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For Companies At a Glance
- Tasks: Create and sell amazing holidays while building strong customer relationships.
- Company: Join Hays Travel, the UK's largest independent travel agency, recognised as the Best Agency to Work For 2024.
- Benefits: Enjoy uncapped bonuses, discounts on holidays, and a supportive work environment.
- Why this job: Be part of a vibrant team that values innovation, personal growth, and a fun work-life balance.
- Qualifications: 1 year of travel consultancy experience preferred; passion for travel and excellent communication skills required.
- Other info: Explore our New to Travel Programme for those without prior experience.
The predicted salary is between 24000 - 36000 £ per year.
If you're passionate about travel, why not come and work at Travel Weekly's Best Agency to Work For 2024?
Full-time Competitive Salary & Unlimited Bonus Potential
At Hays Travel we put people at the heart of everything we do, that extends to our customers and colleagues alike. As the UK's largest independent travel agency, we welcome new ideas, foster innovative thinking and encourage career development. Not only are we dream holiday makers, we are also passionate about living and breathing our SMILE values.
- Supportive
- Motivational
- Innovative
- Loyal
- Excellent
What makes a successful Travel Consultant?
- You have at least 1 year's experience as a Travel Consultant with exceptional customer service & communication skills.
- You're a driven team player and you want to achieve your own targets as well as contribute to the growth of the business.
- You've got an understanding of social media and will use it to promote offers, generate sales leads and boost customer engagement.
As a Travel Consultant, it's your vibrant personality, outstanding customer service skills and extensive destination knowledge that keep our customers returning. In this role, you will create and sell incredible holidays around the globe, taking full ownership of your customers' journeys from the initial enquiry all the way to their warm welcome back. We believe that booking a holiday should be just as enjoyable as the adventure itself!
If you do not have 1 year's experience of working in a travel agency, then please check out our New to Travel Programme which is a fantastic way to join Hays Travel as a colleague who trains to become a Travel Consultant.
So, what would you, as a Travel Consultant at Hays Travel do?
- You will forge long-lasting relationships with our customers, partners and suppliers.
- We take our targets seriously, and we have fun with them! If you've got a competitive streak and want those uncapped bonuses that are always up for grabs, your monthly and daily targets will be your guiding lights.
- You trust your knowledge and instincts on booking holidays. While you can take in the customers' suggestions, do not hesitate to offer experiences that you think will blow them away.
Why should you really work for Hays Travel?
There's more to life than work, annual leave, and pensions. At Hays Travel we emphasise the value of having a work-life balance, we offer:
- A range of training programmes to help you progress personally and professionally.
- Strong recognition and promotion opportunities.
- Opportunities to travel on educational trips.
- Discounts on booking your own holidays.
- Uncapped earning potential.
- Health care plan.
- Eyecare vouchers.
- Shopping discounts.
- Loyal service awards to celebrate important milestones.
- Recommend a friend bonus scheme.
- Smile Rewards - A personalised Mastercard loaded with daily & monthly cash booking incentives.
- A work environment that thrives on uplifting one another.
We pride ourselves on the quality of service we provide and uplift one another with our enthusiasm, positivity and passion. Sound like you? Apply now!
Hays Travel is committed to safeguarding and promoting the welfare of all colleagues. As an accredited employer provider of apprenticeships, we undertake basic checks through the Disclosure and Barring Service (DBS) to ensure the safety of our apprentices for relevant roles.
Data Security - You are responsible to ensure all personal & business data is kept secure at all times & any data breaches are reported immediately.
Contact Detail:
Hays Travel Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trainee Travel Consultant
✨Tip Number 1
Familiarise yourself with Hays Travel's SMILE values: Supportive, Motivational, Innovative, Loyal, and Excellent. Show how you embody these values in your interactions, whether it's during networking or in interviews, as they are central to the company's culture.
✨Tip Number 2
Leverage social media to showcase your passion for travel. Share your travel experiences, tips, and insights on platforms like Instagram or Twitter. This not only demonstrates your knowledge but also aligns with the role's requirement of using social media to engage customers.
✨Tip Number 3
Network with current or former employees of Hays Travel. Reach out on LinkedIn or attend travel industry events to gain insights about the company culture and expectations, which can help you tailor your approach when applying.
✨Tip Number 4
Prepare to discuss your customer service experiences in detail. Think of specific examples where you've gone above and beyond for a customer, as this will highlight your suitability for a role that prioritises exceptional service.
We think you need these skills to ace Trainee Travel Consultant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service and any relevant travel consultancy roles. Emphasise your communication skills and ability to work as part of a team, as these are key traits for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for travel and your understanding of Hays Travel's values. Mention specific experiences that demonstrate your customer service skills and how you can contribute to the team's success.
Showcase Your Social Media Savvy: Since the role involves using social media to promote offers and engage customers, include examples of how you've successfully used social media in previous roles or personal projects to drive engagement or sales.
Highlight Your Destination Knowledge: In your application, mention any travel experiences or knowledge of destinations that could be beneficial in the role. This will show your enthusiasm for the industry and your ability to provide valuable insights to customers.
How to prepare for a job interview at Hays Travel Ltd
✨Show Your Passion for Travel
Make sure to express your enthusiasm for travel during the interview. Share personal experiences and how they have shaped your understanding of customer needs in the travel industry.
✨Demonstrate Customer Service Skills
Prepare examples of how you've provided exceptional customer service in the past. Highlight situations where you went above and beyond to meet a customer's needs, as this aligns with the company's SMILE values.
✨Familiarise Yourself with Social Media
Since social media plays a key role in promoting offers and engaging customers, be ready to discuss your experience with it. Mention any strategies you've used to generate sales leads or boost engagement.
✨Emphasise Teamwork and Targets
Hays Travel values team players who are driven to achieve targets. Be prepared to talk about your experience working in a team environment and how you contribute to collective goals while also pursuing your own.
