At a Glance
- Tasks: Lead a dynamic team, drive sales, and ensure exceptional customer service.
- Company: Join Hays Travel, the UK's largest independent travel agency, recognised for its supportive culture.
- Benefits: Enjoy unlimited bonus potential, discounts on holidays, and a strong work-life balance.
- Why this job: Be part of a vibrant team that values innovation, personal growth, and community engagement.
- Qualifications: 2 years of travel sales experience and proven leadership skills required.
- Other info: Opportunities for educational trips and a personalised rewards programme await you!
The predicted salary is between 36000 - 60000 £ per year.
If you’re passionate about travel, why not come and work at Travel Weekly’s Best Agency to Work For 2024?
Full-time Competitive Salary & Unlimited Bonus Potential
At Hays Travel we put people at the heart of everything we do, that extends to our customers and colleagues alike. As the UK’s largest independent travel agency, we welcome new ideas, foster innovative thinking and encourage career development. Not only are we dream holiday makers, we are also passionate about living and breathing our SMILE values.
- Supportive
- Motivational
- Innovative
- Loyal
- Excellent
What makes a successful Branch Manager?
- You lead from the front and by example.
- You have great leadership skills and experience of working in a team, leading and coaching your colleagues.
- You have 2 years travel sales experience and supervising a team under your belt.
- You achieve your own sales targets and drive your team to achieve their individual targets.
- Your exceptional communication and customer service skills are at the forefront of your day-to-day.
- You love numbers and are able to stay on top of the branch’s sales and targets.
- You are enthusiastic, optimistic and committed to contribute to the growth of the business.
- You take a keen interest in the development of colleagues to maximise job satisfaction, performance, and talent succession.
So, what does a Branch Manager at Hays Travel do in a day?
- Be a true role model for your team as a trusted and inspiring leader who meets targets, continuously strives for excellence and delivers great service.
- Lead the overall profitability of your branch by maximising all sales to the fullest potential, exceeding targets wherever possible.
- Enable the effective day-to-day operation of your branch and foreign exchange bureau.
- Increase the exposure of your branch through new business leads and maximise the use of social media to promote offers, generating customer engagement and sales.
- Oversee and support your team’s performance, supporting areas for development to achieve maximum productivity whilst ensuring colleague motivation and morale is at its best.
- Act as a figurehead within the local community, attending all promotional activities and events that will boost your branch performance and impact exposure.
- Assist in the recruitment of colleagues into your branch, including apprentices - you will ensure their development is tailored to their talent progression.
Why should you really work for Hays Travel?
- There’s more to life than work, annual leave, and pensions.
- At Hays Travel we emphasise the value of having a work-life balance, we offer:
- A range of training programmes to help you progress personally and professionally.
- Strong recognition and promotion opportunities.
- Opportunities to travel on educational trips.
- Discounts on booking your own holidays.
- Uncapped earning potential.
- Health care plan.
- Eyecare vouchers.
- Shopping discounts.
- Loyal service awards to celebrate important milestones.
- Recommend a friend bonus scheme.
- Smile Rewards – A personalised Mastercard loaded with daily & monthly cash booking incentives.
- A work environment that thrives on uplifting one another.
We pride ourselves on the quality of service we provide and uplift one another with our enthusiasm, positivity and passion. Sound like you? Apply now!
Hays Travel is committed to safeguarding and promoting the welfare of all colleagues. As an accredited employer provider of apprenticeships, we undertake basic checks through the Disclosure and Barring Service (DBS) to ensure the safety of our apprentices for relevant roles.
Data Security - You are responsible to ensure all personal & business data is kept secure at all times & any data breaches are reported immediately.
Branch Manager - Telford employer: Hays Travel Limited
Contact Detail:
Hays Travel Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Branch Manager - Telford
✨Tip Number 1
Familiarise yourself with Hays Travel's SMILE values. During your interactions, whether in interviews or networking, demonstrate how your leadership style aligns with being Supportive, Motivational, Innovative, Loyal, and Excellent. This will show that you not only understand the company culture but also embody it.
✨Tip Number 2
Leverage your travel sales experience by preparing specific examples of how you've led a team to exceed targets in the past. Be ready to discuss your strategies for motivating colleagues and driving sales, as this will highlight your capability as a Branch Manager.
✨Tip Number 3
Engage with local community events and social media platforms where Hays Travel is active. By showcasing your involvement in community activities or sharing relevant content online, you can demonstrate your commitment to increasing branch exposure and customer engagement.
✨Tip Number 4
Prepare to discuss your approach to colleague development during interviews. Highlight any previous experiences where you've successfully coached team members, as this will resonate with Hays Travel's focus on nurturing talent and ensuring job satisfaction.
We think you need these skills to ace Branch Manager - Telford
Some tips for your application 🫡
Understand the Company Values: Familiarise yourself with Hays Travel's SMILE values: Supportive, Motivational, Innovative, Loyal, and Excellent. Reflect these values in your application to show that you align with their culture.
Highlight Relevant Experience: Emphasise your travel sales experience and any leadership roles you've held. Provide specific examples of how you've led a team, achieved sales targets, and contributed to team success.
Showcase Communication Skills: Demonstrate your exceptional communication and customer service skills in your application. Use examples that illustrate how you've effectively engaged with customers and colleagues.
Express Enthusiasm for the Role: Convey your passion for travel and your commitment to contributing to the growth of the business. Share your enthusiasm for leading a team and fostering a positive work environment.
How to prepare for a job interview at Hays Travel Limited
✨Showcase Your Leadership Skills
As a Branch Manager, you'll need to lead by example. Prepare examples of how you've successfully led a team in the past, focusing on your coaching and mentoring abilities. Highlight specific instances where your leadership directly contributed to achieving sales targets.
✨Demonstrate Your Passion for Travel
Since this role is with a travel agency, express your enthusiasm for travel during the interview. Share personal travel experiences and how they have shaped your understanding of customer needs and expectations in the travel industry.
✨Know Your Numbers
Be ready to discuss your experience with sales targets and branch profitability. Familiarise yourself with key performance indicators relevant to the role and be prepared to explain how you have used data to drive sales and improve team performance.
✨Emphasise Your Customer Service Skills
Exceptional communication and customer service skills are crucial for this position. Prepare to share examples of how you've handled challenging customer situations and how you ensure a high level of service within your team.