At a Glance
- Tasks: Provide 1st and 2nd line IT support, resolving issues and ensuring user satisfaction.
- Company: Join a pioneering organisation at Oxford Science Park focused on high-quality IT services.
- Benefits: Competitive salary up to £35,000, plus travel allowance and full benefits package.
- Other info: Opportunity for skill development in automation and process improvement.
- Why this job: Be part of a supportive IT team and make a real impact on service improvement.
- Qualifications: Experience with Windows, macOS, Microsoft 365, and strong communication skills required.
The predicted salary is between 35000 - 35000 € per year.
Your new company: We are currently recruiting for an IT Support Engineer to join a pioneering organisation based on Oxford Science Park on a permanent basis. You will be joining a well-established organisation with a strong focus on delivering high-quality IT services to its users. The business places real importance on user experience, service reliability and continuous improvement, providing a collaborative environment where IT plays a key role in day-to-day operations.
Your new role: As an IT Support Engineer, you will provide 1st and some 2nd line technical support across the organisation, resolving the majority of incidents and service requests at the first point of contact. You will support a range of technologies including end-user devices, identity and access management, collaboration platforms and basic audio-visual systems, ensuring a seamless and professional experience for users. You will take ownership of issues from initial logging through to resolution, maintaining clear and timely communication throughout. The role will involve supporting Windows and macOS environments, with some exposure to Linux, alongside managing Joiners, Movers and Leavers processes to ensure accurate provisioning and decommissioning of accounts and equipment. Working within an ITIL-aligned framework, you will ensure tickets are correctly logged, prioritised and documented. You will also contribute to the ongoing improvement of the service through automation, scripting and knowledge sharing, helping to reduce manual effort and prevent repeat incidents. Collaboration with second-line and specialist teams will be key to ensuring effective escalation and identifying root causes.
What you'll need to succeed: To be successful in this role, you will bring strong hands-on experience supporting Windows and macOS environments within an enterprise setting. You will have a working knowledge of Microsoft 365, Okta and identity and access management principles, alongside experience operating within ITIL-based service environments. You will be confident using service desk tools such as Jira and will understand ticketing best practice and workflows. Exposure to scripting or automation tools, such as PowerShell or Power Automate, would be advantageous, along with a willingness to continue developing in this area. Strong communication skills are essential, as you will need to translate technical issues into clear, user-friendly language while delivering a consistently professional and empathetic service.
What you'll get in return: In return, you will have the opportunity to work in a supportive and forward-thinking IT team where your contribution to service improvement will be recognised. You will gain exposure to a broad technology stack and be encouraged to develop your skills in automation, process improvement and service management. A salary up to £35,000 plus £2,500 annual travel allowance, full benefits package TBC shortly.
What you need to do now: If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
IT Support Engineer in Oxford employer: Hays Technology
Join a pioneering organisation at Oxford Science Park as an IT Support Engineer, where you will be part of a collaborative team dedicated to delivering high-quality IT services. With a strong emphasis on user experience and continuous improvement, you'll have the opportunity to develop your skills in a supportive environment while contributing to meaningful service enhancements. Enjoy a competitive salary, a generous travel allowance, and a comprehensive benefits package that recognises your contributions and fosters your professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer in Oxford
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, attend local meetups or tech events, and don’t be shy about asking for introductions. You never know who might have the inside scoop on job openings.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your projects, especially any automation or scripting work you've done. This gives potential employers a taste of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by practising common IT support scenarios. Think about how you'd handle specific technical issues and be ready to explain your thought process clearly. Remember, communication is key!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love hearing from passionate candidates who are eager to join our team and contribute to our mission of delivering top-notch IT services.
We think you need these skills to ace IT Support Engineer in Oxford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Support Engineer role. Highlight your experience with Windows and macOS environments, and don’t forget to mention any hands-on experience with Microsoft 365 and service desk tools like Jira.
Show Off Your Communication Skills:Since strong communication skills are essential for this role, use your application to demonstrate how you can translate technical jargon into user-friendly language. A clear and concise cover letter can really help us see your potential!
Highlight Your Problem-Solving Abilities:We love candidates who can take ownership of issues! In your application, share examples of how you've resolved incidents or improved processes in previous roles. This shows us you're proactive and ready to tackle challenges head-on.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture and values.
How to prepare for a job interview at Hays Technology
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows and macOS environments, as well as Microsoft 365 and Okta. Be ready to discuss how you've used these technologies in past roles, and think of specific examples where you resolved issues or improved processes.
✨Master the Art of Communication
Since strong communication skills are essential for this role, practice explaining technical concepts in simple terms. You might be asked to describe a complex issue you solved, so prepare a few scenarios where you successfully communicated with non-technical users.
✨Familiarise Yourself with ITIL Practices
Since the company operates within an ITIL-aligned framework, it’s crucial to understand ticketing best practices and workflows. Brush up on how incidents are logged, prioritised, and documented, and be ready to discuss how you’ve applied these principles in your previous roles.
✨Show Your Passion for Continuous Improvement
The role involves contributing to service improvement through automation and scripting. Be prepared to talk about any experience you have with tools like PowerShell or Power Automate, and share ideas on how you could help streamline processes in the new role.
