At a Glance
- Tasks: Lead a team to deliver top-notch IT support and drive service improvements.
- Company: A forward-thinking organisation prioritising service excellence and continuous improvement.
- Benefits: Competitive salary, hybrid working, flexible hours, and generous pension scheme.
- Other info: Opportunity for career growth in a dynamic environment.
- Why this job: Join a values-driven company and make a real impact in IT support.
- Qualifications: Experience in IT support leadership and strong team management skills.
The predicted salary is between 52022 - 57187 £ per year.
Your new company is a forward-thinking organisation based in Ashton-under-Lyne seeking an experienced Service Desk Manager to lead and develop their IT support function. This is an excellent opportunity to join a values-driven business that prioritises service excellence and continuous improvement.
Your new role involves overseeing the delivery of high-quality IT support services across the organisation. You will lead a team of service desk analysts, ensuring efficient resolution of incidents and requests while driving service improvements and maintaining strong stakeholder relationships.
What you’ll need to succeed:
- Proven experience in a Service Desk Manager or IT Support leadership role
- Strong knowledge of IT service management principles (ITIL desirable)
- Demonstrated ability to manage and develop high-performing teams
- Excellent stakeholder management and communication skills
- A proactive approach to service improvement and problem-solving
- Driving Licence and ability to travel to another site in Greater Manchester as required
What you’ll get in return:
- Competitive salary of 52,022 - 57,187 per annum
- 5,052 car allowance
- Hybrid working (2-3 days a week in the office)
- Flexible working arrangements including 4 days compressed weeks available
- Generous pension scheme
- Occupational sick pay
- BHSF Health Membership
If you’re interested, please apply now.
Service Desk Manager employer: Hays Technology
Join a forward-thinking organisation in Ashton-under-Lyne that values service excellence and continuous improvement. As a Service Desk Manager, you will thrive in a supportive work culture that encourages professional growth and offers flexible working arrangements, including hybrid options and compressed weeks. With competitive salaries and generous benefits, this is an excellent opportunity for those seeking meaningful and rewarding employment in IT support leadership.
