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- Tasks: Coach and develop apprentices while delivering engaging training sessions.
- Company: Join Hays Travel, the UK's largest independent travel agency with over 40 years of experience.
- Benefits: Enjoy team nights out, educational trips, and discounts on your own holidays.
- Why this job: Make a real impact by supporting apprentices in their journey while working in a fun, sociable environment.
- Qualifications: Experience in customer service and retail travel is essential; teaching qualifications are a plus.
- Other info: Be part of a supportive team that values innovation and excellence.
The predicted salary is between 30000 - 42000 £ per year.
This role will be suited to someone who has a passion for learning and development, supporting our apprentices from the day they start with the company and throughout their apprenticeship.
Hays Travel pride themselves on delivering exceptional customer service therefore we require someone who share the same values and ethos.
The successful candidate will be responsible for the training delivery and assessment for a cohort of Retail apprentices working though their Travel Consultant Apprenticeship.
Location: North West (Greater Manchester)
Main Responsibilities
- Assess, Coach and develop apprentices during their individual progress reviews, whilst selecting quality evidence to showcase and stretch the capabilities of each apprentice.
- Deliver inspiring and motivational training that engages learners to achieve the desired impact
- Evaluate the effectiveness of current training sessions suggesting any improvements.
- Research and write engaging training content for both a virtual and classroom delivery.
- Strong awareness of Safeguarding, Prevent and British values
- Effectively communicate and positively promote organisational changes
- Knowledge and a high level of competency with department and company technology
- Be able to self-reflect and identify areas for personal development
- Motivated ‘can do’ attitude, who strives for excellence in all areas of their role
- Exceptional Time Management, Organisational skills, and Attention to Detail
- Provide exceptional customer service at all times
Qualifications & Experience
- Previous experience working in a Customer Service environment.
- Previous Experience in a Retail Travel sales
- Previous experience of classroom/remote delivery
- Previous delivery experience of Core Skills
- Driving license
Desirable but not essential
- Level 3 + qualification in Education and Training
- Level 3 assessment award
- Level 4 Quality Assurance
Competencies
- Excellent organisational and time management skills.
- Strong initiative skills to drive business objectives forward.
- Flexible to meet the needs of the business.
- Attention to detail and high levels of accuracy.
- Strong digital skills
- Assertive/confident classroom management techniques
Team Work
- Enthusiastic and Proactive with the ability to work independently (self – motivated) and as part of a team.
- Ability to work effectively with people from diverse backgrounds.
Communication
- Excellent verbal and written communication skills.
- Ability to liaise with staff at all levels.
- Effective motivational skills and the ability to remain positive and professional at all times.
About Us
As the UK’s largest independent travel agency, Hays Travel specialises in providing good value, quality holidays alongside excellent customer service. We work with all leading suppliers and can package holidays that include hotels, flights, cruises, tours, attraction tickets, and more. We have over 470 Branches throughout the UK and our Head Office based in Sunderland, is home to tour operator teams, finance, marketing, people/HR and IT, plus many more. We have been operating for over 40 years, and continue to grow each year.
Our values
Our SMILE values are embedded in to our company and ensure our teams work strongly together. You and all of our colleagues will ensure that the Hays Travel values are demonstrated at all times.
- Supportive
- Motivational
- Innovative
- Loyal
- Excellent
What it’s like to work for us?
Whichever location or department you work in, our people are always at the heart of everything we do. We offer a range of training programmes to help you progress personally and professionally, as we know the benefits of promoting and rewarding our hardworking colleagues are extremely important.
Of course, it\’s not all about work. We\’re very sociable and there are always lots of team nights-out and company parties. Plus, there are opportunities to travel abroad on educational trips, and you can also take advantage of our colleague discount when booking your own holidays.
Hays Travel is committed to safeguarding and promoting the welfare of all colleagues. As an accredited employer provider of apprenticeships, we undertake basic checks through the Disclosure and Barring Service (DBS) to ensure the safety of
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Learning & Development Coach North West employer: Hays Travel Limited
Contact Detail:
Hays Travel Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Learning & Development Coach North West
✨Tip Number 1
Familiarise yourself with Hays Travel's SMILE values: Supportive, Motivational, Innovative, Loyal, and Excellent. Demonstrating these values in your interactions can show that you align with the company's ethos.
✨Tip Number 2
Research the latest trends in learning and development, especially in the context of apprenticeships. Being able to discuss current methodologies or technologies during your interview can set you apart from other candidates.
✨Tip Number 3
Prepare to showcase your customer service experience by thinking of specific examples where you've gone above and beyond for a client. This will highlight your commitment to exceptional service, which is crucial for this role.
✨Tip Number 4
Practice your communication skills, particularly in delivering training content. You might want to conduct mock training sessions with friends or family to refine your delivery style and ensure you can engage learners effectively.
We think you need these skills to ace Learning & Development Coach North West
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and qualifications required for the Learning & Development Coach position. Tailor your application to highlight how your experience aligns with these requirements.
Showcase Relevant Experience: In your CV and cover letter, emphasise your previous experience in customer service and training delivery. Provide specific examples of how you've successfully coached or developed others, particularly in a retail or travel context.
Highlight Your Values: Demonstrate your alignment with Hays Travel's SMILE values (Supportive, Motivational, Innovative, Loyal, Excellent) in your application. Use concrete examples to illustrate how you embody these values in your professional life.
Craft an Engaging Cover Letter: Write a compelling cover letter that not only outlines your qualifications but also conveys your passion for learning and development. Make sure to express your enthusiasm for the role and how you can contribute to the success of the apprentices at Hays Travel.
How to prepare for a job interview at Hays Travel Limited
✨Show Your Passion for Learning
Make sure to express your enthusiasm for learning and development during the interview. Share specific examples of how you've supported others in their learning journeys, as this aligns perfectly with the role's focus on coaching apprentices.
✨Demonstrate Customer Service Excellence
Since Hays Travel prides itself on exceptional customer service, be prepared to discuss your previous experiences in customer-facing roles. Highlight situations where you went above and beyond to ensure customer satisfaction.
✨Prepare Engaging Training Content Examples
Bring along examples of training content you've created or delivered in the past. This could include lesson plans, presentations, or feedback from previous training sessions, showcasing your ability to engage learners effectively.
✨Exhibit Strong Communication Skills
Effective communication is key in this role. Practice articulating your thoughts clearly and confidently, and be ready to demonstrate how you can motivate and inspire others through your communication style.
