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- Tasks: Deliver exceptional customer service and manage foreign exchange operations daily.
- Company: Join Hays Travel, the UK's largest independent travel agency, recognised for its supportive culture.
- Benefits: Enjoy discounts on holidays, health care plans, and a personalised Mastercard with cash incentives.
- Why this job: Be part of a vibrant team that values work-life balance and career development in the travel industry.
- Qualifications: Passion for travel, strong customer service skills, and confidence in handling cash are essential.
- Other info: Opportunities for training and promotion, plus a fun, uplifting work environment.
The predicted salary is between 24000 - 36000 £ per year.
If you're passionate about travel, why not come and work at Travel Weekly's Best Agency to Work For 2024? At Hays Travel we put people at the heart of everything we do, that extends to our customers and colleagues alike. As the UK's largest independent travel agency, we welcome new ideas, foster innovative thinking and encourage career development.
Not only are we dream holiday makers, we are also passionate about living and breathing our SMILE values:
- Supportive
- Motivational
- Innovative
- Loyal
- Excellent
What makes for a successful Foreign Exchange Consultant?
- You thrive on delivering exceptional customer service and building lasting relationships.
- You are passionate about the travel industry.
- You have a customer-focused approach to work towards and achieve individual sales targets.
- You are organised in your tasks and your time.
- You're confident in handling cash on a day-to-day basis.
So, what does a Foreign Exchange Consultant at Hays Travel do in a day?
- You will ensure the effective daily operation of the bureau with the goal of profitability.
- You're driven to achieve foreign exchange targets, including set KPIs.
- Your upselling skills will ensure a customer benefits from our foreign exchange services.
- Increase the exposure of the bureau and develop new business leads by using social media to promote offers and generate customer engagement.
- You will be responsible for stock levels of foreign currency.
- You are responsible for the security of the bureau - minimising risk, mitigating errors and accurately reconciling cash.
- As a Foreign Exchange Consultant, your role is not limited to the trade of currency. You will play an active role in the operations of the branch and support your colleagues with administrative duties.
- You will take an active part in working with our award-winning Learning & Development team throughout your journey.
Why should you really work for Hays Travel?
There's more to life than work, annual leave, and pensions. At Hays Travel we emphasise the value of having a work-life balance, we offer:
- A range of training programmes to help you progress personally and professionally.
- Strong recognition and promotion opportunities.
- Discounts on booking your own holidays.
- Uncapped earning potential.
- Health care plan.
- Eyecare vouchers.
- Shopping discounts.
- Loyal service awards to celebrate important milestones.
- Recommend a friend scheme.
- Smile Rewards - A personalised Mastercard loaded with daily & monthly cash booking incentives.
- A work environment that thrives on uplifting one another.
We pride ourselves on the quality of service we provide and uplift one another with our enthusiasm, positivity and passion. Sound like you? Apply now!
Hays Travel is committed to safeguarding and promoting the welfare of all colleagues. As an accredited employer provider of apprenticeships, we undertake basic checks through the Disclosure and Barring Service (DBS) to ensure the safety of our apprentices for relevant roles.
Data Security - You are responsible to ensure all personal & business data is kept secure at all times & any data breaches are reported immediately.
Locations
Foreign Exchange Consultant in Southsea, Hampshire employer: Hays Travel Ltd
Contact Detail:
Hays Travel Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Foreign Exchange Consultant in Southsea, Hampshire
✨Tip Number 1
Familiarise yourself with the latest trends in foreign exchange and travel. Being knowledgeable about current rates, popular destinations, and customer preferences will help you stand out during interviews and discussions.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully built relationships in previous roles. Hays Travel values exceptional service, so demonstrating your ability to connect with customers is key.
✨Tip Number 3
Utilise social media to your advantage. Engage with Hays Travel's online presence by liking, sharing, or commenting on their posts. This shows your enthusiasm for the company and can help you get noticed.
✨Tip Number 4
Prepare to discuss your organisational skills and how you manage time effectively. As a Foreign Exchange Consultant, you'll need to juggle various tasks, so being able to articulate your approach to organisation will be beneficial.
We think you need these skills to ace Foreign Exchange Consultant in Southsea, Hampshire
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand what Hays Travel is looking for in a Foreign Exchange Consultant. Highlight key responsibilities and required skills that resonate with your experience.
Tailor Your CV: Customise your CV to reflect your customer service experience, organisational skills, and any relevant achievements in the travel industry. Use specific examples that demonstrate how you meet the job requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for travel and customer service. Mention how your values align with Hays Travel's SMILE values and express your enthusiasm for contributing to their team.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Hays Travel Ltd
✨Show Your Passion for Travel
Make sure to express your enthusiasm for the travel industry during the interview. Share personal experiences or stories that highlight your love for travel, as this aligns with the company's values and mission.
✨Demonstrate Customer Service Skills
Prepare examples of how you've delivered exceptional customer service in previous roles. Highlight situations where you built lasting relationships with customers, as this is crucial for a Foreign Exchange Consultant.
✨Be Ready to Discuss Sales Targets
Familiarise yourself with sales strategies and be prepared to discuss how you would approach achieving individual sales targets. Show that you understand the importance of upselling and meeting KPIs in the role.
✨Highlight Organisational Skills
Since the role requires strong organisational skills, come prepared with examples of how you've effectively managed tasks and time in past positions. This will demonstrate your ability to handle the responsibilities of the job.
