At a Glance
- Tasks: Lead and mentor a team in end-user computing while resolving complex technical issues.
- Company: Join a large government organisation in Taunton with a focus on innovation.
- Benefits: Earn £720 per day with a 6-month contract, inside IR35.
- Other info: Opportunity for professional growth in a dynamic environment.
- Why this job: Make a real impact by driving best practices and implementing new technologies.
- Qualifications: Strong communication skills and expertise in EUC technologies required.
A large Government organisation based in Taunton.
The EUC Technical Lead acts as the senior technical authority for all end-user computing (desktops, laptops, mobile, peripherals), handling escalations, complex troubleshooting, and mentoring the team while driving best practices and standards. They also lead evaluation and rollout of new EUC technologies, ensure security/compliance, identify improvement opportunities through support trend analysis, and represent EUC interests on cross-team projects.
Responsibilities
- Advanced Support & Escalation (30%) - Senior escalation point for complex/high-impact incidents; resolves intricate issues across devices; guides engineers during major incidents.
- Technical Leadership & Mentoring (20%) - Coaches the team, advises on difficult cases and emerging tech, fosters a learning culture.
- Engineering Improvement & Automation (15%) - Analyses trends, drives automation and tooling to reduce incidents and improve service quality.
- Technology Evaluation & Implementation (10%) - Assesses new tools/platforms, leads technical design for rollouts aligned with standards and security.
- Standards, Documentation & Governance (10%) - Maintains best-practice guides, ensures compliance, supports governance/assurance.
- Stakeholder Collaboration & Projects (10%) - Partners with other IT teams, represents EUC in projects and change initiatives.
- Service Insight & Reporting (5%) - Tracks performance/risks and reports to leadership.
What you'll need to succeed
- Directs others on technical tasks; strong written/oral communication for org-wide reports and presentations.
- Analyses complex business requirements and recommends solutions.
- Makes timely decisions weighing priorities, constraints, and available information.
- Tracks progress against targets and resolves exceptions.
- ITIL and service management best practice.
- EUC technology expertise (SCCM, Windows, M365, Intune, networking, file sharing, remote access).
- Software solution design and implementation experience.
- IT security awareness, particularly MOD standards/accreditation.
- Knowledge of industry/professional standards (programming, ISO 9000 quality processes).
- Understanding of testing principles, methods, and lifecycle management.
- Developing Self and Others: Identifies skill gaps, sets development goals, coaches/mentors team, promotes inclusion, seeks feedback for continuous improvement.
- Delivering at Pace: Keeps team focused on priorities, balances procedure with innovation, ensures the right resources are available, monitors progress, reprioritises under pressure.
What you'll get in return
£720 Per Day, Inside IR35, 6 Months Contract.
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
DV Cleared End User Computing Technical Lead in Taunton employer: Hays Technology
As a large Government organisation based in Taunton, we pride ourselves on fostering a collaborative and inclusive work culture that prioritises employee growth and development. Our team members benefit from competitive daily rates, the opportunity to work on impactful projects, and a supportive environment that encourages innovation and best practices in end-user computing. Join us to make a meaningful contribution while enjoying a balanced work-life with a four-day on-site schedule.
StudySmarter Expert Advice🤫
We think this is how you could land DV Cleared End User Computing Technical Lead in Taunton
✨Get Involved in Tech Meetups
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We think you need these skills to ace DV Cleared End User Computing Technical Lead in Taunton
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, showcasing your technical skills is essential. Make sure your CV lists relevant programming languages, software tools, or methodologies you've worked with. If you've tackled specific projects or have certifications (like AWS or Cisco), bring those to the forefront. We're always keen to see how you can apply your skills to solve problems!
Tailor Your Cover Letter:For a temporary role at Hays Technology, it's important to express your adaptability and eagerness to learn. In your cover letter, highlight how your past experiences have prepared you for quick integration into new teams and projects. A personal touch showing your excitement for the specific challenges at Hays Technology can make all the difference!
List Relevant Projects:If you’ve worked on consulting projects or tech rollouts, don’t hesitate to mention them! Detail the challenges you faced, your contributions, and the outcomes. This practical experience showcases your ability to deliver value in a short time frame, which is key for a temporary role in IT consulting.
Keep It Concise and Impactful:Given the temporary nature of the role, our hiring team at Hays Technology will appreciate a clear, concise application. Make your CV scannable with bullet points and emphasise your most relevant experiences. We want to see your capability at a glance, so aim for brevity without sacrificing detail!
How to prepare for a job interview at Hays Technology
✨Showcase Your Problem-Solving Skills
In IT consulting, you’ll often face complex issues that need quick solutions. Be ready to discuss past experiences where you tackled problems head-on, ideally using specific frameworks or tools. Think about how you can highlight your analytical thinking and decision-making process during the interview.
✨Brush Up on Relevant Technologies
Make sure you’re familiar with key technologies relevant to the role at Hays Technology. This might include project management tools, CRM software, or any specific programming languages they use. Being able to speak confidently about these can set you apart from other candidates.
✨Emphasise Your Adaptability
Being in a temporary role often means you need to hit the ground running. Prepare to showcase your ability to adapt to new environments and workflows. Maybe think of examples where you’ve quickly learned new systems or collaborated with diverse teams to achieve results in tight deadlines.
✨Pitch Your Consulting Mindset
Consulting is all about understanding client needs and delivering effective solutions. Present yourself as someone who can think strategically and provide actionable insights. Talk about how you plan to gather requirements and communicate findings to non-technical stakeholders at Hays Technology.
