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- Tasks: Deliver exceptional customer service and manage foreign exchange operations.
- Company: Join the UK's largest independent travel agency, recognised as the Best Agency to Work For 2024.
- Benefits: Enjoy flexible hours, unlimited bonuses, holiday discounts, and a supportive work environment.
- Why this job: Be part of a vibrant team that values innovation, personal growth, and a positive culture.
- Qualifications: Passion for travel, strong customer service skills, and confidence in handling cash.
- Other info: Opportunity for training and career development with an award-winning Learning & Development team.
The predicted salary is between 24000 - 36000 £ per year.
If you’re passionate about travel, why not come and work at Travel Weekly’s Best Agency to Work For 2024?
This is a temporary position with a competitive salary and unlimited bonus potential.
At Hays Travel, we put people at the heart of everything we do, that extends to our customers and colleagues alike. As the UK’s largest independent travel agency, we welcome new ideas, foster innovative thinking, and encourage career development. Not only are we dream holiday makers, but we are also passionate about living and breathing our SMILE values:
- Supportive
- Motivational
- Innovative
- Loyal
- Excellent
What makes for a successful Foreign Exchange Consultant?
- You thrive on delivering exceptional customer service and building lasting relationships.
- You are passionate about the travel industry.
- You have a customer-focused approach to work towards and achieve individual sales targets.
- You are organised in your tasks and your time.
- You’re confident in handling cash on a day-to-day basis.
So, what does a Foreign Exchange Consultant at Hays Travel do in a day?
- You will ensure the effective daily operation of the bureau with the goal of profitability.
- You’re driven to achieve foreign exchange targets, including set KPI’s.
- Your upselling skills will ensure a customer benefits from our foreign exchange services.
- Increase the exposure of the bureau and develop new business leads by using social media to promote offers and generate customer engagement.
- You will be responsible for stock levels of foreign currency.
- You are responsible for the security of the bureau - minimising risk, mitigating errors, and accurately reconciling cash.
- Your role is not limited to the trade of currency; you will play an active role in the operations of the branch and support your colleagues with administrative duties.
- You will take an active part in working with our award-winning Learning & Development team throughout your journey.
Why should you really work for Hays Travel?
There’s more to life than work, annual leave, and pensions. At Hays Travel, we emphasise the value of having a work-life balance, and we offer:
- A range of training programmes to help you progress personally and professionally.
- Strong recognition and promotion opportunities.
- Discounts on booking your own holidays.
- Uncapped earning potential.
- Health care plan.
- Eyecare vouchers.
- Shopping discounts.
- Loyal service awards to celebrate important milestones.
- Recommend a friend scheme.
- Smile Rewards – A personalised Mastercard loaded with daily & monthly cash booking incentives.
- A work environment that thrives on uplifting one another.
We pride ourselves on the quality of service we provide and uplift one another with our enthusiasm, positivity, and passion. Sound like you? Apply now!
Hays Travel is committed to safeguarding and promoting the welfare of all colleagues. As an accredited employer provider of apprenticeships, we undertake basic checks through the Disclosure and Barring Service (DBS) to ensure the safety of our apprentices for relevant roles.
Data Security - You are responsible to ensure all personal & business data is kept secure at all times & any data breaches are reported immediately.
Foreign Exchange Consultant - Brentwood employer: Hays Travel Limited
Contact Detail:
Hays Travel Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Foreign Exchange Consultant - Brentwood
✨Tip Number 1
Familiarise yourself with the latest trends in foreign exchange and travel. Being knowledgeable about current rates, popular destinations, and customer preferences will help you engage effectively with potential clients and demonstrate your passion for the industry.
✨Tip Number 2
Showcase your customer service skills during any interactions. Whether it's through networking or informal chats, emphasise your ability to build relationships and provide exceptional service, as this is crucial for a Foreign Exchange Consultant role.
✨Tip Number 3
Utilise social media to your advantage. Engage with Hays Travel's online presence by liking, sharing, and commenting on their posts. This not only shows your enthusiasm for the company but also demonstrates your understanding of how to promote offers and generate customer engagement.
✨Tip Number 4
Prepare to discuss your organisational skills and time management strategies. As the role involves handling cash and maintaining stock levels, being able to articulate how you manage these tasks efficiently will set you apart from other candidates.
We think you need these skills to ace Foreign Exchange Consultant - Brentwood
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand what Hays Travel is looking for in a Foreign Exchange Consultant. Pay attention to the skills and qualities they value, such as customer service, organisation, and cash handling.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the job requirements. Emphasise your customer service experience, any previous roles in the travel industry, and your ability to meet sales targets.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for travel and your understanding of the role. Mention how your values align with Hays Travel's SMILE values and provide examples of how you've delivered exceptional customer service in the past.
Highlight Your Achievements: In both your CV and cover letter, include specific achievements that demonstrate your ability to meet targets and contribute to a team. Use metrics where possible, such as sales figures or customer satisfaction ratings, to quantify your success.
How to prepare for a job interview at Hays Travel Limited
✨Show Your Passion for Travel
Make sure to express your enthusiasm for the travel industry during the interview. Share personal experiences or stories that highlight your love for travel, as this will resonate with the company's values and culture.
✨Demonstrate Customer Service Skills
Prepare examples of how you've delivered exceptional customer service in the past. Be ready to discuss specific situations where you built lasting relationships with customers, as this is crucial for a Foreign Exchange Consultant.
✨Highlight Organisational Skills
Since the role requires strong organisational abilities, come prepared to discuss how you manage your time and tasks effectively. You might want to share tools or methods you use to stay organised, especially in a busy environment.
✨Familiarise Yourself with Financial Transactions
Brush up on your knowledge of handling cash and foreign currency transactions. Being confident in discussing these topics will show that you're ready to take on the responsibilities of the role and can handle the financial aspects with ease.
