IT Team Lead in Shrewsbury

Location - Shrewsbury

Hybrid working with an expectation of 2 days per week on-site

Reporting To: Head of Digital & Analytics

Overview

We are seeking an experienced and hands-on IT Team Leader to join the business at a pivotal moment of transformation. With new private equity ownership and significant investment in IT, this is a rare opportunity to help shape the future of technology within a growing European organisation. The company operates 23 sites across Europe, including the UK, Ireland, Spain, France, the Netherlands, and Belgium, and is undertaking a major transition from on-premise technology to cloud-based solutions. This role will play a key part in ensuring IT is a trusted partner to the wider business, building strong relationships across departments and supporting ongoing growth and change.

Key Responsibilities

• Lead and support the delivery of IT services across the business, ensuring a secure, reliable, and high-performing IT environment.
• Report to the Head of Digital & Analytics, contributing to IT strategy, governance, and technology roadmaps.
• Build strong, collaborative relationships with stakeholders across all departments, acting as a trusted IT partner to the business.
• Line-manage a small onshore team consisting of: 1 Infrastructure Engineer, 1 IT Support Engineer.
• Manage and support an offshore front-line IT support team, ensuring service quality, performance (SLAs), and continuous improvement.
• Act as a technical escalation point for complex infrastructure, security, and systems issues.
• Own and oversee Microsoft tenant administration (Microsoft 365), including platform configuration, security baselines, and service health.
• Manage identity and access management through Azure AD / Entra ID (users, groups, RBAC, MFA, Conditional Access, Joiner/Mover/Leaver processes).
• Oversee infrastructure management across on-prem and cloud environments (network, servers, endpoints, core services), including monitoring, availability, and capacity planning.
• Own applications, endpoint management, and patch management, ensuring timely updates and minimal business disruption.
• Support and deliver cloud migration/modernisation activities from on-prem to cloud platforms, working with internal teams and external partners.
• Ensure effective incident, problem, and change management (root cause analysis, preventative actions, change control/CAB where applicable).
• Manage IT procurement and requisitions, including quotes, renewals, licensing, and vendor performance.
• Support onboarding and offboarding, ensuring devices, access, licensing, and security requirements are consistently applied.
• Maintain accurate documentation (runbooks, procedures, knowledge base, diagrams) and contribute to process standardisation/automation.
• Travel occasionally to European sites as required.

Skills & Experience

• Strong, broad knowledge of IT systems, including: Microsoft technologies (Microsoft 365, Azure/Entra, tenants), Domains and identity management, Infrastructure (on-premise and cloud), IT security principles and controls.
• Specialist or advanced expertise in 1-2 key areas, ideally infrastructure and/or security.
• Proven experience leading or managing IT teams, including remote/offshore teams.
• Experience supporting or delivering cloud migration or modernisation programmes.
• Strong communication skills with the ability to engage both technical and non-technical stakeholders.
• Comfortable working in a fast-moving environment undergoing change.

What's on Offer

• Significant investment in IT with access to best-in-class tools and platforms.
• A rare opportunity to join the business at a time of major transformation and growth.
• Exposure to a multi-country European IT landscape.
• Clear opportunities for career development as the business expands.
• The chance to make a tangible impact under new private equity ownership.