At a Glance
- Tasks: Transform service information into structured data and support ITSM improvement programmes.
- Company: Join a leading public sector organisation focused on healthcare.
- Benefits: Competitive daily rate, hybrid working, and potential contract extension.
- Other info: Opportunity for significant impact in a complex organisation with career growth.
- Why this job: Be part of a high-profile ITSM transformation that enhances user experience.
- Qualifications: Experience in CMDB development and ITSM implementation is essential.
Location: Wakefield, West Yorkshire - Hybrid Working
Rate: Band 6/7: £202.31 - £294.02 per day, in scope
Contract: 3-6 Month Contract (poss ext)
Sector: Public Sector / Healthcare
Reporting To: Service Delivery Manager
We are seeking an experienced Senior ITSM Configuration & Service Catalogue Analyst to support a major IT Service Management improvement programme within a large, complex organisation. This is a hands-on delivery role focused on developing a robust Configuration Management Database (CMDB), Service Catalogue and Request Catalogue capability. Working closely with the Service Delivery Manager, you will help transform fragmented service and asset information into structured, validated and implementation-ready data. You'll work with technical, operational and business stakeholders to identify services, dependencies, ownership and support arrangements, helping establish the foundations for improved service management and operational resilience.
- CMDB Development
- Develop and populate configuration item (CI) structures and relationships.
- Cleanse, validate and reconcile existing configuration records.
- Support the preparation of migration-ready CMDB data.
- Produce service maps showing key technology and operational dependencies.
- Service & Request Catalogue Development
- Document service definitions, offerings, owners, support models and dependencies.
- Define user-focused request catalogue items and fulfilment workflows.
- Document approvals, fulfilment processes and service level requirements.
- Help establish practical and measurable service standards.
- ITSM Implementation Support
- Produce implementation-ready documentation, data templates and user stories.
- Support testing, data migration and defect resolution activities.
- Work with implementation teams and suppliers to ensure solutions align with agreed requirements.
- Deliver handover documentation and prioritised backlog items for future development.
Essential
- Significant hands-on experience implementing or improving CMDB and Service Catalogue capabilities.
- Proven experience supporting large-scale ITSM implementation, migration or service improvement programmes.
- Experience gathering requirements and taking work through discovery, documentation, validation, testing and implementation.
- Strong understanding of ITIL Service Management, Configuration Management and Service Modelling.
- Experience creating service maps, CI models, service records and catalogue workflows.
- Excellent stakeholder engagement and communication skills.
- Advanced data analysis, spreadsheet and documentation skills.
Desirable
- Experience with ITSM platforms such as HaloITSM, ServiceNow, BMC Helix, Freshservice, ManageEngine or similar.
- Experience supporting data migration and testing activities.
- Experience working alongside ITSM implementation partners or suppliers.
- Previous experience within the NHS, healthcare, emergency services, government or other regulated environments.
Why Apply? This is an excellent opportunity to play a key role in a high-profile ITSM transformation programme, helping to establish the foundations for effective service management, improved operational resilience and better user experience across a complex organisation. Apply today if you have a proven track record in CMDB development, Service Catalogue design and ITSM implementation support.
ITSM Configuration and Service Catalogue Analyst in Wakefield employer: Hays Technology
Join a dynamic technology team as an Application Engineer/Web Developer, where innovation meets collaboration in a fast-paced environment. Enjoy flexible working arrangements and an industry-leading benefits package, including a generous bonus and pension scheme, while contributing to the development of high-quality digital platforms. With ample opportunities for professional growth and a culture that promotes knowledge sharing and best practices, this role is perfect for those looking to make a meaningful impact in the tech industry.
StudySmarter Expert Advice🤫
We think this is how you could land ITSM Configuration and Service Catalogue Analyst in Wakefield
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Hays Technology values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Hays Technology might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Hays Technology!
✨Direct Apply to Hays Technology
Let's not forget to apply directly through the Hays Technology website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace ITSM Configuration and Service Catalogue Analyst in Wakefield
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Hays Technology.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Hays Technology. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Hays Technology
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
