At a Glance
- Tasks: Lead service design activities and facilitate collaborative workshops to enhance user experiences.
- Company: Join a forward-thinking organisation focused on meaningful transformation.
- Benefits: Competitive daily rate, fully remote work, and opportunities for professional growth.
- Other info: Collaborate with diverse teams and drive innovative solutions.
- Why this job: Shape impactful services and champion user-centred design in a dynamic environment.
- Qualifications: Experience in Service Design and User-Centred Design is essential.
Service Design 500 to 550pd - Fully Remote We are seeking an experienced Service Designer to play a key role within a major transformation programme. This is an opportunity for a passionate user-centred design practitioner to shape and improve services that deliver meaningful outcomes for users, stakeholders and the organisation. The successful candidate will lead multidisciplinary teams through discovery, service mapping, service blueprinting, prototyping and testing, helping define problems clearly before designing and validating solutions. This role is ideal for someone whose primary discipline is Service Design and User-Centred Design (UCD), rather than project delivery, PMO or change management. You will champion user-centred ways of working, facilitate collaboration across diverse stakeholder groups, and build the capability of others to adopt evidence-led service design approaches. Key Responsibilities Lead service design activities across discovery, alpha and iterative delivery phases. Facilitate workshops and collaborative sessions that bring together users, stakeholders and delivery teams to build shared understanding and momentum. Guide multidisciplinary teams through complex problem-solving and transformation initiatives. Create and maintain service maps, service blueprints, journey maps and other design artefacts that support decision-making. Use research, data, anal...
Service Design & Transformation employer: Hays Technology
Join a dynamic technology team as an Application Engineer/Web Developer, where innovation meets collaboration in a fast-paced environment. Enjoy flexible working arrangements and an industry-leading benefits package, including a generous bonus and pension scheme, while contributing to the development of high-quality digital platforms. With ample opportunities for professional growth and a culture that promotes knowledge sharing and best practices, this role is perfect for those looking to make a meaningful impact in the tech industry.
