At a Glance
- Tasks: Manage and optimise the IT service catalogue for a large-scale IT environment.
- Company: Join a leading IT company with a focus on continuous improvement.
- Benefits: Earn £500 per day with a hybrid working model until Feb 2027.
- Other info: Collaborate with cross-functional teams in a dynamic work environment.
- Why this job: Make a real impact by ensuring accurate and accessible IT services.
- Qualifications: Experience with service catalogue tools and strong ITIL knowledge required.
The predicted salary is between 34286 - 41906 £ per year.
You will be joining a large-scale IT environment supporting the management and continuous improvement of IT service offerings. This opportunity is focused on ensuring the IT service catalogue remains accurate, accessible and aligned to business requirements.
As a Service Catalogue Manager, you will be responsible for the development, maintenance and ongoing optimisation of the IT service catalogue. You will collaborate with service owners, IT teams and business stakeholders to ensure service information is accurate, relevant and readily available to users.
Key responsibilities:
- Develop, maintain and manage the IT service catalogue.
- Ensure all services are accurately documented and appropriately categorised.
- Engage with service owners, business units and key stakeholders to gather requirements.
- Maintain service descriptions, SLAs and related documentation.
- Drive continuous improvement activities to enhance catalogue usability and relevance.
- Deliver training and support to catalogue users.
- Develop reporting and metrics to measure service catalogue effectiveness and usage.
- Ensure the catalogue reflects current service offerings and business needs.
Essential skills and experience:
- Experience with service catalogue management tools.
- Strong understanding of the ITIL framework and IT service management principles.
- Excellent communication and stakeholder management skills.
- Ability to collaborate effectively with cross-functional teams.
- Strong organisational and project management capabilities.
- Proficiency in IT Service Management (ITSM) tools and software.
£500 per day. Long-term contract runs until Feb 2027. Hybrid working model (60% office, 40% remote).
If you’re interested in this opportunity, apply with your latest CV, availability and preferred location. If this role isn’t quite right for you, please get in touch for a confidential discussion about similar opportunities.
Service Catalogue Manager in Manchester employer: Hays Technology
Join a forward-thinking company that values innovation and collaboration, offering a remote working environment that promotes work-life balance. As a Service Readiness Manager, you'll benefit from competitive daily rates and the opportunity to engage with diverse teams, enhancing your professional growth while ensuring the successful deployment of critical services. Our supportive culture prioritises employee development and provides a platform for meaningful contributions to impactful projects.
StudySmarter Expert Advice🤫
We think this is how you could land Service Catalogue Manager in Manchester
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Hays Technology values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Hays Technology might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Hays Technology!
✨Direct Apply to Hays Technology
Let's not forget to apply directly through the Hays Technology website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Service Catalogue Manager in Manchester
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Hays Technology.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Hays Technology. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Hays Technology
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
