Vista Aftersales Advisor

Overview This role is based within the Vista After Sales team and focuses on providing exceptional service to all Agents, Customers, and Supplier partners for any Vista, Hays Beds, and Hays Transfers booking queries. Role Summary Vista Aftersales is an operational team handling high volumes of incoming calls and email inquiries from agents, supplier partners, other head office teams, and customers in resort. Our focus is on delivering exceptional service, efficiency, and accuracy while striving to meet team KPIs. Main Responsibilities Handling booking failures for Vista, Hays Beds, and Hays Transfers. Answering general booking questions. Adding special requests or assistance. Making booking amendments for Vista, Hays Beds, and Hays Transfers. Processing booking cancellations for Vista, Hays Beds, and Hays Transfers. Handling documentation requests. Managing airport and in-resort calls. Building and maintaining relationships with agents, customers, and supplier partners. Identifying and meeting customers’ needs by providing exceptional customer service. Proactively minimizing financial loss to the business where possible. Achieving individual and team KPIs. Performing administration duties accurately and following processes. Sourcing additional products (e.g., different room types, board basis) and manual bookings for Hays Beds and Hays Transfers. Working on various booking exception reports to ensure they are up to date. Assisting internal and external agents and customers during crises related to Vista, Hays Beds, and Hays Transfers. Minimizing business losses wherever necessary. Processing errata and schedule changes accurately and efficiently. About Hays Travel As the UK’s largest independent travel agency, Hays Travel offers good value, quality holidays with excellent customer service. We partner with leading suppliers to package holidays including hotels, flights, cruises, tours, attraction tickets, and more. With over 470 branches across the UK and a head office in Sunderland, we have been operating for over 40 years and continue to grow. Our values Our SMILE values are embedded in our culture to foster strong teamwork. These are: Supportive Motivational Innovative Loyal Excellent What it’s like to work for us? Our people are at the heart of everything we do. We offer training programmes to support personal and professional growth, and we believe in rewarding hardworking colleagues. We also promote a sociable environment with team nights-out, company parties, educational trips abroad, and colleague discounts on holidays. Hays Travel is committed to safeguarding and promoting the welfare of all colleagues. We undertake basic checks through the Disclosure and Barring Service (DBS) for relevant roles, including as an accredited employer provider of apprenticeships. #J-18808-Ljbffr