At a Glance
- Tasks: Handle customer complaints and provide clear guidance throughout the complaint process.
- Company: A regulatory organisation dedicated to maintaining high standards in communication.
- Benefits: Competitive salary, supportive work environment, and opportunities for professional growth.
- Other info: Collaborative team atmosphere with a focus on safeguarding vulnerable individuals.
- Why this job: Make a real difference by helping individuals navigate complex issues with empathy.
- Qualifications: Experience in complaint handling and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
This regulatory organisation manages cases relating to concerns and complaints, playing a vital role in providing clear guidance and maintaining high standards of communication throughout the complaint process.
Your new role:
- Respond to customer complaints and concerns via telephone and in writing, including enquiry closures and post-closure communication.
- Organise and facilitate provisional enquiry meetings with complainants.
- Analyse and summarise complex case information accurately and effectively.
- Manage a caseload of liaison work, working collaboratively with colleagues across the organisation.
- Arrange, facilitate, and transcribe telephone complaints where required.
- Provide clear explanations of processes and decisions to stakeholders during and after case closure.
- Apply safeguarding policies to protect vulnerable individuals.
What you’ll need to succeed:
- Proven experience handling complaints and providing advice via phone, email, and written correspondence.
- Strong understanding of working within policies, procedures, and service standards, including the Data Protection Act.
- Proficiency with IT systems, including MS Word, Excel, Outlook, and case management databases.
- Excellent communication skills, with the ability to convey complex or sensitive information clearly and appropriately.
- Strong interpersonal skills, with the ability to build rapport and demonstrate empathy while maintaining professional boundaries.
Senior Admin/Liaison Assistant employer: Hays Technology
As a regulatory organisation dedicated to maintaining high standards of communication and guidance, we pride ourselves on fostering a supportive work culture that values employee growth and development. Our team enjoys a collaborative environment where every member plays a crucial role in ensuring the well-being of vulnerable individuals, with opportunities for professional advancement and continuous learning. Located in a vibrant area, we offer a unique chance to make a meaningful impact while enjoying a fulfilling career.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Admin/Liaison Assistant
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the lookout for a Senior Admin/Liaison Assistant role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common questions related to handling complaints and communication skills. Practise your responses, focusing on how you've successfully managed similar situations in the past. We want you to shine!
✨Tip Number 3
Showcase your skills! When you get the chance to meet potential employers, highlight your experience with IT systems and your ability to analyse complex information. Make sure they see how you can contribute to maintaining high standards in their organisation.
✨Tip Number 4
Don't forget to apply through our website! It's a great way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged in their job search. Let's get you that dream role!
We think you need these skills to ace Senior Admin/Liaison Assistant
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight your experience with handling complaints and providing advice. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant experience!
Be Clear and Concise:When writing your application, clarity is key! Use straightforward language to convey your points, especially when discussing complex case information. Remember, we appreciate a well-structured application that’s easy to read.
Showcase Your Communication Skills:Since this role involves a lot of communication, make sure to demonstrate your excellent communication skills in your written application. Use examples that show how you’ve effectively conveyed sensitive information in the past.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Hays Technology
✨Know Your Stuff
Make sure you understand the organisation's role in managing complaints and concerns. Familiarise yourself with their policies, especially around the Data Protection Act. This will show that you're not just interested in the job, but also in how they operate.
✨Practice Your Communication Skills
Since the role involves a lot of communication, practice explaining complex information clearly and concisely. You might want to role-play common scenarios with a friend to get comfortable with conveying sensitive information while maintaining professionalism.
✨Showcase Your Empathy
During the interview, highlight your interpersonal skills and ability to build rapport. Share examples from your past experiences where you've successfully handled complaints, demonstrating your empathy and understanding of vulnerable individuals.
✨Be Tech-Savvy
Brush up on your IT skills, particularly with MS Word, Excel, and any case management databases. Be prepared to discuss how you've used these tools in previous roles to manage caseloads or facilitate communication effectively.
