At a Glance
- Tasks: Lead the discovery and delivery of a cutting-edge Customer Insight Platform for fraud detection.
- Company: Join a high-profile government initiative with a focus on data and analytics transformation.
- Benefits: Hybrid working, competitive pay, and the chance to make a real impact.
- Other info: Collaborative teams and excellent career growth opportunities await you.
- Why this job: Be part of a revolutionary programme that transforms fraud detection capabilities.
- Qualifications: Experience in product management, agile environments, and data-driven decision making.
The predicted salary is between 30000 - 40000 £ per year.
Location: Telford (Primary Base) / Hybrid with travel to London & Stratford as required
Duration: 6 Months
Rate: £400
IR35 Status: PAYE Only
Clearance: BPSS Required
Please note: BPSS clearance is required for this position. The role is offered on a PAYE basis only in line with client requirements.
We are seeking an experienced Product Manager to lead a critical discovery and delivery initiative within HMRC's Customer Insight Platform (CIP). The Customer Insight Platform consists of multiple cross-functional agile teams responsible for collecting, analysing and enabling the use of customer interaction data at scale. A new workstream, known internally as Flocking and within HMRC as the Adaptive Detection System for Counter Fraud, is being established to transform fraud detection capabilities across HMRC.
This innovative programme aims to move fraud detection from reactive, rules-based approaches to a proactive, automated capability that identifies organised fraud networks and hidden relationships across large-scale datasets. The platform will enable investigators to uncover complex fraud patterns across banking, VAT, Self-Assessment, PAYE and other services in hours rather than weeks.
As Product Manager, you will lead the Discovery and Alpha phases, helping to define the product vision, roadmap and strategic direction before supporting planning, estimation and business case development for the subsequent build and live phases.
Essential Experience
- Proven experience creating and communicating a compelling product vision
- Extensive experience managing complex digital or data products throughout their lifecycle
- Experience working in Agile, Lean and Continuous Delivery environments
- Demonstrable success delivering products through Discovery, Alpha, Beta and Live phases
- Strong stakeholder management skills across technical and non-technical audiences
- Experience defining product metrics and using data to drive prioritisation and decision-making
- Ability to build and maintain product roadmaps aligned to wider organisational strategies
- Experience working with multiple engineering, DevOps and data platform teams
- Strong backlog management and prioritisation expertise
- Experience writing epics, user stories and acceptance criteria
- Ability to build consensus across diverse stakeholder groups
- Experience working within large-scale data, analytics or insight-driven environments
Key Skills
- Product Management
- Customer-Centred Design
- Agile & Lean Delivery
- Data-Driven Decision Making
- Product Strategy & Roadmapping
- Stakeholder Management
- Team Leadership & Coaching
- Commercial & Supplier Management
- Incident Management
- Workshop Facilitation
Tools & Technologies
- Jira
- Confluence
- Collaborative visualisation and modelling tools
- Data analytics and exploration tools such as: Splunk, Google Analytics, Superset
What You'll Get in Return
- Opportunity to work on a high-profile Government counter-fraud programme
- Involvement in a major data and analytics transformation initiative
- Collaborative environment working alongside multidisciplinary agile teams
- Exposure to large-scale data platforms and advanced analytics capabilities
- Hybrid working arrangement with a mix of remote and onsite collaboration
What You Need to Do Now
If you're an experienced Product Manager with a strong background in digital products, data platforms and Agile delivery, and you're looking to contribute to a nationally significant fraud detection programme, please apply now with your latest CV.
Product Manager - Customer Insight Platform (CIP) employer: Hays Technology
Join a dynamic technology team as an Application Engineer/Web Developer, where innovation meets collaboration in a fast-paced environment. Enjoy flexible working arrangements and an industry-leading benefits package, including a generous bonus and pension scheme, while contributing to the development of high-quality digital platforms. With ample opportunities for professional growth and a culture that promotes knowledge sharing and best practices, this role is perfect for those looking to make a meaningful impact in the tech industry.
StudySmarter Expert Advice🤫
We think this is how you could land Product Manager - Customer Insight Platform (CIP)
✨Connect with Product Management Communities
Dive into online communities like Product School or Mind the Product. Engage in discussions, share your insights, and ask questions. This can help you build relationships and visibility in the product management scene, plus you might hear about temp roles before they even get posted!
✨Attend Industry Meetups and Workshops
Check out local meetups or workshops specifically targeted at product management. These gatherings are prime spots to meet hiring managers and fellow practitioners. Plus, they often lead to connections that can help you land temporary roles.
✨Showcase Your Work with a Portfolio
Even if you're after a temporary gig, having a solid portfolio is key! Include case studies of past projects, highlighting your role and how you drove product success. Use platforms like Behance to display your work visually.
✨Apply Directly on Company Websites
When you spot a temp role like Product Manager - Customer Insight Platform (CIP) at Hays Technology, go straight to their website to apply. Direct applications often have a better chance of standing out since they show commitment. It's worth the extra effort, trust us!
We think you need these skills to ace Product Manager - Customer Insight Platform (CIP)
Some tips for your application 🫡
Show Off Your Product Sense:In product management, we want to see your understanding of user needs and business value. When you're crafting your CV and cover letter, highlight specific products you've worked on, the methodologies you used, and how those experiences shaped your product sense. If you have insights into user journey mapping, competitive analysis, or product lifecycle, make sure to feature them!
Highlight Relevant Experience:For a temporary role, employers often look for candidates who can hit the ground running. Make sure your written application showcases not just your past roles, but also specific outcomes you've driven. Don't shy away from using metrics—how did your contributions impact the product or team? We love when you quantify your achievements!
Be Ready to Adapt:Temporary positions can often lead to quick changes in direction. In your cover letter, convey your adaptability and eagerness to learn. Mention any experiences where you’ve had to pivot or adjust your approach to meet project goals. Talk about how you thrive in dynamic environments—it'll really resonate with us at Hays Technology!
Link to Your Portfolio:If you've worked on product roadmaps, user stories, or any visualisations, link to your portfolio in your application. Even a personal project that demonstrates your skills as a product manager can show your proactive approach. It's a great way for us to see your work in action and understand your style. And remember, apply through our website to make it easier for us to find you!
How to prepare for a job interview at Hays Technology
✨Show Off Your Product Knowledge
Make sure we can discuss the product lifecycle with confidence! Be ready to showcase your understanding of key concepts in product management, such as roadmap planning and user research. We want to hear about any tools you're familiar with, like JIRA or Trello, as they’re popular in this space!
✨Agile Mindset is Key
As a temporary role, they'll want us to hit the ground running. Brush up on Agile methodologies and be prepared for scenario-based questions where you might need to demonstrate how you'd handle shifting priorities or tight deadlines. Show that you can think on your feet and adapt quickly!
✨Bring Your Portfolio of Projects
If you've got any product projects up your sleeve—be it case studies or live examples—bring them along! For a temporary position, they’re going to want to see tangible results from your previous work, so don't hold back on demonstrating how you've made an impact in past roles.
✨Communicate Clearly and Concisely
They’ll be looking to see how you articulate your ideas, so practice your pitch! Make sure we can summarise complex product requirements into clear, understandable language. Being able to express yourself well is vital in product management, especially in a temporary role where quick collaboration is essential!
