At a Glance
- Tasks: Lead a team to enhance IT service delivery and improve operational processes.
- Company: Join a large organisation transforming its technology and services.
- Benefits: Competitive salary, career growth, and the chance to shape service excellence.
- Other info: Opportunity to drive continuous improvement and automation in a supportive team.
- Why this job: Make a real impact in a dynamic environment with cutting-edge cloud technology.
- Qualifications: Experience in service delivery management and cloud environments is essential.
The predicted salary is between 60000 - 80000 £ per year.
An exciting opportunity has arisen for an experienced Senior Service Delivery Manager to join a large, complex organisation undergoing significant technology and service transformation. This is a key leadership position responsible for delivering high-quality IT services that support business operations and drive an excellent end-user experience.
As the Senior Service Delivery Manager, you will manage a team of 8 (including Service Desk and Field Engineers - including two team leads) and take ownership of improving operational processes, including ensuring SLAs and KPIs are met. You will initially be responsible for reviewing the current Service Desk team, agreeing an action plan to ensure a high-performing service desk function, as well as implementing and maintaining ITIL best practice.
Longer term, the role will take ownership of continuous improvement and automation, as well as ensuring successful tech adoption across the business through the development and delivery of a long-term service model that is fit for purpose. The organisation is fully Azure based, so we are looking for someone who has previously worked for a large/complex predominantly Cloud organisation and overseen a team through significant change.
There are high expectations of the person coming into this role to hit the ground running and be able to quickly demonstrate a tangible action plan to improve processes and service delivery.
Senior Service Delivery Manager employer: Hays Technology
Join a dynamic and forward-thinking organisation that prioritises innovation and excellence in IT service delivery. As a Senior Service Delivery Manager, you will thrive in a collaborative work culture that values continuous improvement and professional growth, with ample opportunities to lead transformative projects in a fully Azure-based environment. Enjoy competitive benefits and the chance to make a meaningful impact in a large, complex organisation committed to delivering exceptional end-user experiences.
