At a Glance
- Tasks: Deliver exceptional customer service and manage foreign exchange operations.
- Company: Join the UK's largest independent travel agency, Hays Travel.
- Benefits: Competitive salary, unlimited bonuses, discounts on holidays, and health care plan.
- Other info: Enjoy a supportive work environment with strong career development opportunities.
- Why this job: Combine your passion for travel with a rewarding career in foreign exchange.
- Qualifications: Customer-focused, organised, and confident in handling cash.
The predicted salary is between 25000 - 35000 € per year.
If you're passionate about travel, why not come and work at Travel Weekly's Best Large High Street Agency 2025? At Hays Travel, we put people at the heart of everything we do, extending to our customers and colleagues alike. As the UK's largest independent travel agency, we welcome new ideas, foster innovative thinking, and encourage career development. Not only are we dream holiday makers, but we are also passionate about living and breathing our SMILE values:
- Supportive
- Motivational
- Innovative
- Loyal
- Excellent
What makes for a successful Foreign Exchange Consultant?
- You thrive on delivering exceptional customer service and building lasting relationships.
- You are passionate about the travel industry.
- You have a customer-focused approach to work towards and achieve individual sales targets.
- You are organised in your tasks and your time.
- You’re confident in handling cash on a day-to-day basis.
So, what does a Foreign Exchange Consultant at Hays Travel do in a day?
- You will ensure the effective daily operation of the bureau with the goal of profitability.
- You’re driven to achieve foreign exchange targets, including set KPIs.
- Your upselling skills will ensure a customer benefits from our foreign exchange services.
- Increase the exposure of the bureau and develop new business leads by using social media to promote offers and generate customer engagement.
- You will be responsible for stock levels of foreign currency.
- You are responsible for the security of the bureau - minimising risk, mitigating errors, and accurately reconciling cash.
- You will play an active role in the operations of the branch and support your colleagues with administrative duties.
- You will take an active part in working with our award-winning Learning & Development team throughout your journey.
Why should you really work for Hays Travel? There’s more to life than work, annual leave, and pensions. At Hays Travel, we emphasise the value of having a work-life balance, offering:
- A range of training programmes to help you progress personally and professionally.
- Strong recognition and promotion opportunities.
- Discounts on booking your own holidays.
- Uncapped earning potential.
- Health care plan.
- Eyecare vouchers.
- Shopping discounts.
- Loyal service awards to celebrate important milestones.
- Recommend a friend scheme.
- Smile Rewards.
- A personalised Mastercard loaded with daily & monthly cash booking incentives.
- A work environment that thrives on uplifting one another.
We pride ourselves on the quality of service we provide and uplift one another with our enthusiasm, positivity, and passion. Sound like you? Apply now!
Hays Travel is committed to safeguarding and promoting the welfare of all colleagues. As an accredited employer provider of apprenticeships, we undertake basic checks through the Disclosure and Barring Service (DBS) to ensure the safety of our apprentices for relevant roles. Data Security - You are responsible to ensure all personal & business data is kept secure at all times & any data breaches are reported immediately.
Foreign Exchange Consultant - Downpatrick employer: Hays Travel Limited
At Hays Travel, we pride ourselves on being a supportive and innovative employer that places people at the heart of our operations. As the UK's largest independent travel agency, we offer exceptional career development opportunities, a competitive salary with unlimited bonus potential, and a vibrant work culture that celebrates achievements and promotes work-life balance. Join us in Downpatrick to be part of a team that values your contributions and encourages you to thrive in the exciting world of travel.
StudySmarter Expert Advice🤫
We think this is how you could land Foreign Exchange Consultant - Downpatrick
✨Tip Number 1
Get to know the company culture! Before your interview, dive into Hays Travel's values and mission. Show us how you align with our SMILE values – being Supportive, Motivational, Innovative, Loyal, and Excellent will definitely make you stand out.
✨Tip Number 2
Practice your customer service skills! As a Foreign Exchange Consultant, you'll be all about building relationships. Think of examples from your past experiences where you've gone above and beyond for customers, and be ready to share those stories with us.
✨Tip Number 3
Show off your passion for travel! We want to see that enthusiasm in your conversations. Share your travel experiences and how they’ve shaped your understanding of the industry – it’ll help us see how you can connect with our customers.
✨Tip Number 4
Don’t forget to leverage social media! Since part of your role involves promoting offers and engaging customers online, come prepared with ideas on how you would use social media to boost our bureau’s visibility. We love innovative thinkers!
We think you need these skills to ace Foreign Exchange Consultant - Downpatrick
Some tips for your application 🫡
Show Your Passion for Travel:Make sure to highlight your love for travel in your application. We want to see how your enthusiasm aligns with our mission at Hays Travel, so share any personal experiences or insights that showcase your passion!
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the skills and qualities we’re looking for in a Foreign Exchange Consultant. Mention specific examples of how you’ve delivered exceptional customer service or achieved sales targets.
Be Organised and Clear:When writing your application, keep it organised and clear. Use headings, bullet points, and concise language to make it easy for us to read. Remember, we appreciate a well-structured application that gets straight to the point!
Apply Through Our Website:We encourage you to apply through our website for the best chance of success. It’s super easy, and you’ll be able to find all the information you need about the role and our company culture right there!
How to prepare for a job interview at Hays Travel Limited
✨Know Your Stuff About Travel
Make sure you brush up on your travel knowledge before the interview. Familiarise yourself with popular destinations, currency exchange rates, and current travel trends. This will not only show your passion for the industry but also help you answer questions confidently.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered exceptional customer service in the past. Think about situations where you went above and beyond to help a customer or resolved a tricky issue. This aligns perfectly with the role's focus on building lasting relationships.
✨Demonstrate Your Organisational Skills
Since the job requires being organised, come prepared to discuss how you manage your time and tasks effectively. You could mention tools or methods you use to stay on top of your responsibilities, especially when handling cash and stock levels.
✨Embrace the SMILE Values
Familiarise yourself with Hays Travel's SMILE values: Supportive, Motivational, Innovative, Loyal, and Excellent. Think of ways you can embody these values in your responses during the interview. This will show that you’re a great cultural fit for the team.
