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- Tasks: Provide 1st line IT support and troubleshoot hardware/software issues for internal staff.
- Company: Public sector organisation in Petersfield with a supportive IT team.
- Benefits: Temporary contract, standard hours, hands-on experience, and exposure to Microsoft technologies.
- Other info: Immediate start with opportunities for career growth in a close-knit team.
- Why this job: Gain practical IT experience while helping others in a dynamic environment.
- Qualifications: Experience in Helpdesk roles, strong communication skills, and basic Microsoft 365 knowledge.
The predicted salary is between 21 - 21 £ per hour.
A public sector organisation based in Petersfield, operating within a small and busy internal IT team. The organisation supports a Microsoft-based IT environment and provides on-site services to its internal workforce.
As an IT Helpdesk Analyst, you will provide on-site 1st line IT support to internal staff, acting as a first point of contact for day-to-day IT issues. This hands-on role will involve troubleshooting hardware and software issues, supporting new starters, and ensuring users receive a high level of customer service. You'll work closely with non-technical users, offering clear, practical guidance while logging and resolving support tickets as part of the wider IT team.
What you'll need to succeed:
- Previous experience in a 1st line Helpdesk or Service Desk role
- Confidence supporting non-technical end users
- Strong communication and customer service skills
- Basic knowledge of Microsoft 365, device management, and laptops
- Experience with hardware troubleshooting (laptops, peripherals, AV)
- Ability to prioritise tasks and remain calm under pressure
- Comfortable working 5 days per week on-site
- Experience in the public sector or exposure to SaaS platforms is desirable but not essential.
What you'll get in return:
- A temporary contract of at least 8 weeks (sickness cover)
- Standard working hours: 35 hours per week, 9:00am-5:00pm with a 1-hour lunch
- Immediate start (Monday following specification sign-off)
- Hands-on experience within a public sector IT environment
- Exposure to Microsoft technologies, Intune, SaaS applications, and transformation work
- A varied, practical role within a supportive and close-knit IT team
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
IT Help Desk in Petersfield employer: Hays Technology
Contact Detail:
Hays Technology Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Help Desk in Petersfield
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the public sector organisation. Understanding their values and how they operate will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your troubleshooting skills! Since you'll be providing 1st line support, brush up on common hardware and software issues. Being able to demonstrate your problem-solving abilities during the interview can really set you apart from other candidates.
✨Tip Number 3
Show off your communication skills! You'll be working with non-technical users, so practice explaining technical concepts in simple terms. During the interview, use examples from your past experience where you successfully helped someone understand a tech issue.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application. Plus, it shows you're serious about the role. Don’t forget to follow up after applying; a quick email can keep you on their radar!
We think you need these skills to ace IT Help Desk in Petersfield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Help Desk role. Highlight your experience in 1st line support and any relevant skills, like troubleshooting hardware and software issues. We want to see how you can bring value to our team!
Show Off Your Communication Skills: Since you'll be working with non-technical users, it's crucial to demonstrate your strong communication skills. Use clear and concise language in your application to show us you can explain techy stuff in a way everyone can understand.
Highlight Customer Service Experience: Customer service is key in this role! Share examples of how you've provided excellent support in previous positions. We love seeing candidates who are passionate about helping others and ensuring a great user experience.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the whole process smoother for both of us!
How to prepare for a job interview at Hays Technology
✨Know Your Tech Basics
Brush up on your knowledge of Microsoft 365 and common hardware issues. Be ready to discuss how you've tackled similar problems in the past, as this will show your practical experience and confidence in supporting non-technical users.
✨Showcase Your Customer Service Skills
Prepare examples that highlight your communication skills and ability to provide excellent customer service. Think about times when you helped someone who was frustrated or confused, and how you managed to resolve their issues calmly and effectively.
✨Practice Troubleshooting Scenarios
Anticipate common IT issues that might arise in a public sector environment and practice explaining how you would troubleshoot them. This could include anything from fixing a laptop that won’t start to helping someone set up their email.
✨Stay Calm Under Pressure
Be prepared to discuss how you prioritise tasks and manage stress during busy periods. Share specific instances where you successfully handled multiple requests at once while maintaining a high level of service.