At a Glance
- Tasks: Lead IT governance and resilience initiatives in a dynamic, agile environment.
- Company: Join a large, expanding organisation in Sheffield during an exciting transformation phase.
- Benefits: Enjoy a competitive salary, generous leave, hybrid working, and lifestyle perks.
- Other info: Great opportunities for professional growth and collaboration with diverse teams.
- Why this job: Make a real impact on IT service management and governance practices.
- Qualifications: Experience in IT Service Management and strong understanding of ITIL principles.
The predicted salary is between 47500 - 47500 £ per year.
Your new company is seeking an IT Service Manager (Governance & Resilience) on a 6 month FTC basis for a large and expanding organisation based in Sheffield during a period of change and transformation. You will join a well-established IT Governance & Resilience team within a broader IT Operations function, working alongside Service Delivery, Platforms & Infrastructure, and Information Security teams. Reporting to the IT Service Management Senior Manager, you will play a key role in operating, improving and embedding ITIL 4-aligned governance and service management practices.
You will lead governance workstreams across Change Enablement, Release Management and service resilience, ensuring strong control frameworks, audit readiness and operational stability. Working in an agile environment, you will take ownership of outcomes, using data, insights and stakeholder collaboration to drive continuous improvement and embed effective governance controls into both delivery and live service operations.
Your new role:
- Operate and continuously improve governance practices, including Change Enablement, Release Management, Service Validation & Testing, and IT Service Continuity.
- Coordinate Release Management governance, ensuring controlled deployments with appropriate approvals and readiness checks.
- Support internal and external audit activity, including evidence gathering, remediation tracking and governance input.
- Conduct technology risk and control assessments, driving mitigation and escalation where required.
- Embed governance controls into agile delivery processes and operational workflows.
- Produce and enhance governance reporting (KPIs, KRIs, control effectiveness) to drive insights and improvements.
- Support business resilience and continuity planning, including Business Impact Assessments and recovery activities.
- Maintain governance artefacts and ensure compliance with internal and regulatory standards.
What you'll need to succeed:
- Proven experience within Enterprise IT Service Management / IT Operations.
- Strong understanding and practical application of ITIL (ideally ITIL 4).
- Experience leading governance forums such as Change Advisory Boards (CAB).
- Solid knowledge of risk management, controls and audit processes.
- Strong stakeholder engagement skills with the ability to influence at all levels.
- Desirable: Experience in complex or fast-paced organisations.
- Familiarity with tools such as JIRA or other service management platforms.
- Exposure to resilience, BCM or incident management environments.
What you'll get in return:
- Competitive salary up to £47,500 pro rata.
- 15% employer pension contribution.
- 30 days annual leave + bank holidays, with option to buy/sell leave.
- Hybrid and flexible working arrangements.
- Discretionary bonus scheme.
- Healthcare cash plan, life assurance and income protection.
- Cycle to work scheme and a wide range of lifestyle benefits (retail, travel, tech discounts).
- Enhanced family leave and paid volunteering days.
What you need to do now: If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
IT Service Manager -Governance/Resilience in Sheffield employer: Hays Technology
Join a dynamic and expanding organisation in Sheffield as an IT Service Manager, where you will be part of a supportive IT Governance & Resilience team dedicated to driving transformation. With a strong emphasis on employee growth, the company offers competitive salaries, generous leave policies, and flexible working arrangements, alongside a comprehensive benefits package that includes a 15% pension contribution and lifestyle perks. This is an excellent opportunity for those looking to make a meaningful impact in a collaborative environment while advancing their career in IT service management.
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Manager -Governance/Resilience in Sheffield
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work in governance and resilience. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by brushing up on ITIL 4 principles and governance practices. We recommend practising common interview questions related to service management and resilience to show you’re the right fit for the role.
✨Tip Number 3
Showcase your experience with real-life examples! When discussing your background, highlight specific projects where you improved governance or managed change effectively. This will make you stand out as a candidate.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace IT Service Manager -Governance/Resilience in Sheffield
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the job description. Highlight your experience with ITIL and governance practices, as well as any relevant tools like JIRA. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the IT Service Manager role. Share specific examples of your past achievements in governance and service management that relate to our needs.
Showcase Your Stakeholder Skills:Since strong stakeholder engagement is key for this role, make sure to mention your experience in influencing and collaborating with various teams. We love seeing how you can drive continuous improvement through teamwork!
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Hays Technology
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL 4 knowledge before the interview. Be ready to discuss how you've applied ITIL principles in your previous roles, especially in governance and service management. This will show that you understand the framework and can effectively implement it in their organisation.
✨Showcase Your Stakeholder Skills
Prepare examples of how you've engaged with stakeholders at various levels. Highlight instances where you've influenced decisions or driven change through collaboration. This is crucial for the role, so having specific anecdotes will help demonstrate your capability.
✨Be Ready for Governance Scenarios
Expect questions around governance practices, particularly in Change Enablement and Release Management. Think about challenges you've faced in these areas and how you overcame them. This will illustrate your problem-solving skills and your ability to maintain control frameworks.
✨Familiarise Yourself with Tools
If you have experience with tools like JIRA or other service management platforms, be prepared to discuss how you've used them in past roles. If you're not familiar with them, do a bit of research to understand their functionalities. This shows your willingness to learn and adapt to new technologies.
