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- Tasks: Lead the design of user-centred HR services and create a seamless digital experience.
- Company: Join a dynamic team focused on high-impact HR transformation.
- Benefits: Competitive daily rate, flexible location, and opportunities for professional growth.
- Other info: Mentor others and drive change in a collaborative environment.
- Why this job: Shape the future of HR services and make a real difference in employee experiences.
- Qualifications: Experience in service design and strong stakeholder management skills required.
The predicted salary is between 54000 - 90000 £ per year.
Location: Based at any client hub around the UK, however must be willing to travel to York for big team meet ups.
We are looking for a Lead Service Designer to join a high-impact HR transformation programme focused on delivering a seamless, user-centred digital experience. This role is pivotal in shaping how employees interact with HR services, using GDS principles and ServiceNow to create a streamlined, intuitive service portal.
You will work closely with senior stakeholders, business analysts, and cross-functional teams to design services that reduce inefficiencies, elevate user experience, and support strategic workforce planning.
Key Responsibilities:- Lead the design of HR services aligned with Government Digital Service (GDS) standards.
- Collaborate with stakeholders across the business to understand service pain points and opportunities.
- Evaluate and redesign existing HR contact routes (e.g. generic mailboxes) into a unified digital portal.
- Shape and refine a tiered HR service desk model.
- Translate business needs into a ServiceNow-based service catalogue and digital experience.
- Drive stakeholder engagement and behavioural change across the organisation.
- Mentor and guide team members in service design best practices.
- Support demand management and query service functions.
- Contribute to strategic goals including automation and headcount reduction through service efficiency.
- Proven experience in service design, ideally within GDS frameworks.
- Strong background in stakeholder management, communication, and business engagement.
- Experience working on HR transformation or within HR service environments (desirable).
- Familiarity with ServiceNow or similar service management platforms.
- Ability to lead and mentor design teams, fostering collaboration and innovation.
- Skilled in identifying user needs and translating them into actionable service improvements.
- Comfortable navigating complex organisational structures and driving change.
This role is less about making tech work and more about making people relationships work. You will need empathy, curiosity, and the ability to inspire others to embrace change. You will help teams see the value in shifting away from transactional tasks and toward more strategic, rewarding work.
Service Designer employer: Hays Technology
Contact Detail:
Hays Technology Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Designer
✨Tip Number 1
Network like a pro! Reach out to your connections in the HR and service design space. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Showcase your skills! Create a portfolio that highlights your best service design projects, especially those that align with GDS principles. This will give potential employers a clear view of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by practising common questions related to service design and stakeholder management. Use the STAR method (Situation, Task, Action, Result) to structure your answers and demonstrate your impact in previous roles.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might just be perfect for you. Plus, it’s a great way to ensure your application gets seen by the right people.
We think you need these skills to ace Service Designer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in service design, especially within GDS frameworks. We want to see how your skills align with the role, so don’t hold back on showcasing relevant projects!
Showcase Your Stakeholder Skills: Since this role involves a lot of collaboration, emphasise your experience in stakeholder management. Share examples of how you've successfully engaged with different teams and driven change – it’s all about those people relationships!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key achievements stand out. Remember, less is often more!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at StudySmarter!
How to prepare for a job interview at Hays Technology
✨Know Your GDS Principles
Make sure you brush up on the Government Digital Service (GDS) principles before your interview. Being able to discuss how these principles apply to service design will show that you understand the framework and can lead projects effectively.
✨Showcase Your Stakeholder Management Skills
Prepare examples of how you've successfully engaged with stakeholders in the past. Highlight specific situations where you identified pain points and collaborated to create solutions, as this is crucial for the role.
✨Demonstrate Your Empathy and Curiosity
This role is all about relationships, so be ready to share how you’ve used empathy to understand user needs. Discuss how your curiosity drives you to explore innovative solutions that enhance user experience.
✨Prepare for Scenario-Based Questions
Expect questions that ask you to solve hypothetical problems related to HR services. Think through potential scenarios and how you would approach redesigning contact routes or implementing a new service portal using ServiceNow.