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- Tasks: Support a laptop refresh project and assist with device setup.
- Company: Large government organisation with a focus on technology.
- Benefits: Earn £25.15 per hour with valuable experience.
- Why this job: Join a vital project and enhance your IT support skills.
- Qualifications: Active SC Clearance and basic IT knowledge required.
- Other info: Great opportunity for career growth in a dynamic environment.
The predicted salary is between 20 - 30 £ per hour.
A large government organisation.
This role involves supporting a laptop refresh project by moving devices between storage and refresh areas, collecting old equipment, and issuing new devices to users according to the migration schedule.
- Move devices between on-site storage and the refresh clinic as instructed.
- Refresh laptops and assist with device setup under engineer guidance.
- Collect old devices from users and hand over new ones according to the migration schedule.
- Update workflow management systems accurately at each step.
- Report and escalate migration issues promptly to the site team.
- Perform daily manual stock checks and report findings.
- Package and label collected devices for disposal or refurbishment.
- Secure all devices and equipment in storage at the end of each day.
What you’ll need to succeed:
- Active SC Clearance
- Previous experience in IT support
- Basic IT knowledge and troubleshooting skills
- Strong customer service and communication skills
- Highly organised with a proactive, can-do attitude
What you’ll get in return:
£25.15 Per Hour
If you’re interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn’t quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
IT Support Engineer - Winchester employer: Hays Technology
Contact Detail:
Hays Technology Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer - Winchester
✨Tip Number 1
Get your SC Clearance sorted if you haven't already! It's a must for this role, and having it ready will make you stand out from the crowd.
✨Tip Number 2
Brush up on your IT support skills. Make sure you're comfortable with basic troubleshooting and device setup, as these will be key in your day-to-day tasks.
✨Tip Number 3
Show off your customer service skills! This role involves interacting with users, so being friendly and approachable can really help you make a great impression.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen, and we’re here to help you every step of the way.
We think you need these skills to ace IT Support Engineer - Winchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant IT support experience and skills. We want to see how your background aligns with the role, so don’t be shy about showcasing your troubleshooting abilities and customer service experience!
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about your qualifications and why you’re a great fit for the IT Support Engineer role.
Show Your Enthusiasm: Let your passion for IT support shine through! We love candidates who are proactive and have a can-do attitude, so make sure to express your eagerness to contribute to the laptop refresh project in your application.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the process smoother for everyone involved.
How to prepare for a job interview at Hays Technology
✨Know Your Stuff
Make sure you brush up on your basic IT knowledge and troubleshooting skills. Familiarise yourself with common issues that might arise during a laptop refresh project, as well as the tools and systems you'll be using. This will show that you're prepared and ready to tackle any challenges head-on.
✨Show Off Your Customer Service Skills
Since this role involves interacting with users, it's crucial to demonstrate your strong customer service abilities. Think of examples from your past experiences where you've successfully resolved issues or helped users. This will highlight your communication skills and proactive attitude.
✨Be Organised
Being highly organised is key in this role. Before the interview, think about how you manage tasks and keep track of equipment. You could even bring a simple example of a system you’ve used in the past to stay organised, which will impress the interviewers.
✨Ask Questions
Don’t forget to prepare some questions for the interviewers! This shows your interest in the role and the company. You might ask about the specific tools they use for workflow management or how they handle migration issues. It’s a great way to engage and demonstrate your enthusiasm.
