At a Glance
- Tasks: Support the Customer Order Management team with vital administrative duties and data processing.
- Company: Join a global manufacturing organisation in a fast-paced, supportive environment.
- Benefits: Earn £15.23 per hour, enjoy hybrid working, and free on-site parking.
- Other info: Collaborative team culture with opportunities for personal growth.
- Why this job: Gain valuable experience in a global company while contributing to process improvements.
- Qualifications: Previous admin experience, strong data entry skills, and good Microsoft Office knowledge.
The predicted salary is between 15.23 - 15.23 £ per hour.
Your new company A global manufacturing organisation is seeking a Customer Order Management Administrator to join its Customer Order Management team based in Peterborough.
This is an excellent opportunity to join a well-established business in a fast-paced and supportive environment, providing vital administrative support across the customer order life cycle.
Your new role This is a full-time temporary position starting at the beginning of August 2026 and anticipated to last for 6 months.
The role offers hybrid working, with 3 days per week based in the Peterborough office and 2 days working from home.
Free on-site parking is available.
As a Customer Order Management Administrator, you will support the Customer Order Management team with a range of non-customer-facing administrative duties, ensuring the accurate and timely processing of customer orders and associated documentation.
Key responsibilities will include
Processing customer orders accurately within agreed deadlines.
Manually allocating parts within the order management system.
Compiling and distributing export and shipping documentation.
Supporting the end-to-end customer order life cycle through data processing and administration.
Assisting with customer account set-up, credit and debit administration activities.
Maintaining and cleansing data within internal systems to ensure accuracy and integrity.
Preparing and distributing standard internal reports.
Monitoring order holds, suspensions, pricing information and customer records.
Identifying and escalating issues promptly to support timely resolution.
Contributing ideas for continuous process improvement.
What you'll need to succeed
Previous administration experience, ideally within order processing, order management or a similar operational environment.
Strong data entry skills and excellent attention to detail.
Good Microsoft Office skills, particularly Excel and Outlook.
Ability to work accurately with repetitive tasks whilst maintaining high levels of quality.
Strong organisational and time management skills.
Excellent communication skills and the ability to work collaboratively within a team.
A proactive approach with the ability to identify and highlight process improvements.
Experience using CRM, ERP or order management systems would be advantageous.
What you'll get in return
Full-time temporary contract.
Anticipated 6-month assignment.
Hybrid working arrangement (3 days office / 2 days home).
Free on-site parking.
Opportunity to gain experience within a global organisation.
Supportive and collaborative team environment.
What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers.
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Temporary Customer Order Management Administrator in Peterborough employer: Hays Technology
Join a dynamic technology team as an Application Engineer/Web Developer, where innovation meets collaboration in a fast-paced environment. Enjoy flexible working arrangements and an industry-leading benefits package, including a generous bonus and pension scheme, while contributing to the development of high-quality digital platforms. With ample opportunities for professional growth and a culture that promotes knowledge sharing and best practices, this role is perfect for those looking to make a meaningful impact in the tech industry.
StudySmarter Expert Advice🤫
We think this is how you could land Temporary Customer Order Management Administrator in Peterborough
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Hays Technology.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Hays Technology. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Temporary Customer Order Management Administrator in Peterborough
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Hays Technology.
How to prepare for a job interview at Hays Technology
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Hays Technology's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Hays Technology offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
