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- Tasks: Lead the transition of new IT services, ensuring smooth deployment and support.
- Company: Join Yolk Recruitment, a dynamic team connecting talent with top clients.
- Benefits: Enjoy competitive pay, flexible work options, and a supportive team culture.
- Why this job: Be at the forefront of IT innovation and make a real impact in service delivery.
- Qualifications: Experience in IT service management and strong leadership skills are essential.
- Other info: This role offers opportunities for professional growth and development.
A job opportunity has arisen for an experienced Service Transition Lead to join a highly established organisation during a period of rapid technical and business transformation. The Service Transition Lead will be responsible for ensuring smooth transitions of new and updated services into live service. You will collaborate with several IT teams, conduct impact assessments, implement effective transition plans to minimise service transitions and facilitate the transition of service change aspects from the project teams through transition to service management. The Service Transition Lead will take responsibility for the service transition process within the project management methodology. Reporting into the Service Delivery Management Team, you will liaise closely with project teams, service owners and service delivery managers, Infrastructure teams and Change management. The successful candidate should be able to demonstrate: A proven track record of having worked as a Service Transition Lead or in a similar position ITIL 4 Practitioner in Service Management or equivalent Experience working in IT Service transition Experience in an IT service environment within a complex and diverse organisation Knowledge of ITIL service management processes Excellent stakeholder management and communication skills This position offers excellent scope for career progression plus a benefits package that includes: 25 days annual leave plus bank holidays Pension scheme (5% employee contribution, 10% employer contribution) Bonus scheme (up to 15%) 14 x salary Life Insurance Flexible benefits scheme options including corporate gym memberships, dental insurance, and health cash-plans Access to Financial Wellbeing Programme Enhanced pay for parental leave Retail discounts and cashback scheme Flexible/hybrid working optionsThis position will be based on a hybrid working set-up from the Newport office. If you would like to discuss this position in more detail, please apply with an updated CV. Hays also offer £500 worth of high street vouchers for all successful referrals. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Service Transition Lead employer: Hays Technology
Contact Detail:
Hays Technology Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Transition Lead
✨Tip Number 1
Familiarize yourself with IT service management frameworks like ITIL. Understanding these frameworks will help you demonstrate your expertise in managing service transitions effectively.
✨Tip Number 2
Network with professionals in the IT service management field. Attend industry events or join online forums to connect with others who can provide insights and potentially refer you to opportunities.
✨Tip Number 3
Prepare to discuss specific examples of successful service transitions you've managed in the past. Highlighting your hands-on experience will show your capability to handle the responsibilities of this role.
✨Tip Number 4
Stay updated on the latest trends and technologies in IT service management. Being knowledgeable about current tools and practices will set you apart as a candidate who is ready to lead service transitions effectively.
We think you need these skills to ace Service Transition Lead
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Service Transition Lead position. Understand the key responsibilities and required skills, so you can tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize your experience with IT service transitions, project management, and any relevant methodologies you've used. Be specific about your achievements in these areas.
Showcase Your Skills: Make sure to highlight skills that are crucial for the role, such as planning, impact assessments, and deployment strategies. Use examples from your past work to demonstrate how you've successfully managed similar processes.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also expresses your enthusiasm for the role. Explain why you are a great fit for the company and how you can contribute to their success.
How to prepare for a job interview at Hays Technology
✨Understand the Service Transition Process
Make sure you have a solid grasp of the service transition process. Be prepared to discuss your experience with planning, impact assessments, and deployment strategies. Highlight specific examples where you've successfully managed transitions.
✨Showcase Your Leadership Skills
As a Service Transition Lead, you'll need to demonstrate strong leadership abilities. Prepare to share instances where you've led teams through challenging transitions, focusing on how you motivated and guided your team to success.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills in real-world situations. Think about potential challenges in service transitions and how you would address them, showcasing your critical thinking and adaptability.
✨Research the Company and Its IT Services
Familiarize yourself with the company's IT services and any recent updates or changes. This knowledge will allow you to tailor your responses and demonstrate your genuine interest in the role and the organization.
