At a Glance
- Tasks: Handle customer complaints and provide clear guidance throughout the complaint process.
- Company: A regulatory organisation dedicated to maintaining high communication standards.
- Benefits: 35-hour work week, hybrid working, and a supportive environment.
- Other info: Offices located in vibrant Manchester city centre with excellent career development opportunities.
- Why this job: Make a real difference by helping individuals navigate their concerns effectively.
- Qualifications: Experience in handling complaints and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
This regulatory organisation manages cases relating to concerns and complaints, playing a vital role in providing clear guidance and maintaining high standards of communication throughout the complaint process.
Your new role:
- Respond to customer complaints and concerns via telephone and in writing, including enquiry closures and post-closure communication.
- Organise and facilitate provisional enquiry meetings with complainants.
- Analyse and summarise complex case information accurately and effectively.
- Manage a caseload of liaison work, working collaboratively with colleagues across the organisation.
- Arrange, facilitate, and transcribe telephone complaints where required.
- Provide clear explanations of processes and decisions to stakeholders during and after case closure.
- Apply safeguarding policies to protect vulnerable individuals.
What you'll need to succeed:
- Proven experience handling complaints and providing advice via phone, email, and written correspondence.
- Strong understanding of working within policies, procedures, and service standards, including the Data Protection Act.
- Proficiency with IT systems, including MS Word, Excel, Outlook, and case management databases.
- Excellent communication skills, with the ability to convey complex or sensitive information clearly and appropriately.
- Strong interpersonal skills, with the ability to build rapport and demonstrate empathy while maintaining professional boundaries.
- Exceptional written communication and drafting skills, with the ability to produce clear, concise correspondence in plain English.
- Highly organised, with excellent attention to detail and the ability to manage competing priorities.
- Ability to work independently and collaboratively as part of a team.
What you'll get in return:
- 35 hour working week, Monday to Friday, 9am till 5pm.
- Hybrid working after the first week of induction/training.
- Supportive and inclusive environment.
- Offices in the heart of Manchester city centre.
- Temp to cover secondment for 12 months.
Interviews will take place in mid-June with start dates asap after.
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Senior Admin/Liaison Assistant in Manchester employer: Hays Technology
As a regulatory organisation based in the vibrant heart of Manchester, we pride ourselves on fostering a supportive and inclusive work environment that values clear communication and high standards. Our commitment to employee growth is evident through our hybrid working model and emphasis on collaboration, ensuring that every team member has the opportunity to thrive while making a meaningful impact in managing complaints and concerns.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Admin/Liaison Assistant in Manchester
✨Tip Number 1
Get to know the organisation before your interview. Research their values and recent projects, so you can show how your experience aligns with their mission. This will help us stand out as a candidate who truly understands what they do.
✨Tip Number 2
Practice your communication skills! Since this role involves handling complaints and providing clear guidance, we recommend rehearsing responses to common scenarios. This will help us convey complex information clearly during the interview.
✨Tip Number 3
Showcase your organisational skills by discussing how you've managed competing priorities in the past. We want to hear about specific examples where you successfully juggled multiple tasks while maintaining attention to detail.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps us on their radar as they make their decision.
We think you need these skills to ace Senior Admin/Liaison Assistant in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in handling complaints and providing advice. Use keywords from the job description to show we’re on the same page about what you bring to the table.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Explain why you’re passionate about this role and how your skills align with our needs. Keep it clear and concise, just like the communication we value.
Showcase Your Communication Skills:Since this role involves a lot of written correspondence, make sure your application reflects your exceptional writing skills. Use plain English and avoid jargon to demonstrate your ability to convey complex information clearly.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at Hays Technology
✨Know Your Stuff
Make sure you understand the role inside out. Familiarise yourself with the organisation's policies, especially around handling complaints and safeguarding. This will help you answer questions confidently and show that you're serious about the position.
✨Practice Your Communication Skills
Since this role involves a lot of communication, practice explaining complex information in simple terms. You might want to do mock interviews with a friend or family member to get comfortable with articulating your thoughts clearly and concisely.
✨Show Empathy and Professionalism
During the interview, demonstrate your ability to build rapport and show empathy. Use examples from your past experiences where you've successfully managed sensitive situations while maintaining professional boundaries.
✨Be Organised and Detail-Oriented
Prepare a list of questions to ask the interviewer about the role and the organisation. This shows that you're organised and genuinely interested. Also, be ready to discuss how you manage competing priorities and ensure attention to detail in your work.
