At a Glance
- Tasks: Lead user research to shape accessible and inclusive digital services.
- Company: Join a major public sector transformation programme with a focus on user needs.
- Benefits: Competitive daily rate, predominantly remote work, and opportunities for impactful contributions.
- Other info: Occasional travel required for user research activities.
- Why this job: Make a real difference in public services while working in a dynamic, agile environment.
- Qualifications: Experience in user research within the Public Sector and knowledge of GDS standards.
The predicted salary is between 55000 - 65000 £ per year.
Location: Predominantly Remote (occasional travel required for user research activities)
Rate: 492 per day (Umbrella)
IR35 Status: Inside IR35
Security Clearance: Active SC Clearance and BPSS required
Your New Role
We are currently recruiting for an experienced User Researcher to join a major public sector transformation programme. This is an exciting opportunity to play a key role in shaping digital services that are accessible, inclusive, and truly centred around user needs. Working within a multidisciplinary agile environment, you will lead and deliver user research across different stages of the service lifecycle, helping teams make evidence-based decisions that improve user outcomes and support wider organisational transformation. The successful candidate will have extensive experience working within the Public Sector and a strong understanding of Government Digital Service (GDS) standards and ways of working.
What You’ll Be Doing
- Planning and conducting user research activities using appropriate qualitative and quantitative research methods.
- Understanding and applying a range of user research methods across different service lifecycle phases and advising teams on best practice.
- Synthesising and communicating user insights in a clear, impactful way to influence service design, policy development, and strategic decision-making.
- Establishing and embedding a strong user-centred design culture within the organisation.
