At a Glance
- Tasks: Lead IT Service Desk and Technical Support teams to deliver top-notch IT services.
- Company: Join a prestigious organisation making a real impact in the tech world.
- Benefits: Salary up to £50,000, 36 days leave, and a flexible working environment.
- Other info: Opportunity for career growth in a fast-paced, tech-driven environment.
- Why this job: Be part of a dynamic team driving service improvement and user experience.
- Qualifications: Proven leadership skills and experience with ITIL best practices required.
A prestigious and well-established organisation is seeking an experienced IT Service Delivery Manager to join its busy and highly regarded IT function, supporting a diverse user community (circa 2000 people). This is a great opportunity for someone looking to make a real impact supporting an organisation going through change.
As IT Service Delivery Manager, you will take responsibility for the leadership, development and performance of the IT Service Desk and Technical Support teams, ensuring the delivery of high-quality IT services across the organisation. Reporting directly to the Director of IT, you will play a key role in delivering the wider IT strategy and driving continual service improvement.
You will work closely with your team identifying opportunities to enhance service delivery through improved processes, emerging technologies and embedding ITIL best practice, including the management of service requests, incidents and problems, ensuring that all tickets are appropriately prioritised, escalated and resolved in line with agreed service levels. You will take ownership of major incidents, ensuring effective communication with stakeholders throughout the resolution process and leading post-incident reviews to minimise future risk and recurring issues.
Longer term, the role will also involve developing service management processes, maintaining accurate IT asset records, managing hardware and software procurement activities, overseeing device life cycle management, and ensuring onboarding and offboarding processes are completed efficiently. In addition, you will be responsible for producing meaningful service reports and performance metrics, creating and maintaining technical documentation, and ensuring consistency of support procedures across the wider IT department.
Please note, due to the nature of the organisation, the expectation is to be predominantly on-site. However, there is some flexibility for home working. You will also be required to complete a DBS check.
To be successful in this position, we are looking for an experienced Service Delivery Manager who can hit the ground running to make a positive impact. You will have strong leadership skills to develop your team's technical knowledge and be able to demonstrate your previous experience implementing ITIL best practice. You will possess excellent people management skills, with a proven ability to develop high-performing support teams and deliver exceptional customer service. A strong understanding of incident, problem and change management processes is required, together with experience of asset management, reporting and operational performance management.
Technical knowledge of Microsoft infrastructure, identity management and multi-factor authentication, cloud technologies, virtualisation platforms, mobile device management solutions, IT service management tools, telephony platforms, audiovisual technologies and end-user computing environments will be highly beneficial. Strong communication, stakeholder management and problem-solving skills are essential, along with the ability to work effectively in a fast-paced environment whilst maintaining exceptionally high standards.
Salary up to £50,000, 36 days annual leave (inclusive of BH), 35 hour working week (Monday to Friday, covering varying shifts of 8am-4pm and 10.30am - 6.30pm). In return, you will have the opportunity to join a highly respected organisation where technology plays a pivotal role in supporting operational excellence. You will work alongside experienced IT professionals, contribute to strategic technology initiatives and have the opportunity to make a significant impact on service delivery and user experience.
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
Service Delivery Manager in Windsor employer: Hays Technology
Join a dynamic technology team as an Application Engineer/Web Developer, where innovation meets collaboration in a fast-paced environment. Enjoy flexible working arrangements and an industry-leading benefits package, including a generous bonus and pension scheme, while contributing to the development of high-quality digital platforms. With ample opportunities for professional growth and a culture that promotes knowledge sharing and best practices, this role is perfect for those looking to make a meaningful impact in the tech industry.
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Manager in Windsor
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Hays Technology values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Hays Technology might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Hays Technology!
✨Direct Apply to Hays Technology
Let's not forget to apply directly through the Hays Technology website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Service Delivery Manager in Windsor
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Hays Technology.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Hays Technology. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Hays Technology
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
