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- Tasks: Lead the digital product strategy and enhance user engagement for Hays Travel's web and app.
- Company: Join Hays Travel, the UK's largest independent travel agency with over 40 years of experience.
- Benefits: Enjoy personalised training, uncapped bonuses, health care plans, and a friendly, uplifting culture.
- Why this job: Shape impactful digital products while collaborating with creative teams in a supportive environment.
- Qualifications: Experience in digital product ownership and a passion for user-centred design are essential.
- Other info: Opportunities for travel abroad and team events make this role even more exciting!
The predicted salary is between 43200 - 72000 £ per year.
About the Role
As the Digital Product Lead, you will play a pivotal role in shaping and delivering the digital experience for our customer facing digital products. Working closely with our suppliers, cross-functional teams and stakeholders, you will define the product roadmaps for web and app, ensuring every product delivers measurable value to both Hays Travel and our customers. You’ll engage with a wide range of stakeholders to align on goals, contribute to the digital strategy and implement structured product development practises. With a strong understanding of product UX and user-centred design you will work closely with our in-house development team, ensuring our digital solutions are intuitive, impactful and user driven.
Key Responsibilities
- Lead evolution of customer-facing digital product portfolio – work with stakeholders to define the vision, direction and execution of digital product, ensuring they align with Hays Travel strategy and deliver exceptional value in supporting our other touch points.
- Digital Product Strategy – Contribute to the definition and implementation of the digital experience that enhances user engagement, conversion and champions the Hays Travel brand – leveraging digital to support our integral customer touch points such as the Branch.
- Definition and delivery of product roadmaps – Translating strategic goals into actionable product roadmaps for the web estate, defining and prioritising features that deliver impact and value. Gaining input and buy in from key stakeholders.
- Shape solutions with cross-functional teams – Collaborate closely with key stakeholders, developers, designers and analysts to transform business and user requirements into features and functionality.
- Define and measure product success – Establish KPIs and success metrics, using data to continuously improve and prove the success of the products.
- Implement digital product ways of working – Working closely with our stakeholders and Digital Delivery Manager, you will be integral to the implementation and optimisation of our ways of working in the digital product space.
- Champion user-centred design – Provide support and guidance to our newly established UX capabilities, putting the user at the heart of the approach and advocating excellent customer experience across all touchpoints.
What We’re Looking For
- Experienced in strong digital product ownership with a mix of strategic thinking and hands on delivery capabilities.
- Passionate in driving innovation and valuable digital products, putting the user at the heart of the solution.
- Travel experience would be desirable but is not a must-have.
- Collaborative ways of working, confidence in communication, with ability to balance stakeholder priorities and ensure a value-focused approach.
- Ability to motivate teams, pivot quickly and respond to changing
- Comfortable in utilising data to support in decision making
Why Join Hays Travel?
We know that work is only one part of life. That’s why we offer a supportive environment and a wide range of perks to help you feel valued and inspired every day:
- Personalised training and career development programmes
- Exceptional opportunities for promotion and growth
- Health care plan and eyecare vouchers
- Uncapped commission and bonus potential
- Loyal service awards and recognition schemes
- Employee discount programmes and shopping deal
- Friendly, uplifting, and people-first culture
Our Commitment to You
We’re committed to safeguarding and supporting all our colleagues. For roles involving apprenticeships, we carry out appropriate checks via the Disclosure and Barring Service (DBS).
You’ll also be responsible for maintaining data confidentiality and reporting any potential data breaches in accordance with our security policies.
About Us
As the UK’s largest independent travel agency, Hays Travel specialise in providing good value, quality holidays alongside excellent customer service. We work with all leading suppliers and can package holidays that include hotels, flights, cruises, tours, attraction tickets, and more. We have over 470 Branches throughout the UK and our Head Office based in Sunderland, is home to tour operator teams, finance, marketing, people/HR and IT, plus many more. We have been operating for over 40 years and continue to grow each year.
Our values
Our SMILE values are embedded into our Company and ensures our teams work strongly together. You and all of our colleagues will ensure that the Hays Travel values are demonstrated at all times.
- Supportive
- Motivational
- Innovative
- Loyal
- Excellent
What it’s like to work for us?
Whichever location or department you work in, our people are always at the heart of everything we do. We offer a range of training programmes to help you progress personally and professionally, as we know the benefits of promoting and rewarding our hardworking colleagues are extremely important.
Of course, it\’s not all about work, we\’re very sociable and there are always lots of team nights-out and company parties. Plus, there are opportunities to travel abroad on educational trips, and you can also take advantage of our colleague discount when booking your own holidays.
Hays Travel is committed to safeguarding and promoting the welfare of all colleagues. As an accredited employer provider of apprenticeships, we undertake basic checks through the Disclosure and Barring Service (DBS) to ensure the safety of our apprenticesfor relevant roles.
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Digital Product Lead employer: Hays Travel Limited
Contact Detail:
Hays Travel Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Product Lead
✨Tip Number 1
Familiarise yourself with Hays Travel's digital products and their user experience. Understanding their current offerings will help you articulate how you can enhance their digital strategy and contribute to the product roadmaps.
✨Tip Number 2
Network with professionals in the travel and digital product sectors. Engaging with industry peers can provide insights into best practices and trends, which you can leverage during discussions with stakeholders at Hays Travel.
✨Tip Number 3
Prepare to discuss your experience with user-centred design and how it has driven product success in your previous roles. Be ready to share specific examples that demonstrate your ability to put users at the heart of digital solutions.
✨Tip Number 4
Showcase your collaborative skills by highlighting past experiences where you successfully worked with cross-functional teams. Emphasising your ability to balance stakeholder priorities will resonate well with Hays Travel's values.
We think you need these skills to ace Digital Product Lead
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Digital Product Lead position. Understand the key responsibilities and required skills, so you can tailor your application to highlight relevant experiences.
Tailor Your CV: Customise your CV to reflect your experience in digital product ownership and user-centred design. Use specific examples that demonstrate your strategic thinking and hands-on delivery capabilities, as these are crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for driving innovation in digital products. Highlight how your previous experiences align with Hays Travel's values and the specific requirements of the Digital Product Lead role.
Showcase Your Collaborative Skills: In your application, emphasise your ability to work collaboratively with cross-functional teams. Provide examples of how you've successfully balanced stakeholder priorities and contributed to product roadmaps in past roles.
How to prepare for a job interview at Hays Travel Limited
✨Understand the Digital Product Landscape
Familiarise yourself with the latest trends in digital product management and user experience. Be prepared to discuss how these trends can be applied to enhance Hays Travel's digital offerings.
✨Showcase Your Collaborative Skills
Since the role involves working closely with cross-functional teams, highlight your experience in collaboration. Share examples of how you've successfully worked with stakeholders, developers, and designers to deliver impactful products.
✨Prepare for Data-Driven Discussions
Be ready to talk about how you use data to inform product decisions. Discuss specific KPIs you've established in previous roles and how they helped measure product success and drive improvements.
✨Demonstrate User-Centred Design Knowledge
As user experience is crucial for this role, prepare to discuss your approach to user-centred design. Share examples of how you've advocated for users in past projects and the impact it had on product outcomes.
