At a Glance
- Tasks: Manage IT assets, support users, and resolve technical issues in a dynamic team.
- Company: Well-established UK organisation with a focus on technology services.
- Benefits: Gain valuable experience in IT support and asset management.
- Other info: Opportunity for continuous improvement and career growth in a supportive team.
- Why this job: Join a customer-focused environment and make a real impact on tech services.
- Qualifications: Experience in device management and end-user support is essential.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for a Technical Support Analyst to join a dynamic technology services team supporting multiple business units across a well-established UK organisation. This is an excellent opportunity for an IT professional with experience in device management, IT asset administration, and end-user support who enjoys working in a customer-focused environment. You will play a key role in ensuring the smooth delivery of technical services, managing IT assets and licences, supporting user onboarding and offboarding processes, and contributing to continuous improvement initiatives across the business.
What You’ll Be Doing:
- Managing the life cycle of IT assets, including stock control, audits, reporting, and compliance.
- Provisioning, configuring, and supporting corporate devices.
- Supporting starter, mover, and leaver processes.
- Assisting with the management and allocation of software licences.
- Working closely with internal technology teams and external suppliers to resolve technical issues.
- Acting as an escalation point to ensure timely resolution of support requests.
- Producing and maintaining asset and service reports.
- Contributing to technology projects and service improvement initiatives.
- Supporting the adoption of IT governance, controls, and best practices.
Essential Skills:
Technical Support Analyst - 12 month FTC employer: Hays Technology
Join a forward-thinking organisation that values innovation and collaboration, where as a Technical Support Analyst, you will thrive in a supportive work culture that prioritises employee development and continuous improvement. With a focus on customer satisfaction and teamwork, you'll have access to comprehensive training programmes and opportunities for career advancement, all while working in a vibrant UK location that fosters a sense of community and belonging.
