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- Tasks: Lead a dynamic team, drive sales, and inspire excellence in a vibrant travel agency.
- Company: Join Hays Travel, the UK's largest independent travel agency, recognized for its inclusive culture.
- Benefits: Enjoy unlimited bonus potential, travel discounts, health care plans, and a supportive work environment.
- Why this job: Be part of a passionate team that values innovation, personal growth, and community engagement.
- Qualifications: 2 years of travel sales experience and strong leadership skills are essential.
- Other info: Opportunities for professional development and participation in exciting educational trips await you.
The predicted salary is between 28800 - 43200 £ per year.
This job is brought to you by Jobs/Redefined, the UK’s leading over-50s age inclusive jobs board.
Job description
If you’re passionate about travel, why not come and work at Travel Weekly’s Best Agency to Work For 2024?
Full-time
Competitive Salary & Unlimited Bonus Potential
At Hays Travel we put people at the heart of everything we do, that extends to our customers and colleagues alike. As the UK’s largest independent travel agency, we welcome new ideas, foster innovative thinking and encourage career development.
Not only are we dream holiday makers, we are also passionate about living and breathing our SMILE values.
- Supportive
- Motivational
- Innovative
- Loyal
- Excellent
What makes a successful Branch Manager?
- You lead from the front and by example. You have great leadership skills and experience of working in a team, leading and coaching your colleagues.
- You have 2 years travel sales experience and supervising a team under your belt.
- You achieve your own sales targets and drive your team to achieve their individual targets.
- Your exceptional communication and customer service skills are at the forefront of your day-to-day.
- You love numbers and are able to stay on top of the branch’s sales and targets.
- You are enthusiastic, optimistic and committed to contribute to the growth of the business.
- You take a keen interest in the development of colleagues to maximise job satisfaction, performance, and talent succession.
So, what does a Branch Manager at Hays Travel do in a day?
- Be a true role model for your team as a trusted and inspiring leader who meets targets, continuously strives for excellence and delivers great service.
- Lead the overall profitability of your branch by maximising all sales to the fullest potential, exceeding targets wherever possible.
- Enable the effective day-to-day operation of your branch and foreign exchange bureau.
- Increase the exposure of your branch through new business leads and maximise the use of social media to promote offers, generating customer engagement and sales.
- Oversee and support your team’s performance, supporting areas for development to achieve maximum productivity whilst ensuring colleague motivation and morale is at its best.
- Act as a figurehead within the local community, attending all promotional activities and events that will boost your branch performance and impact exposure.
- Assist in the recruitment of colleagues into your branch, including apprentices – you will ensure their development is tailored to their talent progression.
Why should you really work for Hays Travel?
There’s more to life than work, annual leave, and pensions. At Hays Travel we emphasise the value of having a work-life balance, we offer:
- A range of training programmes to help you progress personally and professionally.
- Strong recognition and promotion opportunities.
- Opportunities to travel on educational trips.
- Discounts on booking your own holidays.
- Uncapped earning potential.
- Health care plan.
- Eyecare vouchers.
- Shopping discounts.
- Loyal service awards to celebrate important milestones.
- Recommend a friend bonus scheme.
- Smile Rewards – A personalised MasterCard loaded with daily & monthly cash booking incentives.
- A work environment that thrives on uplifting one another.
We pride ourselves on the quality of service we provide and uplift one another with our enthusiasm, positivity and passion. Sound like you? Apply now!
Hays Travel is committed to safeguarding and promoting the welfare of all colleagues. As an accredited employer provider of apprenticeships, we undertake basic checks through the Disclosure and Barring Service (DBS) to ensure the safety of our apprentices for relevant roles.
Data Security – You are responsible to ensure all personal & business data is kept secure at all times & any data breaches are reported immediately.
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Branch Manager - Norwich City employer: Hays Travel
Contact Detail:
Hays Travel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Branch Manager - Norwich City
✨Tip Number 1
Show your passion for travel! When you network or engage with potential colleagues, share your travel experiences and how they have shaped your understanding of customer service in the travel industry.
✨Tip Number 2
Demonstrate your leadership skills by seeking out opportunities to lead small projects or initiatives in your current role. This will showcase your ability to inspire and motivate a team, which is crucial for the Branch Manager position.
✨Tip Number 3
Familiarize yourself with Hays Travel's SMILE values. Think about how you can embody these values in your daily work and interactions, as this alignment will be key in your application process.
✨Tip Number 4
Engage with Hays Travel on social media. Follow their accounts, participate in discussions, and share relevant content. This not only shows your interest in the company but also helps you understand their brand and customer engagement strategies.
We think you need these skills to ace Branch Manager - Norwich City
Some tips for your application 🫡
Understand the Company Culture: Familiarize yourself with Hays Travel's SMILE values: Supportive, Motivational, Innovative, Loyal, and Excellent. Reflect these values in your application to show that you align with their culture.
Highlight Relevant Experience: Emphasize your travel sales experience and any leadership roles you've held. Provide specific examples of how you've led a team to achieve targets and improved customer service.
Showcase Your Skills: Detail your exceptional communication and customer service skills. Mention any experience with numbers and sales targets, as this is crucial for the Branch Manager role.
Express Enthusiasm for Development: Convey your commitment to personal and professional growth, both for yourself and your team. Mention any relevant training programs or initiatives you've participated in that demonstrate your dedication to development.
How to prepare for a job interview at Hays Travel
✨Show Your Leadership Skills
As a Branch Manager, you'll need to lead by example. Be prepared to share specific examples of how you've successfully led a team in the past, highlighting your coaching and mentoring abilities.
✨Demonstrate Your Sales Acumen
Since achieving sales targets is crucial for this role, come ready to discuss your previous sales experiences. Share how you met or exceeded targets and how you motivated your team to do the same.
✨Emphasize Customer Service Excellence
Exceptional communication and customer service skills are key. Prepare to discuss situations where you went above and beyond for customers and how you ensure your team maintains high service standards.
✨Engage with the Company's Values
Familiarize yourself with Hays Travel's SMILE values: Supportive, Motivational, Innovative, Loyal, and Excellent. Be ready to explain how you embody these values in your work and how they align with your personal philosophy.
