Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead the admin team, manage flight queries, and ensure high service standards.
- Company: Join Hays Travel, the UK's largest independent travel agency with over 40 years of experience.
- Benefits: Enjoy team nights out, travel opportunities, and discounts on holidays.
- Why this job: Be part of a supportive culture that values innovation and excellence while developing your leadership skills.
- Qualifications: No specific qualifications required; just bring your passion for customer service and teamwork.
- Other info: Opportunity to grow within a dynamic team and contribute to a thriving business.
The predicted salary is between 36000 - 60000 £ per year.
This role is based within the Hays Travel Flights Department and focuses on providing a professional and expert service to the group for any scheduled flight queries.
Assisting the manager in coaching and developing the admin team, you will lead by example, ensuring that the company’s high standards are maintained. All admin queries should be actioned efficiently and effectively within the Galileo system.
Main Responsibilities
-
Deliver effective daily team talks, set SMART objectives, and gain team commitment for a successful day ahead.
-
Assist with the day-to-day operation of the flight admin team, monitor and report on the department\’s KPIs.
-
Support the Flights manager(s) to maximize staff productivity while maintaining team motivation.
-
Supervise, coach, and develop the team, identify training needs, and ensure support, guidance, and training are provided.
-
Lead by example in achieving individual productivity and objectives.
-
Identify and meet customer needs by consistently providing exceptional customer service.
-
Assist managers/colleagues with escalated issues and take ownership to resolve them promptly.
-
Proactively work to minimize financial loss to the business.
-
Identify performance and conduct issues within the team.
-
Ensure adherence to the Customer Excellence process and procedures.
-
Communicate effectively with other areas of the business.
-
Collaborate with GDS providers on new developments and testing, providing constructive feedback.
-
Identify system issues, provide feedback, and seek resolutions.
About Us
Hays Travel is the UK’s largest independent travel agency, specializing in providing value, quality holidays, and excellent customer service. We work with leading suppliers to package holidays including hotels, flights, cruises, tours, and attraction tickets. With over 470 branches nationwide and a head office in Sunderland, we have been operating for over 40 years and continue to grow.
Our values
Our SMILE values—Supportive, Motivational, Innovative, Loyal, Excellent—are embedded in our company culture, ensuring our teams work cohesively. All colleagues are expected to demonstrate these values at all times.
What it’s like to work for us?
Our people are at the heart of everything we do. We offer various training programs for personal and professional development. We also foster a sociable environment with team nights out, company parties, opportunities for travel abroad, and colleague discounts on holidays.
Hays Travel is committed to safeguarding and promoting the welfare of all colleagues. As an accredited employer of apprenticeships, we conduct basic checks through the Disclosure and Barring Service (DBS) for relevant roles.
#J-18808-Ljbffr
Flights Admin Team Leader employer: Hays Travel Limited
Contact Detail:
Hays Travel Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Flights Admin Team Leader
✨Tip Number 1
Familiarise yourself with the Galileo system, as it's crucial for the role. Understanding its functionalities will not only help you in interviews but also demonstrate your proactive approach to learning.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully coached or developed a team in the past. This will highlight your ability to lead by example, which is key for this position.
✨Tip Number 3
Research Hays Travel's SMILE values and think about how you can embody these in your interactions. Being able to articulate how you align with their culture will set you apart from other candidates.
✨Tip Number 4
Prepare to discuss how you would handle escalated issues and provide examples of your problem-solving skills. This will show that you're ready to take ownership and resolve challenges effectively.
We think you need these skills to ace Flights Admin Team Leader
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of the Flights Admin Team Leader position. Highlight your relevant experience in managing teams and providing excellent customer service in your application.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. Emphasise your leadership abilities, experience with KPIs, and any relevant training or coaching roles you've held.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the travel industry and your alignment with Hays Travel's SMILE values. Use specific examples from your past experiences to demonstrate how you can contribute to the team.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Hays Travel Limited
✨Showcase Your Leadership Skills
As a Flights Admin Team Leader, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples of how you've successfully coached or developed team members in the past, and be ready to discuss your approach to setting SMART objectives.
✨Understand the Galileo System
Familiarise yourself with the Galileo system, as it's crucial for the role. If you have experience using it, be prepared to discuss specific instances where you efficiently handled admin queries or resolved issues within the system.
✨Emphasise Customer Service Excellence
Hays Travel values exceptional customer service. Be ready to share examples of how you've identified and met customer needs in previous roles, and how you plan to uphold the company's commitment to customer excellence.
✨Align with Company Values
Familiarise yourself with Hays Travel's SMILE values: Supportive, Motivational, Innovative, Loyal, Excellent. During the interview, reflect on how your personal values align with these and provide examples of how you've embodied them in your work.
