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- Tasks: Help customers find their dream cruise while maximizing sales and delivering top-notch service.
- Company: Join Hays Travel, the UK's largest independent travel agency with over 40 years of experience.
- Benefits: Enjoy training programs, team nights out, and discounts on your own holidays.
- Why this job: Be part of a supportive and innovative team that values your growth and success.
- Qualifications: 3+ years in travel sales with strong product knowledge and excellent communication skills.
- Other info: Opportunities for travel abroad and participation in promotional events.
The predicted salary is between 28800 - 43200 £ per year.
- Maximising sales and delivering excellent customer service
- Assist with the effective day-to-day operation of the department
- Identify and meet customers needs by offering professionalism and first class customer service
- Participate in promotional events and activities to increase exposure of the team
- Ensure that excellent customer service experience is provided at all times
- Assisting on Social Media to convert enquiries to bookings
- Ability to work towards individual and team sales targets
- Excellent communication and customer service experience
- Good accuracy and numerical skills with the ability to understand and interpret financial statistic
- Enthusiasm and positive attitude with a commitment to contribute to the growth of the business and to assist with the development of its employees to maximise job satisfaction and performance
- IT software packages including Microsoft Office and Outlook as well as in-house travel booking systems
- File management skills
- Web navigation skills
- E-mail management skills
- At least 3 years travel agency sales experience with a proven sales record
- Excellent travel product knowledge with a good working knowledge of Cruise operator systems
- Supportive
- Motivational
- Innovative
- Loyal
- Excellence
Cruise Sales Consultant in Sunderland employer: Hays Travel Ltd.
Contact Detail:
Hays Travel Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cruise Sales Consultant in Sunderland
✨Tip Number 1
Familiarize yourself with the latest cruise trends and popular destinations. This knowledge will not only help you in conversations with potential clients but also demonstrate your passion for the industry, which is crucial for a Cruise Sales Consultant.
✨Tip Number 2
Practice your communication skills across different platforms like phone, email, and social media. Being able to adapt your selling style to each medium will show that you can meet clients' individual needs effectively.
✨Tip Number 3
Engage with current employees or join travel industry forums to gain insights into the company culture and sales strategies. This will help you align your approach with the company's values and expectations.
✨Tip Number 4
Participate in local travel fairs or promotional events to network with other professionals and potential customers. This experience can enhance your understanding of customer needs and improve your sales techniques.
We think you need these skills to ace Cruise Sales Consultant in Sunderland
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities and competencies required for the Cruise Sales Consultant position. Tailor your application to highlight how your experience aligns with their expectations.
Highlight Relevant Experience: Emphasize your travel agency sales experience, particularly any proven sales records. Mention specific examples of how you've maximized sales and delivered excellent customer service in previous roles.
Showcase Your Skills: Demonstrate your communication skills and ability to build rapport with customers. Include examples of how you've adapted your selling style to meet individual client needs, whether through phone, email, or social media.
Express Enthusiasm: Convey your passion for travel and helping customers find their ideal holiday. Show that you are committed to contributing to the growth of the business and enhancing job satisfaction for yourself and your colleagues.
How to prepare for a job interview at Hays Travel Ltd.
✨Show Your Passion for Travel
Make sure to express your enthusiasm for travel and cruise holidays during the interview. Share personal experiences or stories that highlight your love for exploring new destinations, as this will resonate with the company's focus on delivering exceptional customer service.
✨Demonstrate Customer Service Skills
Prepare examples of how you've provided excellent customer service in previous roles. Be ready to discuss specific situations where you went above and beyond to meet a customer's needs, as this aligns with the company's commitment to high standards.
✨Familiarize Yourself with Cruise Products
Research various cruise operators and their offerings before the interview. Being knowledgeable about different cruise packages and ancillary products will help you confidently answer questions and show that you're prepared to advise customers effectively.
✨Practice Communication Techniques
Since the role involves building rapport through various channels, practice your communication skills. Role-play scenarios where you engage with customers over the phone, email, or social media to demonstrate your adaptability and ability to connect with clients.
