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- Tasks: Maximise income collection and support customers in managing their rent arrears.
- Company: Dynamic housing organisation focused on customer success and financial stability.
- Benefits: Hybrid work, weekly pay, and potential for role extension.
- Why this job: Make a real difference in people's lives while developing your career in housing.
- Qualifications: Experience in rent arrears recovery and strong communication skills.
- Other info: Join a motivated team dedicated to positive outcomes for customers.
The predicted salary is between 36000 - 60000 £ per year.
Are you an experienced housing professional with a strong track record in income collection and arrears management? My Manchester based client is looking for a proactive and customer‑focused Rent Arrears Specialist to join the team.
About the Role
As a Rent Arrears Specialist, you will play a key role in maximising income collection and supporting customers to sustain their tenancies. You will take ownership of rent and service charge accounts across all tenures, managing cases confidently from initial arrears through to court action where necessary.
Key Responsibilities
- Proactively pursue rent arrears using a housing management system, ensuring prompt and effective action.
- Manage rent and service charge accounts up to court level for all tenure types across the organisation.
- Support with tenancy sign-ups, clearly communicating payment expectations and required rent in advance.
- Work directly with customers to secure sustainable payment arrangements and maintain consistently high income collection rates.
- Provide advice, support, and guidance on rent responsibilities and arrears prevention.
- Collaborate with internal teams to resolve issues and promote positive tenancy outcomes.
You will bring:
- Recent experience in rent arrears recovery, ideally using a housing management system.
- Experience working within social housing or commercial housing environments.
- Strong knowledge of arrears processes, legislation, and income management best practice.
- Excellent communication skills with a customer‑first approach.
- Confidence handling complex cases and progressing them through formal recovery stages when required.
Why join my client?
You will be part of a supportive, motivated team committed to delivering great outcomes for our customers and ensuring financial stability across the business.
Hybrid. Initially a temporary role 1-3 months with possibilities of extension. Weekly pay.
If you are interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn’t quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Rent arrears specialist employer: Hays Technology
Contact Detail:
Hays Technology Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Rent arrears specialist
✨Tip Number 1
Network like a pro! Reach out to your contacts in the housing sector and let them know you're on the lookout for opportunities. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of arrears processes and legislation. Be ready to share specific examples of how you've successfully managed rent arrears in the past – this will show you're the right fit for the role!
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values. Check out our website for roles that excite you, and tailor your approach to each one. A personal touch goes a long way!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can keep you top of mind and shows your enthusiasm for the position. Plus, it’s a great chance to reiterate why you’re the perfect fit for their team.
We think you need these skills to ace Rent arrears specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in income collection and arrears management. Use specific examples that showcase your skills and achievements in similar roles to grab our attention!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Explain why you're the perfect fit for the Rent Arrears Specialist role, focusing on your proactive approach and customer-first mindset. Keep it engaging and personal.
Showcase Relevant Experience: When detailing your work history, emphasise any recent experience with rent arrears recovery and housing management systems. We want to see how you've successfully managed cases and supported customers in the past.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any updates from us!
How to prepare for a job interview at Hays Technology
✨Know Your Stuff
Make sure you brush up on your knowledge of rent arrears recovery and the relevant legislation. Familiarise yourself with common processes and best practices in income management, as this will show your expertise and confidence during the interview.
✨Showcase Your Experience
Prepare specific examples from your past roles where you've successfully managed rent arrears or supported customers in maintaining their tenancies. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your achievements.
✨Customer-First Mindset
Demonstrate your customer-focused approach by discussing how you've effectively communicated payment expectations and built sustainable payment arrangements. This will resonate well with the hiring team, as they value a proactive and supportive attitude towards customers.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's approach to income collection and how they support their team. This shows your genuine interest in the role and helps you assess if the company culture aligns with your values.
