Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support the Head of Service Management and oversee daily operations.
- Company: Join a leading organization focused on IT Service Management.
- Benefits: Enjoy a daily rate of £600-£650 and remote work flexibility.
- Why this job: Make a meaningful impact in a supportive, collaborative environment.
- Qualifications: Extensive ITSM experience and strong communication skills required.
- Other info: Immediate start for a 3-6 month contract with occasional office travel.
Role Overview Our client is looking for a dynamic and motivated Senior ITSM Consultant to support the Head of Service Management. This role focuses on alleviating the operational workload, ensuring service management stability and efficiency. This is a 3-6 month contract role, offering a daily rate of £600 – £650 outside IR35. The position is primarily remote, with occasional travel to the office as and when required. The start date is immediate. Responsibilities Oversee and support BAU Service Management operations, ensuring stability and effective collaboration with support partners. Assist in recruitment efforts to expand the service management function. Provide insights and support for the ITSM Transformation programme. Manage Risk and Audit activities. Offer additional support as required by the Head of Service Management. What you'll need to succeed Extensive experience in IT Service Management, especially within the SIAM/Service Management domain. Demonstrated ability to oversee and support BAU Service Management operations. Experience in recruitment and function build-out. Deep understanding of ITSM Transformation programmes. Competence in managing Risk and Audit activities. Strong communication and interpersonal skills. A proactive and driven mindset, capable of handling significant responsibilities independently. What you'll get in return A daily rate of £600 – £650 outside IR35. Predominantly remote work, offering flexibility and a good work-life balance. The chance to work with a leading organisation and make a meaningful impact. A supportive and collaborative work environment. An immediate start with a 3-6 month contract. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Senior ITSM Consultant employer: Hays Technology
Contact Detail:
Hays Technology Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior ITSM Consultant
✨Tip Number 1
Make sure to highlight your extensive experience in IT Service Management during any discussions. Be prepared to share specific examples of how you've overseen BAU operations and contributed to service management stability.
✨Tip Number 2
Since this role involves recruitment efforts, think about how you can demonstrate your experience in building out service management functions. Prepare to discuss your approach to identifying and attracting top talent.
✨Tip Number 3
Familiarize yourself with the ITSM Transformation programmes and be ready to discuss your insights or experiences related to these initiatives. Showing your understanding of transformation processes can set you apart.
✨Tip Number 4
Given the importance of managing Risk and Audit activities in this role, prepare to talk about your previous experiences in this area. Highlight any specific frameworks or methodologies you have used to manage risks effectively.
We think you need these skills to ace Senior ITSM Consultant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your extensive experience in IT Service Management, particularly within the SIAM/Service Management domain. Use specific examples that demonstrate your ability to oversee BAU Service Management operations.
Craft a Strong Cover Letter: Write a cover letter that showcases your proactive mindset and strong communication skills. Mention your experience with ITSM Transformation programmes and how you can contribute to the client's needs.
Highlight Relevant Skills: In your application, emphasize your competence in managing Risk and Audit activities. This is crucial for the role, so make sure to provide concrete examples of your past experiences in these areas.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter to ensure there are no errors. A polished application reflects your attention to detail and professionalism, which are key traits for this position.
How to prepare for a job interview at Hays Technology
✨Showcase Your ITSM Expertise
Make sure to highlight your extensive experience in IT Service Management, particularly within the SIAM/Service Management domain. Be prepared to discuss specific examples of how you've overseen BAU Service Management operations and contributed to service stability.
✨Demonstrate Recruitment Experience
Since the role involves assisting in recruitment efforts, be ready to share your experiences in building out service management functions. Discuss any successful recruitment strategies you've implemented and how they benefited your previous teams.
✨Discuss ITSM Transformation Insights
Prepare to provide insights into ITSM Transformation programmes you've been involved with. Talk about the challenges you faced, the solutions you implemented, and the outcomes achieved to demonstrate your deep understanding of this area.
✨Exhibit Strong Communication Skills
Given the importance of communication in this role, practice articulating your thoughts clearly and confidently. Be ready to discuss how you've effectively collaborated with support partners and managed Risk and Audit activities in past roles.
