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For Companies At a Glance
- Tasks: Provide top-notch technical support and manage network infrastructure for educational applications.
- Company: Join a dynamic team focused on digital transformation in education.
- Benefits: Enjoy flexible hours, mileage reimbursement, and an excellent benefits package.
- Why this job: Make a real difference by supporting schools with cutting-edge technology.
- Qualifications: Proficient in Microsoft 365 and network management; customer-focused attitude required.
- Other info: Hybrid role with opportunities for professional growth and development.
Your new role
The information below covers the role requirements, expected candidate experience, and accompanying qualifications.
Are you a proactive and customer-focused IT professional with a strong understanding of Microsoft 365, the latest Microsoft server technologies, Wi-Fi, and network infrastructure? Do you enjoy getting out and pride yourself on delivering the best face-to-face support?
This is a hybrid role, part WFH and part site-based role, so you need your own transport, but mileage is paid.
What you\’ll need to succeed
Key Responsibilities:
Technical Support:
Provide comprehensive support for educational applications, cloud technologies, and network infrastructure, ensuring efficient resolution of issues and proactive maintenance.
System Management:
Manage the installation, upgrade, and maintenance of network infrastructure and a range of applications, ensuring systems are updated and functioning optimally.
Maintain all technical documentation relating to a customer site.
Project Assistance:
Collaborate with the Project Manager on digital transformation projects, managing the planning and implementation phases.
Service Support:
Act as a senior point of reference for service desk colleagues, maintaining open communication with clients throughout the incident resolution process.
Quality Service:
Strive to deliver the highest quality service, demonstrating a commitment to customer care and effective communication with both technical and non-technical staff.Requirements:
Proficient in Microsoft 365 administration and management, including Entra ID and Intune. An understanding of Microsoft server technologies such as Hyper-V, Active Directory, Group Policy, DNS, DHCP, iSCSi, WDS, MDT, Print Management. Experience of working with and managing wired and wireless network solutions, HP Aruba and CISCO Meraki is favourable. Proficient in supporting and managing MDM solutions, Intune and Meraki are favourable. Experienced in dealing with Windows desktop end user support.
What you\’ll get in return
Excellent benefits package
Flexible hours
What you need to do now
If you\’re interested in this role, click \’apply now\’ to forward an up-to-date copy of your CV, or call us now.
If this job isn\’t quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C\’s, Privacy Policy and Disclaimers which can be found at (url removed)
Projects and Technical Support Officer employer: Hays Technology
Contact Detail:
Hays Technology Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Projects and Technical Support Officer
✨Tip Number 1
Get to know the company inside out! Research their projects, values, and culture. This way, when you chat with them, you can show off your knowledge and enthusiasm for what they do.
✨Tip Number 2
Practice your technical skills! Since this role is all about IT support, brush up on your Microsoft 365 and network infrastructure knowledge. You never know when a tricky question might pop up during an interview!
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and even a foot in the door for that Projects and Technical Support Officer role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to reach out directly.
We think you need these skills to ace Projects and Technical Support Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Microsoft 365 and network infrastructure. We want to see how your skills match the role, so don’t be shy about showcasing your technical prowess!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Projects and Technical Support Officer role. Share specific examples of your customer-focused approach and technical support experience.
Showcase Your Problem-Solving Skills: In your application, mention instances where you’ve resolved technical issues or improved processes. We love proactive candidates who can think on their feet and deliver quality service!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Hays Technology
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, server technologies, and network infrastructure. Be ready to discuss specific tools like Entra ID, Intune, and how you've used them in past roles. This will show that you're not just familiar with the tech but can also apply it effectively.
✨Showcase Your Customer Service Skills
Since this role is customer-focused, prepare examples of how you've delivered excellent face-to-face support. Think about times when you resolved issues efficiently or went above and beyond for a client. This will highlight your commitment to quality service.
✨Prepare for Project Discussions
Familiarise yourself with digital transformation projects you've been involved in. Be ready to discuss your role in planning and implementation phases, and how you collaborated with project managers. This will demonstrate your ability to work as part of a team and manage technical projects.
✨Communicate Clearly and Confidently
Practice explaining technical concepts in simple terms, as you'll need to communicate with both technical and non-technical staff. Clear communication is key in this role, so consider doing mock interviews to refine your delivery and ensure you come across as approachable and knowledgeable.
