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- Tasks: Lead a team to deliver exceptional customer service and maximise sales in a vibrant travel branch.
- Company: Join Hays Travel, a leading name in the travel industry, dedicated to creating unforgettable holiday experiences.
- Benefits: Enjoy a competitive salary, unlimited bonus potential, and ongoing training to enhance your skills.
- Why this job: Be part of a passionate team that values customer satisfaction and offers a fun, dynamic work environment.
- Qualifications: Must have at least 2 years' experience as a Travel Consultant and excellent communication skills.
- Other info: Opportunity for career growth and development within a supportive and engaging company culture.
The predicted salary is between 30000 - 42000 £ per year.
Social network you want to login/join with:
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Client:
Hays Travel
Location:
Rustington, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
297397c144fb
Job Views:
50
Posted:
22.06.2025
Expiry Date:
06.08.2025
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Job Description:
Competitive salary with unlimited bonus potential
We are looking forexperienced Assistant Managers to join our successful teams in our branches.Assisting the branch manager in coaching and developing a team of consultants, you will lead by example, ensuring that the company’s high standards are maintained. You will draw upon your supervisory experience to support the branch manager in the day-to-day operation of the branch by motivating the team to deliver exceptional customer service in order to maximise sales and overall profitability.
You will be passionate about finding every customer who walks through the door their ideal holiday. Provided with ongoing training, you will be equipped with specialist knowledgeto confidently adviseon an extensive range of holiday packages and tailor-made holiday experiences, as well as a range of ancillary and insurance products, in order to achieve both individual and team sales targets.
Our customers are at the forefront of everything we do so exceptional customer service experience is required.
What will be your key responsibilities?
- Maximising sales, whilst assisting the branch manager to ensure the overall profitability of the branch
- Assisting with the effective day-to-day operation of the retail branch and foreign exchange bureau
- Assisting with the supervision, coaching and development of branch staff
- Identifying and meeting customers’ needs by providing exceptional customer service at all times
- Participating in promotional events and activities to increase exposure of the branch
- Using social media to promote offers, generate customer engagement and sales leads
- Leading by example in achieving individual sales targets and objectives
- Assisting and supporting the branch manager to achieve maximum staff productivity whilst ensuring staff motivation is maintained
- Ensuring that excellent customer service experience is provided at all times
- Attendingmanagers\’meetings, conferences and other promotional events as required
- Effectively performing administrative duties
- To undertake any other duties that may fall into the job criteria
- To conform with all company policies andprocedures,including health and safety
- To treat all employees, customers and suppliers with dignity and respect
- This job description is not intended as an exhaustive list of all duties and responsibilities of the post but simply reflects the key areas involved
- Ensuring both branch and staff appearanceconformsto company standards
What competencies we are looking for?
- Ability to coach, develop and motivate a team
- Ability to work towards individual and team sales targets
- Excellent communication and customer service experience
- Good accuracy and numerical skills with the ability to understand and interpret financial statistics
- Enthusiasm and a positive attitude with a commitment to contribute to the growth of the business and to
- Ability to assist with the development of employees to maximise job satisfaction and performance
What experience we are looking for?
- At least 2 years’ experience as a Travel Consultant
- Passionate about travel and tourism
- Excellent travel product knowledge with a good working knowledge of tour operator systems
- Good sales and presentation skills
- Problem solving
- Good leadership skills and experience of working within a supervisory role
- Good organisational and time-management skills
- A recognised travel qualification (desirable)
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Assistant Manager - Rustington employer: Hays Travel
Contact Detail:
Hays Travel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager - Rustington
✨Tip Number 1
Familiarise yourself with the latest travel trends and popular holiday destinations. This knowledge will not only help you in interviews but also demonstrate your passion for the industry, which is crucial for the Assistant Manager role.
✨Tip Number 2
Network with current or former employees of Hays Travel. They can provide valuable insights into the company culture and expectations, which can give you an edge during the interview process.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully led a team or improved customer service in your previous roles. Highlighting your leadership skills will be key in showcasing your fit for the Assistant Manager position.
✨Tip Number 4
Engage with Hays Travel's social media platforms. By understanding their promotions and customer interactions, you can tailor your approach and show that you're proactive and genuinely interested in the role.
We think you need these skills to ace Assistant Manager - Rustington
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in supervisory roles and customer service. Emphasise your ability to coach and develop a team, as well as any specific achievements in sales or customer satisfaction.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for travel and tourism. Mention your experience as a Travel Consultant and how it aligns with the responsibilities of the Assistant Manager role. Use specific examples to demonstrate your leadership skills and commitment to exceptional customer service.
Highlight Relevant Skills: In your application, clearly outline your skills that match the job description, such as excellent communication, problem-solving abilities, and numerical skills. Provide examples of how you've successfully met sales targets or improved team performance in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in the customer service industry.
How to prepare for a job interview at Hays Travel
✨Showcase Your Leadership Skills
As an Assistant Manager, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples from your past experiences where you've successfully coached or developed team members, highlighting the positive outcomes.
✨Know Your Products
Familiarise yourself with the holiday packages and ancillary products offered by the company. Being able to discuss these confidently during the interview will show your passion for travel and your readiness to advise customers effectively.
✨Emphasise Customer Service Experience
Exceptional customer service is key in this role. Be ready to share specific instances where you've gone above and beyond for customers, and how that contributed to sales or customer satisfaction.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities and how you handle challenging situations. Think of scenarios related to team dynamics or customer complaints, and outline how you would approach these challenges.