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- Tasks: Support team in managing supplier relationships and boost sales through effective negotiation.
- Company: Join Hays Travel, the UK's largest independent travel agency with over 40 years of experience.
- Benefits: Enjoy training programmes, team nights-out, and discounts on your own holidays.
- Why this job: Be part of a supportive culture that values growth, teamwork, and exceptional customer service.
- Qualifications: Previous travel industry experience and excellent communication skills are essential.
- Other info: Opportunity to travel abroad on educational trips and engage in fun company events.
The predicted salary is between 28800 - 43200 £ per year.
- Support management in the communication with suppliers, ensure where possible guaranteed overrides, targeted overrides, marketing funds, tactical offers / exclusives and staff incentives are negotiated and communicated where appropriate.
- Support management to maximise overall sales throughout the group, by identifying product that would be suitable to market, with the support from the suppliers.
- Support relationship management with the Sales, Product and Marketing departments to ensure funding opportunities from suppliers are maximised in order for personal and department KPIs to be achieved.
- Raise sponsorship funds if required for company events
- Deal with branch queries for suppliers such as commission, price matches, errors, and general queries and use problem solving skills to bring to resolution.
- Continual review of all internal processes and procedures, ensuring agreed departmental processes and procedure documents are maintained
- Gain full understanding of the different trading divisions within the group and their working practices
- Support the management of the day-to-day operation of the department.
- Providing exceptional customer service at all times.
- Willingness to participate in and deliver training appropriate to own development.
- Effectively perform administrative duties.
- Participate in ad-hoc duties or prepare ad-hoc information where required
- IT software packages including Microsoft Office and Outlook as well as in-house systems & reporting tools
- File management skills
- Web navigation skills
- E-mail management skills
- Previous travel industry experience ideally within a commercial role or travel role similar to the above.
- Excellent travel product knowledge
- Excellent communication, persuasive negotiation and influencing skills
- Highly motivated, confident and committed
- Upbeat, enthusiastic and positive attitude with a commitment to contribute to the growth of the business
- Strong stakeholder engagement skills
- Relationship management
- Exceptional interpersonal and teamwork skills
- A real passion for delivering consistent, exceptional customer service
- Results focused
- Strong commercial skills and awareness
- Well organised and able to manage a range of responsibilities, prioritising tasks as required
- Excellent verbal and written communication skills and ability to liaise with all levels of staff from branch level to Director
- Excellent knowledge of the travel industry.
- Ability to work towards individual and team sales targets
- Good accuracy and numerical skills
- Supportive
- Motivational
- Innovative
- Loyal
- Excellent
Commercial Executive in Sunderland employer: Hays Travel Ltd
Contact Detail:
Hays Travel Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Commercial Executive in Sunderland
✨Tip Number 1
Familiarise yourself with the travel industry and current market trends. Understanding the latest products and services offered by suppliers will give you an edge in negotiations and help you identify opportunities for sales growth.
✨Tip Number 2
Network with professionals in the travel sector, especially those who have experience in commercial roles. Building relationships can provide valuable insights and potentially lead to referrals or recommendations for the position.
✨Tip Number 3
Brush up on your negotiation skills. Since this role involves negotiating commercial terms with suppliers, being able to demonstrate your ability to secure favourable deals will be crucial during interviews.
✨Tip Number 4
Prepare to discuss your previous experiences in managing supplier relationships. Be ready to share specific examples of how you've successfully navigated challenges and maximised sales in past roles.
We think you need these skills to ace Commercial Executive in Sunderland
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the travel industry, particularly in commercial roles. Emphasise your skills in negotiation, relationship management, and customer service, as these are key for the Commercial Executive position.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you've successfully managed supplier relationships or increased sales in previous positions to demonstrate your fit for the job.
Showcase Your Skills: Highlight your IT skills, particularly with Microsoft Office and any relevant reporting tools. Mention your ability to manage multiple tasks and your strong communication skills, as these are essential for the role.
Research the Company: Familiarise yourself with Hays Travel's values and mission. Understanding their commitment to customer service and teamwork will help you align your application with their culture and demonstrate that you're a good fit.
How to prepare for a job interview at Hays Travel Ltd
✨Know Your Products
Familiarise yourself with the travel products offered by the company. Be prepared to discuss how you can identify suitable products for marketing and how your previous experience can contribute to increasing sales levels.
✨Demonstrate Negotiation Skills
Since the role involves negotiating commercial terms with suppliers, be ready to share examples of past negotiations you've successfully handled. Highlight your persuasive communication skills and how they can benefit the company.
✨Showcase Relationship Management
Prepare to discuss your experience in managing relationships with stakeholders. Emphasise your interpersonal skills and how you can effectively collaborate with various departments to maximise funding opportunities.
✨Exhibit a Customer-Centric Attitude
The role requires exceptional customer service skills. Be ready to provide examples of how you've delivered outstanding service in previous roles and how you plan to maintain this standard at Hays Travel.
