At a Glance
- Tasks: Be the first point of contact for customers, handling enquiries and supporting event ticketing.
- Company: Join a well-established organisation with a supportive customer-focused team.
- Benefits: Flexible working options, varied duties, and on-site parking.
- Other info: Full-time role with weekend work on a rota basis, lasting until December 2026.
- Why this job: Gain valuable experience in customer service while working in a dynamic environment.
- Qualifications: Strong admin skills, IT proficiency, and previous customer service experience required.
The predicted salary is between 14.4 - 17.6 £ per hour.
Your new company is a well-established organisation with an office in Thetford. They are looking for a temporary Customer Relations Assistant to join its Customer Relations Team based in Thetford.
Your new role involves being the first point of contact for customers, handling a wide variety of enquiries via telephone and email. You will support event ticketing and membership services, resolve online issues, process renewals and purchases, manage customer feedback, and provide clear information on products and services. Additionally, you will maintain accurate records within the CRM system, manage customer support cases, undertake administration tasks, and ensure all transactions are processed in line with company policies, GDPR requirements, and financial procedures.
What you'll need to succeed:
- Strong administrative skills and excellent attention to detail.
- Confident IT user with experience of Microsoft Office applications, including Word, Excel, Outlook, and Teams.
- Previous experience delivering high-quality customer service through telephone, email, and face-to-face interactions.
- Strong communication and problem-solving skills.
- Experience using CRM systems would be advantageous.
- Previous experience with customer service, ticketing, membership services, events, visitor attractions, or a similar customer-focused environment.
What you'll get in return:
You will have the opportunity to join a well-respected organisation, working within a supportive and customer-focused team. You'll benefit from varied duties and flexible blended working options. This is a full-time position with a requirement to work weekends on a rota basis, with some flexibility for blended and home working. Start date ASAP, expected duration through until 31/12/2026. On-site parking is available.
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Temp Customer Relations Assistant in Thetford employer: Hays Technology
Join a dynamic technology team as an Application Engineer/Web Developer, where innovation meets collaboration in a fast-paced environment. Enjoy flexible working arrangements and an industry-leading benefits package, including a generous bonus and pension scheme, while contributing to the development of high-quality digital platforms. With ample opportunities for professional growth and a culture that promotes knowledge sharing and best practices, this role is perfect for those looking to make a meaningful impact in the tech industry.
