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- Tasks: Manage and service Toshiba printers/copiers, install new equipment, and ensure customer satisfaction.
- Company: Join a leading recruitment agency focused on connecting talent with opportunities.
- Benefits: Enjoy flexible working hours and the chance to develop your technical skills.
- Why this job: Be part of a dynamic team that values communication and customer relationships.
- Qualifications: Technical skills in servicing printers/copiers and strong communication abilities are essential.
- Other info: This role is based in London, perfect for those looking to grow in a tech-driven environment.
The predicted salary is between 28800 - 43200 £ per year.
This role is for a Service Engineer to manage our base of mainly Toshiba printers/copiers in the London area with a small number of Ricoh machines. You will be required to service our customer base as and when required, as well as install new equipment when we win new business.
Customer service is absolutely key to our relationship, therefore, alongside technical ability we are looking for an excellent communicator with customers and our own team.
Service Engineer - Toshiba Printers/Copiers employer: Hays Technology
Contact Detail:
Hays Technology Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Engineer - Toshiba Printers/Copiers
✨Tip Number 1
Familiarise yourself with Toshiba and Ricoh products. Understanding the technical specifications and common issues can help you stand out during interviews, as you'll be able to demonstrate your knowledge and readiness to tackle challenges.
✨Tip Number 2
Brush up on your customer service skills. Since this role heavily relies on communication with customers, practice articulating how you've successfully resolved customer issues in the past, showcasing your ability to maintain strong relationships.
✨Tip Number 3
Network with professionals in the printing and copier industry. Attend local events or join online forums where you can connect with others in the field. This can provide valuable insights and potentially lead to referrals.
✨Tip Number 4
Prepare for practical assessments. If the interview process includes hands-on evaluations, practice troubleshooting common printer issues or performing installations. Being well-prepared will boost your confidence and show your technical prowess.
We think you need these skills to ace Service Engineer - Toshiba Printers/Copiers
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Service Engineer position. Highlight your relevant experience with Toshiba printers and copiers, as well as any customer service skills.
Tailor Your CV: Customise your CV to reflect your technical skills and experience related to servicing printers and copiers. Include specific examples of past roles where you demonstrated excellent communication and customer service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and your understanding of the importance of customer service. Mention how your technical abilities align with the needs of the company and express your enthusiasm for working with their team.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at Hays Technology
✨Showcase Your Technical Skills
Make sure to highlight your experience with Toshiba printers and copiers, as well as any knowledge of Ricoh machines. Be prepared to discuss specific technical challenges you've faced and how you resolved them.
✨Emphasise Customer Service
Since customer service is key in this role, be ready to share examples of how you've successfully managed customer relationships in the past. Demonstrating your ability to communicate effectively with clients will set you apart.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle real-life situations, such as a malfunctioning printer during a critical time for a client. Think through your problem-solving process and be ready to articulate it clearly.
✨Research the Company
Familiarise yourself with Hays Specialist Recruitment Limited and their values. Understanding their approach to recruitment and customer service will help you align your answers with what they are looking for in a candidate.
