At a Glance
- Tasks: Lead user research to shape accessible and inclusive digital services.
- Company: Join a major public sector transformation programme with a focus on user needs.
- Benefits: Competitive rate of £492 per day and predominantly remote work.
- Other info: Collaborative environment with opportunities for professional growth.
- Why this job: Make a real impact on public services while working with experienced professionals.
- Qualifications: Active SC Clearance, extensive user research experience, and knowledge of GDS standards.
The predicted salary is between 55000 - 65000 £ per year.
Location: Predominantly Remote (occasional travel required for user research activities)
Rate: £492 per day (Umbrella)
IR35 Status: Inside IR35
Security Clearance: Active SC Clearance and BPSS required
Your New Role
We are currently recruiting for an experienced User Researcher to join a major public sector transformation programme. This is an exciting opportunity to play a key role in shaping digital services that are accessible, inclusive, and truly centred around user needs.
Working within a multidisciplinary agile environment, you will lead and deliver user research across different stages of the service lifecycle, helping teams make evidence-based decisions that improve user outcomes and support wider organisational transformation.
The successful candidate will have extensive experience working within the Public Sector and a strong understanding of Government Digital Service (GDS) standards and ways of working.
What You'll Be Doing
- Planning and conducting user research activities using appropriate qualitative and quantitative research methods.
- Understanding and applying a range of user research methods across different service lifecycle phases and advising teams on best practice.
- Synthesising and communicating user insights in a clear, impactful way to influence service design, policy development, and strategic decision-making.
- Establishing and embedding a strong user-centred design culture within agile delivery teams.
- Working closely with multidisciplinary teams including Product, Delivery, Service Design, Policy, Operations, and User-Centred Design professionals.
- Championing user-centred and inclusive design principles across the organisation.
- Researching diverse user groups to ensure digital services are accessible and inclusive.
- Influencing senior stakeholders and demonstrating the value of user-centred design through evidence-based recommendations.
- Ensuring ethical research standards are maintained and that participants' wellbeing and safeguarding requirements are upheld throughout research activities.
- Supporting the development of service strategies, transformation roadmaps, and future-state service propositions.
What You'll Need to Succeed
- Active SC Clearance and BPSS clearance.
- Extensive User Research experience within UK Public Sector environments.
- Strong knowledge and practical application of GDS standards, service assessments, and user-centred design principles.
- Experience delivering research across multiple phases of the service lifecycle.
- Ability to analyse complex research findings and present actionable insights to a variety of audiences.
- Proven experience influencing stakeholders at all levels, including senior leadership.
- Strong understanding of accessibility and inclusive design.
- Experience working within agile, multidisciplinary delivery teams.
- Excellent stakeholder management, communication, and facilitation skills.
- Knowledge of research ethics, safeguarding, and participant wellbeing considerations.
What You'll Get in Return
- Opportunity to contribute to high-profile public sector digital transformation programmes.
- Predominantly remote working arrangement.
- Collaborative and user-focused delivery environment.
- Competitive day rate of £492 per day.
- Chance to work alongside experienced digital, product, and design professionals delivering services that make a real impact.
What You Need to Do Now
If you're interested in this role, click 'Apply Now' to submit your application, or contact Hays Technology for a confidential discussion and further information.
