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- Tasks: Deliver exceptional customer service and manage foreign exchange operations daily.
- Company: Join the UK's largest independent travel agency, recognized as the Best Agency to Work For 2024.
- Benefits: Enjoy unlimited bonus potential, discounts on holidays, and a strong work-life balance.
- Why this job: Be part of a supportive team that values innovation and personal growth in the travel industry.
- Qualifications: Passion for travel, customer-focused, organized, and confident with cash handling.
- Other info: Participate in award-winning training programs and enjoy a vibrant work environment.
The predicted salary is between 28800 - 43200 £ per year.
If you’re passionate about travel, why not come and work at Travel Weekly’s Best Agency to Work For 2024?
Full-time
Competitive Salary & Unlimited Bonus Potential
At Hays Travel we put people at the heart of everything we do, that extends to our customers and colleagues alike. As the UK’s largest independent travel agency, we welcome new ideas, foster innovative thinking and encourage career development.
Not only are we dream holiday makers, we are also passionate about living and breathing our SMILE values.
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S upportive
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M otivational
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I nnovative
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L oyal
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E xcellent
What makes for a successful Foreign Exchange Consultant?
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You thrive on delivering exceptional customer service and building lasting relationships.
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You are passionate about the travel industry.
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You have a customer-focused approach to work towards and achieve individual sales targets.
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You are organised in your tasks and your time.
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You’re confident in handling cash on a day-to-day basis.
So, what does a Foreign Exchange Consultant at Hays Travel do in a day?
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You will ensure the effective daily operation of the bureau with the goal of profitability.
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You’re driven to achieve foreign exchange targets, including set KPI’s.
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Your upselling skills will ensure a customer benefits from our foreign exchange services.
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Increase the exposure of bureau and developing new business leads by using social media to promote offers and generate customer engagement.
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You will be responsible for stock levels of foreign currency.
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You are responsible for the security of the bureau – minimising risk, mitigating errors and accurately reconciling cash.
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As a Foreign Exchange Consultant, your role is not limited to the trade of currency. You will play an active role in the operations of the branch and support your colleagues with administrative duties.
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You will take an active part in working with our award-winning Learning & Development team throughout your journey.
Why should you really work for Hays Travel?
There’s more to life than work, annual leave, and pensions. At Hays Travel we emphasise the value of having a work-life balance, we offer:
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A range of training programmes to help you progress personally and professionally
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Strong recognition and promotion opportunities
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Discounts on booking your own holidays
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Uncapped earning potential
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Health care plan
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Eyecare vouchers
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Shopping discounts
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Loyal service awards to celebrate important milestones
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Recommend a friend scheme
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Smile Rewards – A personalised Mastercard loaded with daily & monthly cash booking incentives
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A work environment that thrives on uplifting one another
We pride ourselves on the quality of service we provide and uplift one another with our enthusiasm, positivity and passion. Sound like you? Apply now!
Hays Travel is committed to safeguarding and promoting the welfare of all colleagues. As an accredited employer provider of apprenticeships, we undertake basic checks through the Disclosure and Barring Service (DBS) to ensure the safety of our apprentices for relevant roles.
Data Security – You are responsible to ensure all personal & business data is kept secure at all times & any data breaches are reported immediately.
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Foreign Exchange Consultant - Talke employer: Hays Travel Ltd
Contact Detail:
Hays Travel Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Foreign Exchange Consultant - Talke
✨Tip Number 1
Show your passion for travel! When you engage with us, share your travel experiences and how they have shaped your customer service approach. This will demonstrate your genuine interest in the industry.
✨Tip Number 2
Highlight your customer service skills during any interactions. Be prepared to discuss specific examples of how you've built lasting relationships with customers and achieved sales targets in previous roles.
✨Tip Number 3
Familiarize yourself with our SMILE values: Supportive, Motivational, Innovative, Loyal, and Excellent. Think about how you embody these values in your work and be ready to share those insights with us.
✨Tip Number 4
Demonstrate your organizational skills by discussing how you manage tasks and time effectively. We value candidates who can handle multiple responsibilities while maintaining a high level of service.
We think you need these skills to ace Foreign Exchange Consultant - Talke
Some tips for your application 🫡
Understand the Company Culture: Familiarize yourself with Hays Travel's SMILE values: Supportive, Motivational, Innovative, Loyal, and Excellent. Reflect these values in your application to show that you align with their culture.
Highlight Relevant Experience: Emphasize any previous experience in customer service or the travel industry. Provide specific examples of how you've built relationships and achieved sales targets in your past roles.
Showcase Your Skills: Mention your organizational skills and confidence in handling cash. Include any relevant achievements that demonstrate your ability to meet KPIs and upsell services effectively.
Personalize Your Application: Tailor your cover letter to express your passion for travel and how you can contribute to the success of Hays Travel. Use a friendly tone that reflects your enthusiasm for the role.
How to prepare for a job interview at Hays Travel Ltd
✨Show Your Passion for Travel
Make sure to express your enthusiasm for the travel industry during the interview. Share personal experiences or stories that highlight your love for travel and how it drives your desire to work in this role.
✨Demonstrate Customer Service Skills
Prepare examples of how you've delivered exceptional customer service in the past. Highlight situations where you built lasting relationships with customers, as this is crucial for a Foreign Exchange Consultant.
✨Be Ready to Discuss Sales Targets
Since achieving individual sales targets is key, come prepared to discuss how you have met or exceeded sales goals in previous roles. Use specific metrics or achievements to illustrate your success.
✨Highlight Organizational Skills
Talk about your time management and organizational skills. Provide examples of how you prioritize tasks and manage your time effectively, especially in a fast-paced environment like a travel agency.
