heart of everything we do, that extends to our customers and colleagues alike. As the UK’s largest independent travel agency, we welcome new ideas, foster innovative thinking and encourage career development.
Not only are we dream holiday makers, we are also passionate about living and breathing our SMILE values:
- Supportive
- Motivational
- Innovative
- Loyal
- Excellent
What makes for a successful Foreign Exchange Consultant?
- You thrive on delivering exceptional customer service and building lasting relationships.
- You are passionate about the travel industry.
- You have a customer-focused approach to work towards and achieve individual sales targets.
- You are organised in your tasks and your time.
- You’re confident in handling cash on a day-to-day basis.
So, what does a Foreign Exchange Consultant at Hays Travel do in a day?
- You will ensure the effective daily operation of the bureau with the goal of profitability.
- You’re driven to achieve foreign exchange targets, including set KPI’s.
- Your upselling skills will ensure a customer benefits from our foreign exchange services.
- Increase the exposure of bureau and developing new business leads by using social media to promote offers and generate customer engagement.
- You will be responsible for stock levels of foreign currency.
- You are responsible for the security of the bureau - minimising risk, mitigating errors and accurately reconciling cash.
- As a Foreign Exchange Consultant, your role is not limited to the trade of currency. You will play an active role in the operations of the branch and support your colleagues with administrative duties.
- You will take an active part in working with our award-winning Learning & Development team throughout your journey.
Why should you really work for Hays Travel?
There’s more to life than work, annual leave, and pensions. At Hays Travel we emphasise the value of having a work-life balance, we offer:
- A range of training programmes to help you progress personally and professionally
- Strong recognition and promotion opportunities
- Discounts on booking your own holidays
- Uncapped earning potential
- Health care plan
- Eyecare vouchers
- Shopping discounts
- Loyal service awards to celebrate important milestones
- Recommend a friend scheme
- Smile Rewards – A personalised Mastercard loaded with daily & monthly cash booking incentives
- A work environment that thrives on uplifting one another
We pride ourselves on the quality of service we provide and uplift one another with our enthusiasm, positivity and passion. Sound like you? Apply now!
Hays Travel is committed to safeguarding and promoting the welfare of all colleagues. As an accredited employer provider of apprenticeships, we undertake basic checks through the Disclosure and Barring Service (DBS) to ensure the safety of our apprentices for relevant roles.
Data Security - You are responsible to ensure all personal & business data is kept secure at all times & any data breaches are reported immediately.
Foreign Exchange Consultant - Coleraine employer: Hays Travel
Contact Detail:
Hays Travel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Foreign Exchange Consultant - Coleraine
✨Tip Number 1
Get to know the company culture! Before your interview, dive into Hays Travel's values and mission. Show us how you embody those SMILE values in your own experiences. It’ll make you stand out as someone who truly fits in!
✨Tip Number 2
Practice your customer service skills! As a Foreign Exchange Consultant, you'll be all about building relationships. Think of examples where you've gone above and beyond for customers and be ready to share them during your chat with us.
✨Tip Number 3
Show off your passion for travel! Whether it’s sharing your favourite destinations or discussing travel trends, let us see your enthusiasm. This is a key part of the role, and we want to know you’re as excited about travel as we are!
✨Tip Number 4
Don’t forget to leverage social media! We love innovative thinking, so think about how you can use platforms to promote offers or engage with potential customers. Bring your ideas to the table during the interview – we’re all ears!
We think you need these skills to ace Foreign Exchange Consultant - Coleraine
Some tips for your application 🫡
Show Your Passion for Travel: When writing your application, let your love for travel shine through! Share your experiences and how they’ve shaped your desire to work in the industry. We want to see that you’re not just looking for a job, but that you genuinely care about helping others create their dream holidays.
Highlight Customer Service Skills: Make sure to emphasise your customer service experience. We’re all about building lasting relationships, so share examples of how you’ve gone above and beyond for customers in the past. This will show us that you’re ready to thrive in our supportive environment.
Be Organised and Detail-Oriented: In your application, mention how you stay organised and manage your time effectively. As a Foreign Exchange Consultant, you’ll need to juggle various tasks, so demonstrating your organisational skills will definitely catch our eye!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our fantastic team at Hays Travel!
How to prepare for a job interview at Hays Travel
✨Know Your Stuff About Travel
Brush up on your travel knowledge and be ready to discuss your favourite destinations or travel experiences. This shows your passion for the industry and helps you connect with the interviewers.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered exceptional customer service in the past. Think about specific situations where you went above and beyond to help a customer, as this aligns perfectly with the role's focus on building lasting relationships.
✨Demonstrate Your Organisational Skills
Be ready to talk about how you manage your time and tasks effectively. You might want to share a method or tool you use to stay organised, as this is crucial for handling cash and stock levels in the bureau.
✨Embrace the SMILE Values
Familiarise yourself with Hays Travel's SMILE values: Supportive, Motivational, Innovative, Loyal, and Excellent. Think of ways you can embody these values in your responses, showing that you're a great fit for their team culture.
