Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Assist in managing daily operations and coaching your team to achieve sales targets.
- Company: Join Hays Travel, the UK's largest independent travel agency, known for exceptional service and employee development.
- Benefits: Enjoy unlimited bonus potential, discounts on holidays, healthcare plans, and a supportive work environment.
- Why this job: Be part of a vibrant culture that values innovation, teamwork, and personal growth in the travel industry.
- Qualifications: Minimum 2 years as a Travel Consultant with proven sales experience and strong leadership skills.
- Other info: Hays Travel is committed to diversity and offers extensive training programmes for career progression.
The predicted salary is between 28800 - 42000 £ per year.
If you’re passionate about travel, why not come and work at Travel Weekly’s Best Agency to Work For 2024?
Full-time
Competitive Salary & Unlimited Bonus Potential
At Hays Travel we put people at the heart of everything we do, that extends to our customers and colleagues alike. As the UK’s largest independent travel agency, we welcome new ideas, foster innovative thinking and encourage career development.
Not only are we dream holiday makers, we are also passionate about living and breathing our SMILE values.
- Supportive
- Motivational
- Innovative
- Loyal
- Excellent
What makes a successful Assistant Manager?
- You’ve got a minimum of 2 years’ experience as a Travel Consultant with a proven sales record
- You’re a problem-solving leader with the ability and experience to coach, develop and motivate a team to maximise job satisfaction and performance.
- You have a customer focused approach to work towards and achieve individual and team sales targets
- You’re an enthusiastic and positive team player with a commitment to contribute to the growth of the business as well as the colleagues in your team
- You live and breathe travel & tourism and so you have exceptional product knowledge
- Your organisational and time-management skills help you always stay on top of your tasks.
So, what does an Assistant Manager at Hays Travel do in a day?
- Assistant Managers are integral to theeffective day-to-day running of our branches. You will assist the branch manager in maximising sales and ensuring the profitability of the branch.
- Career development is key – you will assist in supervising and coachingyour team.
- You will represent the branch in promotional events to increase the exposure; and use social media to promote offers, generate customer engagement and sales leads.
- You will lead your team by example and set standards by achieving your own sales targets and learning & development objectives.
- You, along with your branch manager, will ensure your team is motivated and effective so that the branch can benefit from the productivity
Why should you really work for Hays Travel?
There’s more to life than work, annual leave, and pensions. At Hays Travel we emphasise the value of having a work-life balance, we offer:
- A range of training programmes to help you progress personally and professionally
- Strong recognition and promotion opportunities
- Opportunities to travel on educational trips
- Discounts on booking your own holidays
- Uncapped earning potential
- Health care plan
- Eyecare vouchers
- Shopping discounts
- Loyal service awards to celebrate important milestones
- Recommend a friend scheme
- Smile Rewards – A personlised Mastercard loaded with daily & monthly cash booking incentives
- A work environment that thrives on uplifting one another
We pride ourselves on the quality of service we provide and uplift one another with our enthusiasm, positivity and passion. Sound like you? Apply now!
Hays Travel is committed to safeguarding and promoting the welfare of all colleagues. As an accredited employer provider of apprenticeships, we undertake basic checks through the Disclosure and Barring Service (DBS) to ensure the safety of our apprentices for relevant roles.
Data Security – You are responsible to ensure all personal & business data is kept secure at all times & any data breaches are reported immediately.
In Short
- Industry Hospitality, Travel & Tourism
- Founded 1980
- Location Gilbridge House, Keel Square, Sunderland
- Company size 5000+
About The Company
Hays Travel is the UK’s largest independent travel agent, known for offering quality holidays and exceptional customer service. Founded in 1980 by John Hays in Seaham, Co Durham, the company initially operated from the back of his mother’s children’s wear shop. Over the years, Hays Travel grew rapidly, expanding across the Northeast and eventually nationwide.
Our Story
Hays Travel, founded by John Hays in 1980 in Seaham, Co Durham, where he started selling holidays from the back of his mother’s children\’s wear shop. By 1982, we opened the second shop in Sunderland, where the Hays Travel headquarters remain today. The company expanded to seven shops in the Northeast by 1987 and opened its first call centre in 1990. In 1995, we established the Hays Travel Independence Group, and by 1997, diversified into homeworking.
In 2013, Hays Travel acquired Bath Travel, the largest independent travel agency in the South of England, followed by the Thomas Cook retail estate in 2019, providing re-employment for 2,500 former staff.
In 2021, we introduced the Hays Travel Academy Now know as New to travel and the Hays Travel Money Card.
Hays Travel expanded further in 2023, acquiring 45 Just Go branches in the Northwest and 16 Travel House shops in South Wales.
In 2024 Hays Travel acquired three Holiday with Us branches and 19 Miles Morgan Travel locations.
Hays Travel have won multiple gold awards at the British Travel Awards.
Our Unique Culture
Hays Travel’s unique culture is built on a strong foundation of customer excellence, employee development, and independence. As a family-owned business, it maintains a close-knit, supportive environment that prioritizes staff wellbeing and professional growth. Hays Travel is known for its award-winning in-house training programs, fostering a culture of continuous learning and progression. This commitment to employee development is reflected in the recognition as one of the \”Top 100 Apprenticeship Employers\” and its place on the Sunday Times \”100 Best Companies to Work For\” list
Hays Travel values its strong community focus, with a commitment to supporting local causes.
Hays Travel’s culture is one of inclusivity, mutual respect, and a shared goal of delivering exceptional customer service while empowering employees to grow and thrive in their careers.
Learning & Development
At Hays Travel, our leadership teams are deeply committed to the ongoing professional and personal growth of all colleagues, from the moment they join us. We believe that by investing in continuous learning, we foster an environment where our people can thrive and reach their full potential. Our leaders create a culture of progression that not only supports individual growth but also nurtures the future talent of our business. Through tailored development programs, mentorship, and opportunities for advancement, we empower our team to excel at every stage of their career. At Hays Travel, your journey is just the beginning, and we are dedicated to supporting you every step of the way.
Diversity
Hays Travel is committed to fostering an inclusive and diverse environment where every individual is valued, respected, and given the opportunity to succeed. We believe that a diverse workforce contributes to creativity, innovation, and a deeper understanding of the needs of its customers. Hays Travel strives to ensure equality and fairness in its recruitment, training, and development processes, promoting an environment where all employees, regardless of background, gender, race, or identity, can thrive.
By embracing diversity and inclusion, Hays Travel continues to build a supportive culture that reflects the diverse communities it serves, encouraging different perspectives and experiences to drive the company’s growth and success.
#J-18808-Ljbffr
Travel Agent Assistant Manager employer: Hays Travel Ltd
Contact Detail:
Hays Travel Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Travel Agent Assistant Manager
✨Tip Number 1
Familiarise yourself with Hays Travel's SMILE values: Supportive, Motivational, Innovative, Loyal, and Excellent. During your interactions, whether in interviews or networking, demonstrate how you embody these values in your work ethic and team dynamics.
✨Tip Number 2
Showcase your passion for travel by discussing recent trips or experiences that have shaped your understanding of the industry. This not only highlights your enthusiasm but also your product knowledge, which is crucial for the role.
✨Tip Number 3
Prepare to discuss your leadership style and how you've successfully motivated teams in the past. Use specific examples to illustrate your ability to coach and develop others, as this is a key aspect of the Assistant Manager role.
✨Tip Number 4
Engage with Hays Travel on social media platforms. Share relevant content, comment on their posts, and connect with current employees. This can help you gain insights into the company culture and make a positive impression before applying.
We think you need these skills to ace Travel Agent Assistant Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience as a Travel Consultant, especially your sales record and leadership skills. Use specific examples that demonstrate your ability to coach and motivate a team.
Craft a Compelling Cover Letter: In your cover letter, express your passion for travel and how it aligns with Hays Travel's values. Mention your customer-focused approach and how you can contribute to the team's success.
Showcase Your Product Knowledge: Demonstrate your exceptional product knowledge in both your CV and cover letter. Mention specific destinations or travel experiences that highlight your expertise and enthusiasm for the industry.
Highlight Organisational Skills: Emphasise your organisational and time-management skills in your application. Provide examples of how you've successfully managed tasks and led teams in previous roles to meet sales targets.
How to prepare for a job interview at Hays Travel Ltd
✨Show Your Passion for Travel
Make sure to express your enthusiasm for travel during the interview. Share personal experiences and how they have shaped your understanding of customer needs in the travel industry.
✨Demonstrate Leadership Skills
Prepare examples that showcase your leadership abilities, especially in coaching and motivating a team. Discuss specific situations where you successfully led a team to achieve sales targets or improve performance.
✨Highlight Customer Focus
Be ready to discuss how you prioritise customer satisfaction. Provide examples of how you've gone above and beyond to meet customer needs and how this aligns with the company's SMILE values.
✨Prepare for Scenario Questions
Anticipate scenario-based questions that assess your problem-solving skills. Think about challenges you've faced in previous roles and how you resolved them, particularly in a team setting.
