Ecommerce Manager in Sunderland

This is an exciting opportunity for an ecommerce manager to join Hays Travel. The successful candidate will report into the Digital Manager and will be an integral part of our highly focused Marketing Team as we transform our website and digital presence.

You will be responsible for the strategic planning, delivery and optimisation of Hays Travel websites, app & domain presence. The role will suit someone who is passionate about delivering solutions for objectives to give impact, thrives on a collaborative working environment & has strong stakeholder interaction experience.

Our dream candidate is someone who thinks about the broader business, consumer and brand proposition, and who can constantly bring new ideas, ways of working & processes to the table. The candidate will be truly immersed in the travel industry, have a passion for travel & understand its complexities in the current environment.

We are a collaborative team with a strong passion for the work that we deliver. Our Marketing Team is growing at the moment which means new faces & talents, it’s a great time to join us and really have a chance to make a big impact within the company.

• Responsibility to develop, maintain and manage website and mobile content for optimal user experience, behaviour & business performance across all Hays Travel domains, apps & domains.
• Manage & nurture relationships with appropriate agencies, suppliers & key stakeholders across the business.
• Responsible for the implementation of a web presence strategy and plan to convert potential customers and take ownership of putting the right products in the right place.
• Responsible for CRO & testing plans to ensure continued performance optimisation utilising industry-leading insight tools.
• Manage, motivate & develop a team of digital marketing specialists and coordinators.
• Ensure campaigns and projects are fully supported and launched accurately and on time.
• Work across functions to support automation & dynamic approaches to content when needed.
• Daily analysis of web analytics to identify areas of weakness and potential threats/opportunities.
• Close collaboration with Website Development team to ensure market leading tech solutions & develop a long-term feature roadmap to improve ecommerce performance.

• Skilled digital marketing professional with 5+ years extensive experience in web strategy, development, apps, game development.
• Experience of digital marketing activity across websites, CRO & CX.
• Experience in the travel industry in a similar role is highly desirable.
• Strong leadership and people management skills.
• Profound knowledge of digital marketing activity.
• Excellent communication skills, written & verbal.
• Marketing, Digital or Business degree or professional marketing is desired.
• Ability to work in a fast-paced environment, handling multiple projects in an organised but flexible manner and prioritising when necessary.
• Well-organised, with a high level of attention to detail.
• Outstanding team player - this role requires high levels of teamwork, working with multiple teams across the organisation.
• High levels of integrity, autonomy, and self-motivation.
• A flexible, approachable attitude with good problem-solving skills.

• To undertake any other duties that may fall into the job criteria.
• To treat all employees, customers and suppliers with dignity and respect.
• To live and demonstrate Hays values and our special culture.
• To conform with all company policies and procedures including Health and Safety.

This job description is not intended as an exhaustive list of all duties and responsibilities of the post but simply reflects the key areas.

Our SMILE values are embedded in to our company and ensure our teams work strongly together. You and all of our colleagues will ensure that the Hays Travel values are demonstrated at all times.

• Supportive
• Motivational
• Innovative
• Loyal
• Excellence

Whichever location or department you work in, our people are always at the heart of everything we do. We offer a range of training programmes to help you progress personally and professionally, as we know the benefits of promoting and rewarding our hardworking colleagues are extremely important.

Of course, it’s not all about work. We’re very sociable and there are always lots of team nights-out and company parties. Plus, there are opportunities to travel abroad on educational trips, and you can also take advantage of our colleague discount when booking your own holidays.

Hays Travel is committed to safeguarding and promoting the welfare of all colleagues. As an accredited employer provider of apprenticeships, we undertake basic checks through the Disclosure and Barring Service (DBS) to ensure the safety of our apprentices for relevant roles.